Hello Leonardo,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Leonardo,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

Thank you for the admin credentials.

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Leonardo,

I can see that now the emails are not being sent out at all.

An issue with email notifications could be caused by several reasons:

1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
2. Your website has a PHP version of less than 7.
3. The credentials are not correct.
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue.

Hello Leonardo,

Thank you very much for that.

Here are the $10 SMS notification credit coupons I promised: 
BBF4283D
A9CC047E

We continue our discussion on the other ticket that you created and resolve this issue.

Hello Leonardo,

Happy New Year and thank you very much for that.

Please let me know if you have any other questions.