As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Giam Package CapacityClosed   Amelia   Updated August 18, 2022 at 1:06pm   2 Most recent comment from Marko Davidović:Hello Giam, Thank you for reaching out to us.No, unfortunately, our packages do not work like that. You can create a group appointment where 10 people will be able to book and there is an option to b ... Boris Ha merging AmeliaClosed   Amelia   Updated August 18, 2022 at 11:01am   2 Most recent comment from Uroš Jovanović:Hello Boris,Thank you for reaching out to us.When you are moving to one site from another we can suggest using Plugin Duplicator. We use it and it's working fine because it will transfer all the ... Michiel von der Crone LogClosed   Amelia   Updated August 18, 2022 at 8:30am   4 Most recent comment from Uroš Jovanović:Hello Michiel,Please reach out to us if you have any other questions. Gregory Patier Loading too longClosed   Amelia   Updated August 18, 2022 at 6:58am   25 Most recent comment from Aleksandar Vuković:Hello Wojciech.This ticket was closed almost a year ago, while Amelia was still on v4.2. The latest version of the plugin is 5.2, so most likely - it's not the same cause that results in slow loa ... nevetsnl PaymentClosed   Amelia   Updated August 17, 2022 at 9:43pm   11 Most recent comment from Uroš Jovanović:Hello Steven,Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully ... Steve Fabian domainClosed   Amelia   Updated August 17, 2022 at 7:56pm   2 Most recent comment from Miloš Jovanović:Hi, Steve Thanks for reaching out to usAbsolutely - you can do that without issues.The basic licence covers one domain, but an unlimited number of its sub-domains. -1. The best option is, if you h ... Sandrina Location - client's adressClosed   Amelia   Updated August 17, 2022 at 3:58pm   2 Most recent comment from Uroš Jovanović:Hello Sandrina,Thank you for reaching out to us.Can you please elaborate on how you want this to be configured?Looking forward to your reply. Ismar Derlic Data in custom fieldsClosed   Amelia   Updated August 17, 2022 at 2:18pm   2 Most recent comment from Uroš Jovanović:Hello Ismar,Thank you for reaching out to us.Thank you for your feedback, we appreciate it, I have passed this to our developers and hope that this will be implemented in one of the future updates.Pl ... Zerouali Format horaireClosed   Amelia   Updated August 17, 2022 at 1:55pm   2 Most recent comment from Marko Davidović:Hello Zerouali, Thank you for reaching out to us.Amelia doesn't have date and time settings, so to change the time format, you need to change the format in WordPress General Settings and that w ... Hank Coupons for PackagesClosed   Amelia   Updated August 17, 2022 at 1:38pm   2 Most recent comment from Marko Davidović:Hello Hank, Thank you for reaching out to us.Coupons cannot be applied to packages because packages usually have a lower price than individual appointments. And for this reason, coupons can only be ap ... Pam Davis Critical error - customer data not passing throughClosed   Amelia   Updated August 17, 2022 at 1:14pm   7 Most recent comment from Miloš Jovanović:Hi, Laura Yes, this is a specific bug for WooCommerce - it is caused by adding anything to change the default MetaData that is sent;  in Amelia settings/ Payment settings / MetaData for WooCommerce ... Paul Event SettingsClosed   Amelia   Updated August 17, 2022 at 12:40pm   2 Most recent comment from Marko Davidović:Hello Paul, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can only change the label for that field at the momentHope this helps.I'll kindl ... Lowe Marketing Show service description in 2.0 formClosed   Amelia   Updated August 17, 2022 at 11:43am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.We have a plan to add a 2.0 amelia catalog booking form in one of the future updates, but there is no ETA at the moment. A description can only be visible inside ... Angenon payement via woocomerce emailClosed   Amelia   Updated August 17, 2022 at 9:56am   2 Most recent comment from Uroš Jovanović:Hello Angenon,Thank you for reaching out to us.This is the default description of WooCommerce's cart. Here's how this can be overridden. Go to Amelia Settings/Payments, and scroll down and ... Juan Amor Email notificationsClosed   Amelia   Updated August 17, 2022 at 9:55am   2 Most recent comment from Marko Davidović:Hello Juan, Thank you for reaching out to us. Amelia is enough for setting up notifications and you do need other plugins for that.An issue with email notifications could be caused by several reasons: ...