We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Roya Marie Options or ConfigurationsClosed   Amelia   Updated October 11, 2022 at 1:12pm   3 Most recent comment from Uroš Jovanović:Hello Roya,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Kolbjorn Ursin Invoicing subscriptionClosed   Amelia   Updated October 11, 2022 at 1:09pm   4 Most recent comment from Marko Davidović:Hello Kolbjorn, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.  ISNAINA Connecting Quickbooks to Amelia PaymentsClosed   Amelia   Updated October 11, 2022 at 12:26pm   4 Most recent comment from Miloš Jovanović:Hi, ISNAINA Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Evolcan Hide some partsClosed   Amelia   Updated October 11, 2022 at 12:25pm   2 Most recent comment from Marko Davidović:Hello Evolcan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Maybe it can be done with some custom CSS but we do not recommend this and also the cu ... Sander de Groot Book several daysClosed   Amelia   Updated October 11, 2022 at 12:05pm   2 Most recent comment from Marko Davidović:Hello Sander de Groot, Thank you for reaching out to us.You can create a recurring appointment to be repeated daily. And then customer can decide on how many days the appointments will repeatHope this ... Ludo Stripe customer informationsClosed   Amelia   Updated October 11, 2022 at 8:09am   30 Most recent comment from Aleksandar Vuković:Hello JoeThank you for sharing this workaround with everyone. We have forwarded the ticket to our developers, and asked them if they could prioritize the "Customer" data to be sent to Stripe. They ... Adam Davidson Stripe integrationClosed   Amelia   Updated October 11, 2022 at 6:28am   2 Most recent comment from Marko Davidović:Hello Adam, Thank you for reaching out to us. In Amelia/setting/payments you have the option to Set MetaData and Description Just enter the placeholder for information that you want to be shown there ... Sebastian Google Meet IntegrationClosed   Amelia   Updated October 10, 2022 at 6:40pm   5 Most recent comment from Stanislav Snagovskiy:Dear Sebastian,You are welcome,My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia� ... wad Han Can I search location in the front end of Amelia events page?Closed   Amelia   Updated October 10, 2022 at 4:14pm   4 Most recent comment from Miloš Jovanović:Hi, wadFirstly, my apology for all the waiting time.I will check if they have any ETA on this feature for us,as soon as they respond I will report back.Thank you for your patience. Alexandra Galindo Help with webhooksClosed   Amelia   Updated October 10, 2022 at 3:46pm   2 Most recent comment from Uroš Jovanović:Hello Alexandra,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Sandrine Bartoli Local date & time bugClosed   Amelia   Updated October 10, 2022 at 2:36pm   4 Most recent comment from Miloš Jovanović:Hi, SandrineSorry for the waiting time.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ... Blossom I can't add any Custom FieldsClosed   Amelia   Updated October 10, 2022 at 2:16pm   17 Most recent comment from Uroš Jovanović:Hello Blossom,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Hemang booking screen is not visibleClosed   Amelia   Updated October 10, 2022 at 2:02pm   4 Most recent comment from Miloš Jovanović:Hi, HemangSorry for the waiting timeI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ne ... Jeremiah Wilson Employee Shows "Away" even when working hours shows they're available.Closed   Amelia   Updated October 10, 2022 at 12:58pm   4 Most recent comment from Uroš Jovanović:Hello Marti,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... PeriPeriCreative Editing of custom fields once booking has been madeClosed   Amelia   Updated October 10, 2022 at 12:16pm   7 Most recent comment from Miloš Jovanović:Hi, PeriPeriCreativeYou're welcome, i am happy to help.I have also got an update, our developers notified me that they were actually aware of this bug some time ago,and it seems that they have ...