We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Maya Displaying a list of services with cut down informaitonClosed   Amelia   Updated October 10, 2022 at 12:14pm   6 Most recent comment from Marko Davidović:Hello Maya,We are glad to hear that you have found a way to achieve what you need. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ... Marti Packages - Unable to continue after selecting required bookingsClosed   Amelia   Updated October 10, 2022 at 11:42am   9 Most recent comment from Miloš Jovanović:Hi, MartiMy sincere apologies once again for all the waiting time.Our developers have been swamped with work in the past week,but as you can see, we have successfully isolated the bug -  and I hope ... Monna Munoz Alphabetical order in services dropdownClosed   Amelia   Updated October 10, 2022 at 11:22am   2 Most recent comment from Marko Davidović:Hello Monna Munoz, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry t ... Sebastian Cron events and scheduled notificationsClosed   Amelia   Updated October 10, 2022 at 11:00am   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.We think that WP Cron works in that way but since it is not our product you need to contact WP support team or your hosting provider.Cron is not Ameli ... Jorge Integration with Google CalendarClosed   Amelia   Updated October 10, 2022 at 9:20am   4 Most recent comment from Uroš Jovanović:Hello Jorge,Unfortunately, there is no such option at the moment, we have a plan to include this feature in the future, but at the moment it is not avaiable.Please let me know if you have any other q ... Tirol one employee at several locationsClosed   Amelia   Updated October 10, 2022 at 8:47am   2 Most recent comment from Uroš Jovanović:Hello Andreas,Thank you for reaching out to us.This feature is available on the "Work hours" tab on the Employees page, where you can select different locations for different time periods for a specif ... ameliasupport book multiple servicesClosed   Amelia   Updated October 10, 2022 at 8:31am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.We have a plan to include this feature in one of the future updates, but there is no ETA at the moment. You could create a package with several different service ... Mark Stubbins Bypass Congratulations screen?Closed   Amelia   Updated October 10, 2022 at 8:23am   2 Most recent comment from Marko Davidović:Hello Mark, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Once they click on finish they can be redirected to your page of choice.I'll kindly ... ISNAINA Steb-by-Step Booking is not workingClosed   Amelia   Updated October 10, 2022 at 8:20am   3 Most recent comment from Uroš Jovanović:Hello Isnaina,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Kelly Fidei cron job for mailsClosed   Amelia   Updated October 10, 2022 at 8:17am   3 Most recent comment from Marko Davidović:Hello Kelly N Fidei, Thank you for reaching out to us.What Najib told you should help and Najib thank you for that.What you should know is that cron is not Amelia's feature cron is a WordPress f ... Elina Package appointment date spreadClosed   Amelia   Updated October 10, 2022 at 8:08am   2 Most recent comment from Uroš Jovanović:Hello Elina,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Tirol several services in one day at different timesClosed   Amelia   Updated October 10, 2022 at 7:46am   2 Most recent comment from Marko Davidović:Hello Andreas, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that ... Jessica Credit card on fileClosed   Amelia   Updated October 10, 2022 at 6:37am   2 Most recent comment from Marko Davidović:Hello Jessica, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Amelia itself doesn't handle the payments but we have integration with several p ... Alyson Melhus Plug-in BugClosed   Amelia   Updated October 10, 2022 at 6:34am   2 Most recent comment from Marko Davidović:Hello Alyson, Thank you for reaching out to us. Please go to Amelia/setting/activation and disable load entities on page load and make sure to purge the cache after that. After that, the booking form ... Matt Harris Choosing An EmployeeClosed   Amelia   Updated October 10, 2022 at 6:34am   2 Most recent comment from Marko Davidović:Hello Matt, Thank you for reaching out to us. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ...