We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rizwana Issue in Outlook Calendar sync in AmeliaClosed   Amelia   Updated October 20, 2022 at 9:22am   4 Most recent comment from Marko Davidović:Hello Rizwana, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, p ... Bo Wigginton Cannot get special day to saveClosed   Amelia   Updated October 20, 2022 at 9:09am   2 Most recent comment from Marko Davidović:Hello Bo, Thank you for reaching out to us.Please provide me a temporary WP-admin (new administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Jason Is it possible to create a link to a hidden service?Closed   Amelia   Updated October 20, 2022 at 8:36am   2 Most recent comment from Marko Davidović:Hello Jason, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. If you hide the service on the front in that case there is no link that you can send to ... Jason Redirect URL After Booking - not workingClosed   Amelia   Updated October 20, 2022 at 8:27am   5 Most recent comment from Marko Davidović:Hello again Jason,You are most welcome. We are here to help as best as we can. You are using the old booking form and this is possible on the new booking form Yes, that was us testing, we had to tes ... misterwoodman Woodruff Color customizationClosed   Amelia   Updated October 20, 2022 at 7:48am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. There is a couple of issues 1. First you can see that you have a lite version there and it says on the screenshot that this feature is available in Full versio ... Stelios Ignatiadis Amelia New AppointmentClosed   Amelia   Updated October 20, 2022 at 7:20am   6 Most recent comment from Marko Davidović:Hello Stelios,1.  There is no workaround at this time I'm afraid. We plan to implement this feature but we do not have an eta at this time.2. You can not reproduce that. You can schedule them t ... Robert Good Membership optionsClosed   Amelia   Updated October 19, 2022 at 8:08pm   5 Most recent comment from Stanislav Snagovskiy:Dear Robert, I am glad that you solved the issue, If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Have a nice day! Alex Warren Cancelling a service for a specific dateClosed   Amelia   Updated October 19, 2022 at 7:33pm   2 Most recent comment from Stanislav Snagovskiy:Hi, Alex  Thanks for reaching out to us If you wish to create a specific working hour schedule for a certain day,  but to have "regular schedule" on other days, you can try to create a "special day ... Frédéric Prud\'homme Delete my single "locatoin"Closed   Amelia   Updated October 19, 2022 at 7:32pm   2 Most recent comment from Stanislav Snagovskiy:Hello Frédéric, Thank you for reaching out to us.Yes, if you have only one location you can delete it, it should not affect your employees and services.If you have any further questions or issues, ... Frédéric Prud\'homme Custom Duration without the "price" displayedClosed   Amelia   Updated October 19, 2022 at 7:29pm   2 Most recent comment from Stanislav Snagovskiy:Hello Frédéric, Thank you for reaching out to us.Our devs are working to implement a built-in option to remove the "price" display in Custom Duration completely, but we can't say an ETA on it. ... Temper Has Amelia hooked-in with the native wordpress '"Personal Data Export' Tool?Closed   Amelia   Updated October 19, 2022 at 7:18pm   2 Most recent comment from Miloš Jovanović:Hi, Temper  We don't have an integration with '"Personal Data Export' Tool" at the moment. If you wish to see this built in in the future, Please feel free to search through our fea ... Cesar Vazquez FunctionalityClosed   Amelia   Updated October 19, 2022 at 5:50pm   2 Most recent comment from Stanislav Snagovskiy:Hello Cesar, Thank you for reaching out to us.It could be achieved with some custom CSS. Could you provide me with the link to your booking page please, so I could better assist you?Look forward to yo ... Kavoos Stark Integration to ActiveCampaign is needed urgentlyClosed   Amelia   Updated October 20, 2022 at 9:33am   7 Most recent comment from Miloš Jovanović:Hi, KavoosJust following up on the query about the native integration with ActiveCampaign.-The ETA for developing an integration like that depends on a lot of factors;such as also the demand of the ... eline vis Email confirmationClosed   Amelia   Updated October 19, 2022 at 12:22pm   3 Most recent comment from Marko Davidović:Hello Eline, Thank you for reaching out to us.We are glad to hear that everything is working and that our article helped. We try to write as many as we can so that we can help as much as we can. We wi ... Patrick pre-use of the pluginClosed   Amelia   Updated October 19, 2022 at 12:19pm   4 Most recent comment from Marko Davidović:Hello Patrick,I'm afraid we still don't understand you, unfortunately, but we'll try to help. You cannot have Amelia on multiple sites and have those bookings to be connected for events ...