We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lissi Sigillo Mandatory Booking FieldsClosed   Amelia   Updated August 5, 2022 at 8:19am   6 Most recent comment from Marko Davidović:Hello Lissi,No worries that is why we are here to help in any way we can.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave ... Robin Critical Error in WooCommerce shopping basketClosed   Amelia   Updated August 5, 2022 at 6:16am   2 Most recent comment from Marko Davidović:Hello Robin,  Thank you for contacting us. We are sending you the latest version of Amelia in the attachment and a short instruction on how to update Amelia to the latest version. Go to Amelia Settin ... Frédéric Prud\'homme Email confirmation received but not in the calendarClosed   Amelia   Updated August 4, 2022 at 7:40pm   5 Most recent comment from Miloš Jovanović:Hi, Frédéric Thank you for the update.Yes, i agree with you.  It is possible that something regarding that capacity was the issue;but i am very happy to see that you don't have any further i ... Sandra M Cloud Help with showing different events on different calendarsClosed   Amelia   Updated August 4, 2022 at 1:04pm   2 Most recent comment from Marko Davidović:Hello Sandra, Thank you for reaching out to us.You can try to achieve this with our tag shortcodes[ameliaevents tag='name'] if you want to show just the events that belong to the same tag d ... Tania Hiatt Amelia customer and employee portalClosed   Amelia   Updated August 4, 2022 at 12:28pm   4 Most recent comment from Marko Davidović:Hello Tania,We're not sure that you can't prevent them from seeing the email address anyway, but if you can, that's great.We wish you all the best. Jarno Kylander Auto advance to booking confirmed pageClosed   Amelia   Updated August 4, 2022 at 11:43am   6 Most recent comment from Marko Davidović:Hi, Jarno It is very possible that it makes a difference as soon as they wrote it. Give it a try and let us know how it goes. Jay URGENT SOLUTION NEEDED Durations and No Custom Notification for PackagesClosed   Amelia   Updated August 4, 2022 at 9:43am   4 Most recent comment from Uroš Jovanović:Hello Jay,We have responded to the other ticket, please let us know if you have any other questions. Tobias Nørbygaard customizing pluginClosed   Amelia   Updated August 5, 2022 at 2:04pm   5 Most recent comment from Uroš Jovanović:Hello Tobias,Here is an update.Unfortunately, it is currently not possible as you would need to change source files in Amelia for changes to be applied to the plugin.Please let us know if you have any ... Robin Tindall Amelia SMTP and AmazonClosed   Amelia   Updated August 4, 2022 at 7:40am   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... Deborah Vassar Amelia crashes Wordpress site when used with WooCommerceClosed   Amelia   Updated August 3, 2022 at 3:19pm   25 Most recent comment from Miloš Jovanović:Hi, Robin We can confirm that the issue for WooCommerce checkout/cart happens  if you placed anything in the metaData details;in Amelia settings/Payment settings/Set MetaData and Description .The d ... Marly Noughient Missing time slots in back end but not in the front endClosed   Amelia   Updated August 3, 2022 at 1:45pm   6 Most recent comment from Uroš Jovanović:Hello Marly,Glad to hear that we were able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the ... Jacopo Chiapello Customer registration Wp AmeliaClosed   Amelia   Updated August 3, 2022 at 10:27am   2 Most recent comment from Marko Davidović:Hello Jacopo, Thank you for reaching out to us.You can collect additional data with the help of our custom fileds. But Amelia is a booking plugin, not a membership plugin, and the customer cannot fill ... rajika google meetClosed   Amelia   Updated August 3, 2022 at 8:45am   5 Most recent comment from Marko Davidović:Hello Rajika,Unfortunately, you cannot achieve exactly everything you want. Each employee must have his own email. But there is a workaround where all employees can use one email. We are not sure that ... robert cant add lics code to wordpressClosed   Amelia   Updated August 3, 2022 at 7:19am   3 Most recent comment from Marko Davidović:Hello Robert, Thank you for purchasing our product, and for reaching out to us. The most likely reason you can't insert your purchase code is that you probably still have Amelia's Lite versi ... Michelle Z Matta Responsive for mobile phonesClosed   Amelia   Updated August 2, 2022 at 1:32pm   6 Most recent comment from Miloš Jovanović:Hi, Michelle I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a gre ...