We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrea Manage Not Available Date&Time for Client BookingClosed   Amelia   Updated October 19, 2022 at 11:35am   4 Most recent comment from Marko Davidović:Hello Andrea, You are most welcome, and we try to helps as best as we can. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a ... Frédéric Prud\'homme Service - Dropdown listClosed   Amelia   Updated October 19, 2022 at 11:34am   19 Most recent comment from Aleksandar Vuković:Hello Frédéric.We understand that this is somewhat of a pain point for your employees, but at the moment, we don't have a solution for you.As you know, we develop features and modify existing o ... Romain Folio Events still visible without employees availableClosed   Amelia   Updated October 19, 2022 at 11:34am   2 Most recent comment from Marko Davidović:Hello Folio, Thank you for reaching out to us.Yes, all events are displayed because the event can be created and booked without an employee. You do not have to have an employee assigned to an event fo ... Lynsey McGee Amelia not loading on websiteClosed   Amelia   Updated October 19, 2022 at 10:25am   2 Most recent comment from Marko Davidović:Hello Lynsey, Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check hi ... Marc Hammoud Show duration of services on catalog viewClosed   Amelia   Updated October 19, 2022 at 10:16am   2 Most recent comment from Marko Davidović:Hello Marc, Thank you for reaching out to us.Unfortunately, due to Amelia's design you can not show it there right away, but your customer will see the duration of service once they click and c ... Eric Ryan Jones Virtual LocationsClosed   Amelia   Updated October 19, 2022 at 10:11am   2 Most recent comment from Marko Davidović:Hello Eric Ryan Jones, Thank you for reaching out to us.You can create a virtual location that your clients will be able to choose in Amelia/locationsBut in order for your clients to be able to choose ... Sandrine Bartoli Zapier integrationClosed   Amelia   Updated October 19, 2022 at 8:52am   4 Most recent comment from Marko Davidović:Hello Sandrine,You are most welcome. We will forward the request and we hope that it will be referenced, but it is ultimately up to them.If you have any more questions please open another ticket and ... Ludovic Bablon Let employees manage time offClosed   Amelia   Updated October 19, 2022 at 7:58am   2 Most recent comment from Marko Davidović:Hello Ludovic, Thank you for reaching out to us.This is possible in Amelia. You can do Google or Outlook integrations and to connect your client to that calendar. Then when she enters in the calendar ... Mike Saving or moving a calendarClosed   Amelia   Updated October 18, 2022 at 8:02pm   2 Most recent comment from Stanislav Snagovskiy:Hello Mike, Thank you for reaching out to us. We do not work with migrations and this is not our area of expertise. But we will try to help as best as we can. Other than cloning your website, there� ... Andrew TranslatingClosed   Amelia   Updated October 18, 2022 at 5:19pm   9 Most recent comment from Stanislav Snagovskiy:Dear Andrew,I am glad that you fixed that issue,As for the custom placeholder - at the moment, that is cannot be done.You can suggest that feature on the following link: https://features.wpamelia.com ... Yann Add fields planning viewClosed   Amelia   Updated October 18, 2022 at 1:17pm   2 Most recent comment from Marko Davidović:Hello Yann, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... Michał Is it possibleClosed   Amelia   Updated October 18, 2022 at 1:07pm   2 Most recent comment from Marko Davidović:Hello Michał, Thank you for reaching out to us.Yes, of course. You can disable the option in settings/appointment called Allow booking below minimum capacity and when one person books it will close ... Rory Finch New employee calendar errorClosed   Amelia   Updated October 18, 2022 at 12:19pm   5 Most recent comment from Miloš Jovanović:Hi, Rory Actually, i figured out the URL of the site,  sorry about that - disregard my last message.And it seems I found all of the relevant employees here;for you , and Dom, and Hannah - the ones ... Ricardo Not let users choose out of all the locations when adding services time.Closed   Amelia   Updated October 18, 2022 at 11:05am   10 Most recent comment from Marko Davidović:Hello Ricardo,We hope you enjoyed your vacation. Thank you for the video, now we understand what you mean. Unfortunately, this can not be hidden or restricted this is part of Amelia's design. Emp ... Constantin Iacob compte clientClosed   Amelia   Updated October 18, 2022 at 9:49am   4 Most recent comment from Marko Davidović:Hello again,We are not sure what you want to achieve, but we will try to help you. If we understand you correctly, you want to have packages, but you don't want them to be displayed on the front ...