We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jacques-Alexandre Hallé Set max appointment hours per dayClosed   Amelia   Updated October 6, 2022 at 6:03am   2 Most recent comment from Marko Davidović:Hello Jacques-Alexandre Hallé, Thank you for reaching out to us.If you set your service to be 60 minutes long in service/edit service time slot for that service will be one hour long.If you thought t ... Michael Aikens Step by Step bookingClosed   Amelia   Updated October 5, 2022 at 9:49pm   4 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for clearing that up.Can you please provide me with the URL of the page with the booking form on your website?Looking forward to your reply. Hennadiy Velychko problems with reservation scheduleClosed   Amelia   Updated October 5, 2022 at 9:30pm   11 Most recent comment from Uroš Jovanović:Hello Hennadiy,Thank you for reaching back out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing th ... Kavoos Stark How can I get Slack Notifications on Amelia?Closed   Amelia   Updated October 10, 2022 at 4:16pm   3 Most recent comment from Stanislav Snagovskiy:Dear Kavoos,I apologize for the misunderstanding, I thought you meant receiving notifications in the Slack messenger.We have SMS and WhatsApp (which are almost instant notifications), along with ema ... Craig Jenkins Can't open slot in special daysClosed   Amelia   Updated October 5, 2022 at 8:56pm   7 Most recent comment from Uroš Jovanović:Hello Craig,You could simply disable that option on the Amelia/Settings/Integrations/Outlook Calendar page.Please let me know if that worked for you.Looking forward to your reply. Monika Mosch Amelia Plugin crashedClosed   Amelia   Updated October 5, 2022 at 8:46pm   4 Most recent comment from Uroš Jovanović:Hello Monika,Glad to hear that the issue has been resolved.Please let us know if you have any other questions. Violet Ridge Ridge Recurring AppointmentsClosed   Amelia   Updated October 5, 2022 at 5:26pm   6 Most recent comment from Miloš Jovanović:Hi, RobertYes, we had several users ask for recurring payment solutions such as this,for example recurring Package,and also recurring appointments in a Package, ( both are currently not possible) , s ... Juan Some static text not in correct langClosed   Amelia   Updated October 5, 2022 at 2:06pm   12 Most recent comment from Aleksandar Vuković:Hey Juan, you're most welcome!Our developers weren't able to squeeze the fix in 5.4 which was released about an hour ago, so you'll have to do it again.Once you update the plugin to v5. ... algunning Events in back endClosed   Amelia   Updated October 5, 2022 at 12:27pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.The week view is the default view but your client can always change the length of view like thisI'll kindly ask you to add it as a feature suggestion on th ... Shahbaz Saleem Confirmation EmailsClosed   Amelia   Updated October 5, 2022 at 12:19pm   4 Most recent comment from Marko Davidović:Hope this helps.Hello Shahbaz Saleem, You are using the old version of Amelia 4.5.1 We now have a new version of Amelia 5.3. When the plugin is not up to date it can have all sorts of issues you need ... Florian Evenlist frontend imagesClosed   Amelia   Updated October 5, 2022 at 11:57am   4 Most recent comment from Marko Davidović:Hello Florian,No worries, unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/ Featur ... AmeliaElemenpros Is it possible to include a new field in the booking form?Closed   Amelia   Updated October 5, 2022 at 11:51am   2 Most recent comment from Marko Davidović:Hello again, Thank you for reaching out to us.You need to go to custom filed sections and to add a custom field to that service like this Please try this out, and let us know how it goes.Looking forw ... Emanuel Whatsapp Contact Variable - Client's NumbersClosed   Amelia   Updated November 17, 2022 at 3:11pm   5 Most recent comment from Marko Davidović:Hello Emanuel,This has been added to the new 5.6 version of Amelia all you need to do is to put %customer_phone_local% and it will show without a +.Hope this helps. If you have any more questions pl ... Christophe Calendar time slotClosed   Amelia   Updated October 5, 2022 at 11:02am   2 Most recent comment from Miloš Jovanović:Hi, Christophe Sorry for the waiting time - I can see that colleague Marko has already explained how this works for you on the other ticket, but I will do my best to clarify this as much as possible ... Rodolfo Diniz AgendaClosed   Amelia   Updated October 5, 2022 at 10:28am   2 Most recent comment from Marko Davidović:Hello Rodolfo, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?Looking forward to you ...