We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ilse Dashboard Interests/ConversionsClosed   Amelia   Updated November 18, 2022 at 1:17pm   15 Most recent comment from Marko Davidović:Hello Ilse,You are most welcome. We will sort this out in one of the future updates. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the b ... Sheila Zayas Calendar viewClosed   Amelia   Updated November 18, 2022 at 11:29am   19 Most recent comment from Uroš Jovanović:Hello Sheila,Thank you for the update and for your feedback on the custom duration feature.As this is a new feature, it can be improved more and our developers are working on that.Thank you for that ... Andrew White EventsClosed   Amelia   Updated November 18, 2022 at 11:27am   2 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you for reaching out to us.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in ... Bobby Fong WhatsApp NotificationClosed   Amelia   Updated November 18, 2022 at 10:58am   2 Most recent comment from Marko Davidović:Hello Bobby, Thank you for reaching out to us.In our documentation, your can find this "Bear in mind that this can’t be the number that’s already using WhatsApp, so it has to be a number that’s ... Dieter Erni woocommerce with ameliaClosed   Amelia   Updated November 18, 2022 at 10:07am   4 Most recent comment from Marko Davidović:Hello Dieter,Unfortunately, currently, this feature is not built-in in Amelia. What you want to achieve is not possible at this time. I'll kindly ask you to add it as a feature suggestion on thi ... leo How does the client access to log in? How can you cancel the appointment? And how do I add a phone number for text messages?Closed   Amelia   Updated November 18, 2022 at 9:31am   2 Most recent comment from Marko Davidović:Hello leo, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to diff ... Joffrey Refund with stripeClosed   Amelia   Updated November 18, 2022 at 9:08am   5 Most recent comment from Marko Davidović:Hello Joffrey,We are glad to hear that you were able to manage that from WooCommerce. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the ... Mike Bowles McPherson Multiple Locations per EmployeeClosed   Amelia   Updated November 18, 2022 at 8:58am   6 Most recent comment from Marko Davidović:Hello Lorenzo,Can you please create your own ticket on our support platform and me or any of our other support agents will gladly assist you with this? So that Mike doesn't get every one of ou ... Jason cancellation policy / Terms of Service Agreement function upon making an appointmentClosed   Amelia   Updated November 17, 2022 at 10:01pm   5 Most recent comment from Stanislav Snagovskiy:Dear Jason,You are welcome,Theoretically it is possible, but in practice I have not come across it, as it is more a customization question, here is what I found on Google about it: https://www.wpbegi ... Sergio Usón Buy two more domainsClosed   Amelia   Updated November 17, 2022 at 9:37pm   2 Most recent comment from Stanislav Snagovskiy:Hello Sergio, Thank you for reaching out to us.Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button: A new modal opens up where you can choose available upg ... Michael Santiago Booking loads into 2023 instead of 2022Closed   Amelia   Updated November 17, 2022 at 9:26pm   3 Most recent comment from Stanislav Snagovskiy:Hello Michael, Thank you for reaching out to us.You probably have the "Remove Outlook Calendar Busy Slots" option enabled and the days were marked as busy in the Outlook calendar, you need to enable ... Sigi Leitner Export of participants with employee infoClosed   Amelia   Updated November 17, 2022 at 8:00pm   2 Most recent comment from Stanislav Snagovskiy:Hello Hubmann, Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Sigi Leitner Add customer in frontend amelia managerClosed   Amelia   Updated November 17, 2022 at 7:57pm   2 Most recent comment from Stanislav Snagovskiy:Hello Hubmann, Thank you for reaching out to us.Unfortunately, there is currently no such possibility, but we are working on it, we hope that it will be changed in one of the next updates.If you have ... Lorenzo Ambrosini Amelia locationsClosed   Amelia   Updated November 17, 2022 at 7:22pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lorenzo,Thank you for reaching out to us.First of all please check if you are using the latest version of Amelia (see attachment). If you activated the purchase code in Amelia Settings/Activatio ... IC Concept URGENT - Booking not visibleClosed   Amelia   Updated November 17, 2022 at 1:35pm   7 Most recent comment from Uroš Jovanović:Hello,Thank you for the update.This happens very rarely and it could be caused by an update, but since it has been changed in the database now, it won't happen again in the future.Please let me k ...