We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paul Kim Short code Service number?Closed   Amelia   Updated October 17, 2022 at 1:41pm   2 Most recent comment from Marko Davidović:Hello Paul Kim, Thank you for reaching out to us.This is because the service with ID 3 doesn't exist. You can see that you only have services with ID 1 and ID 3. So change this shortcode to 1 or ... [email protected] integrationClosed   Amelia   Updated October 17, 2022 at 1:32pm   4 Most recent comment from Marko Davidović:Hello R,As we mentioned we do not have such plans at the moment but you never know I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/.And we have t ... Maya How can I maintain the content of the Login details emailClosed   Amelia   Updated October 17, 2022 at 11:52am   4 Most recent comment from Marko Davidović:Hello Maya, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Evan Calendar view for appointmentClosed   Amelia   Updated October 17, 2022 at 11:16am   7 Most recent comment from Marko Davidović:Hello Evan, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Bailey Hourly PricingClosed   Amelia   Updated October 17, 2022 at 10:58am   2 Most recent comment from Aleksandar Vuković:Hello BaileyThank you for reaching out to us and sorry for the delay.With the new Amelia 5.4, you can configure multiple durations for the same service. So, if the default duration is 1 hour, you can ... Alan Email NotificationsClosed   Amelia   Updated October 17, 2022 at 10:44am   6 Most recent comment from Aleksandar Vuković:Hello Alan.I configured the placeholder like this:So it should look normal now. The same edit was performed locally, and this was the result:I performed another test with just using the %appointment ... Sophia Times on schedulingClosed   Amelia   Updated October 17, 2022 at 8:58am   4 Most recent comment from Miloš Jovanović:Hi, Sophia I agree, from your description of the situation, I would say this might be an issue with the Time Zone settings.Here is what you can check : If you enabled this setting : Show booking ... Matej SMS not being delivered some not even sentClosed   Amelia   Updated October 19, 2022 at 1:25pm   12 Most recent comment from Aleksandar Vuković:Hello Matej.Here's the response we received:The issue you encountered was caused due to changes on A2P termination for local and international traffic in Slovenian market and implementation of th ... Marton Varga Employees' Google Calendar sync problemClosed   Amelia   Updated December 9, 2022 at 12:28pm   7 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Jonas Daouani Central admin for linked booking systems on multiple websitesClosed   Amelia   Updated October 17, 2022 at 8:12am   2 Most recent comment from Marko Davidović:Hello Jonas, Thank you for reaching out to us.No, unfortunately, this is not possible. Each Amelia installation works separately and everything you change on one installation must also be changed on t ... Jonas Daouani Conditional notifications based on zoom meeting or client site meetingClosed   Amelia   Updated October 17, 2022 at 8:08am   6 Most recent comment from Marko Davidović:Hello Jonas,That would be great, and we thank you for that.If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a nice day.  MACIALE Téléversement "améliabooking.zip" impossibleClosed   Amelia   Updated October 17, 2022 at 8:03am   2 Most recent comment from Marko Davidović:Hello Maciale, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can ... Evan Finances & CouponsClosed   Amelia   Updated October 17, 2022 at 7:30am   2 Most recent comment from Marko Davidović:Hello Evan, Thank you for reaching out to us.Yes, these codes can be set and sent automatically in our notifications after the customer schedules X number of appointments or you can give on some other ... lujeffcoat Events PackagesClosed   Amelia   Updated October 17, 2022 at 6:32am   2 Most recent comment from Marko Davidović:Hello Lujeffcoat, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://feat ... Martin Zibauer Amelia events without booking optionsClosed   Amelia   Updated October 14, 2022 at 8:19pm   6 Most recent comment from Uroš Jovanović:Hello Martin,Glad to be able to assist you.Please let us know if you have any other questions.