We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jack Scott Lack of supportClosed   Amelia   Updated November 30, 2022 at 11:18am   2 Most recent comment from Uroš Jovanović:Hello JackThank you for reaching out to us.Apologies that you feel that way about the support. I have responded to your ticket, please check the response and we will continue the conversation on that ... Miguel Wordpress troubleshootClosed   Amelia   Updated November 30, 2022 at 10:58am   4 Most recent comment from Uroš Jovanović:Hello Miguel,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Federica Marrone Different price of service on specific daysClosed   Amelia   Updated November 30, 2022 at 10:44am   4 Most recent comment from Marko Davidović:Hello Federica,Thank you for that. If possible hopefully it will be implemented. If you have any more questions please open a new ticket and we will gladly help you there. We wish you all the best. H ... Black Cactuz Damien Hide priceClosed   Amelia   Updated November 30, 2022 at 10:37am   2 Most recent comment from Marko Davidović:Hello Damien, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Michael categories setup on front endClosed   Amelia   Updated November 30, 2022 at 10:03am   8 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.We have checked and your width is 736px and it needs to be 760px at least to be able to work like it is supposed to. Just change that and everything wil ... David Want to add surcharge feeClosed   Amelia   Updated November 30, 2022 at 9:37am   2 Most recent comment from Marko Davidović:Hello David, Thank you for purchasing Amelia, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Amelia itself doesn't handle the payments but we have� ... Mark Ng add a package for a costumerClosed   Amelia   Updated November 30, 2022 at 9:24am   2 Most recent comment from Marko Davidović:Hello Mark, Thank you for reaching out to us.Yes, of course. You need to go to service/packages and click on manage package And you will see book a package button like thisHope this helps.If you have ... Tara Copy Amelia Content to a 2nd DomainClosed   Amelia   Updated November 30, 2022 at 9:20am   2 Most recent comment from Marko Davidović:Hello Tara, Thank you for reaching out to us.1. You can clone your site. Other than cloning your website, there's a way to migrate only Amelia's database tables. There are around 47 tables ... Batiste Hide label 'appointment number' at the end of the booking 2.0 formClosed   Amelia   Updated November 30, 2022 at 8:49am   2 Most recent comment from Marko Davidović:Hello Batiste, Thank you for reaching out to us.Unfortunately, currently, the option to turn this off is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link ... Jonas Höglund Zoom shortcodes in notificationsClosed   Amelia   Updated November 30, 2022 at 7:57am   4 Most recent comment from Marko Davidović:Hello Jonas, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Karsenti allow employees to register themselvesClosed   Amelia   Updated November 30, 2022 at 7:48am   2 Most recent comment from Marko Davidović:Hello Karsenti, Thank you for reaching out to us.No, you as an admin must create an employees and set the picture in their profile.I'll kindly ask you to add it as a feature suggestion on this li ... Florian Link to eventClosed   Amelia   Updated November 29, 2022 at 9:20pm   4 Most recent comment from Stanislav Snagovskiy:Dear Patrick,Thank you for providing the solution!We appreciate your input.Cheers! Michael Customer Service SupportClosed   Amelia   Updated November 29, 2022 at 9:06pm   4 Most recent comment from Miloš Jovanović:Hi, Michael Of course, i can absolutely understand what you mean,and we have passed this feedback to our management.We are currently not having enough staff to work 7 days a week and to provide a co ... mindingmymentalhealth Zoom integration with AmeliaClosed   Amelia   Updated November 29, 2022 at 2:47pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Personal Zoom accounts can't be linked yet.  We'll work on that in the future, but in order for each employee to have his own Zoom account, they need ... Guillemette affiliationClosed   Amelia   Updated November 29, 2022 at 1:48pm   2 Most recent comment from Stanislav Snagovskiy:Hello Guillemette, Thank you for reaching out to us.It is only for the first purchase. It says "every time someone buys through your referral link". Once someone does that, they have already bought a ...