We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alex How to translate "On-Site" paymentClosed   Amelia   Updated October 10, 2022 at 6:30am   6 Most recent comment from Marko Davidović:Hello Alex, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Melanie Verbueken Amelia sends multiple notification mailsClosed   Amelia   Updated October 10, 2022 at 6:30am   2 Most recent comment from Marko Davidović:Hello Melanie, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... BFM Editing hour fieldClosed   Amelia   Updated October 10, 2022 at 6:29am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://features.wpa ... Qiang Cui Change a person' appointment time without affecting other people in the same groupClosed   Amelia   Updated October 10, 2022 at 6:28am   4 Most recent comment from Marko Davidović:Hello Qiang Cui, We are glad to hear that. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a nice day. Joseph Employee / Service Capacity / Multiple Appoints on the same dayClosed   Amelia   Updated October 10, 2022 at 6:27am   4 Most recent comment from Marko Davidović:Hello Joseph, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Miriam Sanguineti Calendar EventClosed   Amelia   Updated October 12, 2022 at 1:10pm   10 Most recent comment from Miloš Jovanović:Hi, MiriamI just got another confirmation from our developers,basically, they are doing a re-design of all the Form types.For the Events List, it is definitely going to be as a pop-up , so I wanted ... Samantha Balazs Amelia App not showing up on front-endClosed   Amelia   Updated October 6, 2022 at 10:41am   12 Most recent comment from Uroš Jovanović:Hello Samantha,Thank you for reaching back out to us.It is difficult to replicate an issue that happens on some devices.I have checked this from my end and in all cases, the booking form is displayed. ... Anze employe schedulingClosed   Amelia   Updated October 6, 2022 at 10:25am   2 Most recent comment from Marko Davidović:Hello Anze, Thank you for reaching out to us.She can do that in two ways:1. She can change her schedule from the employee panel if you gave her that permission in role settings 2. Or if you did the G ... Hassan Mismatched booking timings on front end and CMSClosed   Amelia   Updated October 6, 2022 at 10:18am   4 Most recent comment from Marko Davidović:Hello Hassan,It was my pleasure and I'm glad that we were able to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, pleas ... Pratham A What are the charges for the customisationClosed   Amelia   Updated October 6, 2022 at 9:58am   2 Most recent comment from Uroš Jovanović:Hello Pratham,Our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the time for custom work in near futu ... Alexa Display week planning in wrong hourClosed   Amelia   Updated October 10, 2022 at 12:38pm   9 Most recent comment from Miloš Jovanović:Hi, Alexa Firstly my sincere apologies for the waiting time.We had a small holiday from Thursday, through the weekend, which slowed down our work.Thank you for your patience.-I can confirm that our ... Joona Tuomivaara See employees personal price before selecting employeeClosed   Amelia   Updated October 6, 2022 at 7:58am   2 Most recent comment from Marko Davidović:Hello Joona Tuomivaara, Thank you for reaching out to us.You have that possibility with the new booking form. Once the customer chooses a service they will be able to see the prices for employees. And ... Dennis Garcia Custom links on panel appointmentsClosed   Amelia   Updated October 6, 2022 at 7:10am   2 Most recent comment from Miloš Jovanović:Hi, Dennis Thanks for reaching out to usI am sorry to disappoint you, but at this moment something like this is not possible.We can suggest it to our developers, though, and they will do their best ... Anthony Ligon 15 Day Money Back GuaranteeClosed   Amelia   Updated October 6, 2022 at 6:43am   2 Most recent comment from Marko Davidović:Hello Anthony, Thank you for reaching out to us.Everything is fine and Amelia doesn't have any issues with the purchase code. This usually happens if the purchase code is (for some reason) saved ... anna Amelia settings and functionClosed   Amelia   Updated October 6, 2022 at 6:23am   2 Most recent comment from Marko Davidović:Hello Anna, Thank you for reaching out to us.1. What you can do is you can set the time slots in general settings to be 15 minutes and you can disable Use service duration for booking a time slot an ...