We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Muhammad Hassan Moeen UpgradeClosed   Amelia   Updated October 12, 2022 at 5:15pm   7 Most recent comment from Isidora Markovic:Hello Muhammad,First, thank you for choosing Amelia and being our loyal customer! I am reaching out to you today to find out if you would be interested in participating in our case study. We are creat ... Bettina Schaden Google calendar events bugClosed   Amelia   Updated October 12, 2022 at 5:07pm   5 Most recent comment from Isidora Markovic:Hi Bettina,First, thank you for choosing Amelia and being our loyal customer! I am reaching out to you today to find out if you would be interested in participating in our case study. We are creating ... Peter Heck Problems with calendar / locationsClosed   Amelia   Updated October 12, 2022 at 4:32pm   4 Most recent comment from Stanislav Snagovskiy:Dear Peter,You are welcome,1) Thank you for your suggestion I will forward it to our product team.2) Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add ... [email protected] Images in Catalog modeClosed   Amelia   Updated October 12, 2022 at 3:15pm   5 Most recent comment from Miloš Jovanović:Hi, [email protected]'re welcome, it is not a problem at all.Our policy is to open new tickets for any new/unrelated question,but that is OK, I will answer this one here.-  I am sorry to d ... César Yucra Hide the end time of time slotsClosed   Amelia   Updated October 12, 2022 at 2:33pm   2 Most recent comment from Uroš Jovanović:Hello César,Thank you for reaching out to us.You can do that on the Amelia/Customize page.Hope this helps you.Please let me know if you have any other questions. alexandre calmet day offClosed   Amelia   Updated October 12, 2022 at 2:16pm   2 Most recent comment from Miloš Jovanović:Hi, AlexandreThanks for reaching out to us-1°) is possible for an employe to book on the schedule of unavailability off (not a full day but a half day or a few hours for example)When we book an app ... Philippe Weickmann Update of the service timeClosed   Amelia   Updated October 12, 2022 at 12:49pm   6 Most recent comment from Marko Davidović:Hello Anne,You are most welcome. We will try to resolve this as soon as possible.If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Stevie Flexible booking based on maximum capacityClosed   Amelia   Updated October 12, 2022 at 12:39pm   5 Most recent comment from Aleksandar Vuković:You're welcome Stevie.I busted my brain last night trying to figure out a workaround, but at the moment, it's not possible.Thank you for your support, though! That webinar with Dave was awe ... Oliver Bode Checked the Name with Customer and fill out a CCCustomized FiledClosed   Amelia   Updated October 12, 2022 at 12:19pm   2 Most recent comment from Marko Davidović:Hello again Sebastian, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?Looking forwar ... Hans-Peter Wellke EventsClosed   Amelia   Updated October 12, 2022 at 12:16pm   4 Most recent comment from Marko Davidović:Hello Hans-Peter,I'm afraid that we didn't get again what you want to achieve. Are you asking us how you can use the Amelia on bot sites and you want to show same info about events then this ... Ryan Mayne Domain doesn't appearClosed   Amelia   Updated October 12, 2022 at 10:13am   2 Most recent comment from Marko Davidović:Hope this helps.Hello Ryan, Thank you for reaching out to us.In your profile on our store you have manage domain button. There you can deactivate domain and activate the new one. You have a Developer ... Alexandre Azra Vary prices in one same calendarClosed   Amelia   Updated October 12, 2022 at 9:36am   2 Most recent comment from Marko Davidović:Hello Alexandre, Thank you for reaching out to us.At the moment you can achieve that only if you assign different employees to that service and set a custom price for each employee. For example John ... James Calendar SyncingClosed   Amelia   Updated October 12, 2022 at 8:15am   2 Most recent comment from Marko Davidović:Hello James, Thank you for reaching out to us.You need to check a couple of things1. In settings/integrations check if you have set the Maximum Number Of Events Returned to 2500And make sure to purge ... amir SMS sendingClosed   Amelia   Updated October 12, 2022 at 8:08am   2 Most recent comment from Marko Davidović:Hello Amir, Thank you for purchasing our product, and for reaching out to us. The SMS often has a status queued but is actually sent. The status of the SMS is not refreshed automatically.  As for th ... Joel Calendar FiltersClosed   Amelia   Updated October 12, 2022 at 7:55am   2 Most recent comment from Marko Davidović:Hello Joel, Thank you for reaching out to us.You can either show specific events using tag shortcode[ameliaevents tag='name'] if you want to show just the events that belong to the same tag ...