We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Barbara Thieme Multi-day events - every day gets a different Zoom IDClosed   Amelia   Updated December 29, 2022 at 9:10am   2 Most recent comment from Marko Davidović:Hello Barbara, Thank you for reaching out to us.We are glad to hear that you have managed to set everything up. Unfortunately, currently, there is no way to avoid this. This is how integrations work. ... lynob web secratary for an employeeClosed   Amelia   Updated December 29, 2022 at 8:48am   2 Most recent comment from Marko Davidović:Hello lynob, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features. ... Harsh Want to do few changes on Event Booking PageClosed   Amelia   Updated December 29, 2022 at 8:41am   7 Most recent comment from Marko Davidović:Hello Harsh, My apologies if you did not understand us in our previous reply this is not possible to achieve and change when you set up custom prices for event. This is only possible at this time if ... Rick Customer Panel and User RolesClosed   Amelia   Updated December 29, 2022 at 8:00am   2 Most recent comment from Marko Davidović:Hello Rick, Thank you for reaching out to us.Yes, that is how Amelia is designed. If a customer did not make a booking in Amelia he can not access the customer panel. Only when a booking is made then ... Evan NotificationClosed   Amelia   Updated December 28, 2022 at 2:27pm   9 Most recent comment from Marko Davidović:Hello Evan, You are most welcome, and we try to help as best as we can but some features are not possible at this time. If you have any more questions please open another ticket and we will gladly hel ... Evan CSSClosed   Amelia   Updated December 28, 2022 at 2:16pm   11 Most recent comment from Uroš Jovanović:Hello Evan,We are here to help you Giam Limit Appointment Per Customer doesn't work at allClosed   Amelia   Updated December 28, 2022 at 2:04pm   8 Most recent comment from Uroš Jovanović:Hello Giam,Glad to be able to assist you.Please let me know if you have any other questions. Michael SMS IDClosed   Amelia   Updated December 28, 2022 at 1:48pm   11 Most recent comment from Uroš Jovanović:Hello Michael,Glad to be able to assist you.Please let me know if you have any other questions. [email protected] Customer panelClosed   Amelia   Updated December 28, 2022 at 1:20pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpame ... Vojkan How to change 30 min increments to 5 min incrementsClosed   Amelia   Updated December 28, 2022 at 1:17pm   7 Most recent comment from Uroš Jovanović:Hello Vojkan,Thank you for the update.When you save something on the Amelia/Services page, you will need to refresh the page for the changes to be applied. We are working on improving this, but unfor ... skiacademy German languages Frontend translations are not updatetClosed   Amelia   Updated December 28, 2022 at 1:10pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching back out to us and for providing me with the feedback on the Amelia plugin.Please note that we do not have translators in our company, so all translated languages Amelia ... Tara Not auto updating coupons or custom fields after adding new servicesClosed   Amelia   Updated December 28, 2022 at 12:21pm   6 Most recent comment from Uroš Jovanović:Hello Tara,Thank you for clearing that up.We have isolated this issue and have passed it to our developers to fix it for the following updates.In the meantime, please let us know if you have any other ... [email protected] Booking processClosed   Amelia   Updated December 28, 2022 at 11:09am   2 Most recent comment from Marko Davidović:Hello , Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Customers must confirm or enter their data so that appointment can be made with that pieces o ... Karen Deposit Payments set-up in Amelia not reflecting in wocommerceClosed   Amelia   Updated December 28, 2022 at 10:32am   6 Most recent comment from Uroš Jovanović:Hello Karen,Thank you for clearing that up.That is how it works at the moment, as Amelia only transfers the payment amount to the WooCommerce checkout, and WooCommerce deals with the rest of it.To ad ... Stephen Taylor Lost access to Pro features after updateClosed   Amelia   Updated December 28, 2022 at 9:51am   8 Most recent comment from Uroš Jovanović:Hello Stephen,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins ...