We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Hector Adding custom field values in client and employee emailsClosed   Amelia   Updated January 10, 2023 at 9:14am   3 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that this has been resolved.Please let me know uf you have any other questions. Hector Marking appointments as pending when choosing offline paymentClosed   Amelia   Updated January 10, 2023 at 9:09am   3 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that you resolved this.Please let me know if you have any other questions. Hector Locations and employyes not displayingClosed   Amelia   Updated January 10, 2023 at 9:06am   4 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Bobby Fong Add To Calendar one more time!Closed   Amelia   Updated January 10, 2023 at 8:38am   2 Most recent comment from Marko Davidović:Hello Bobby, Thank you for reaching out to us.Unfortunately, no. This is created during to booking process and if this is skipped there is no other way to send it to them again I'm afraid. If yo ... Ronan Flynn Unable to add wordpress users as employeesClosed   Amelia   Updated January 10, 2023 at 8:21am   2 Most recent comment from Marko Davidović:Hello Ronan, Thank you for reaching out to us.Please check if that mail is used with some other role like amelia manager or customer and admin. Employees in Amelia can not have multiple roles this wil ... Karen Custom fields for EventsClosed   Amelia   Updated January 10, 2023 at 8:03am   2 Most recent comment from Marko Davidović:Hello Karen, Thank you for reaching out to us.Custom fields are saved for that appointment or event only. This in not saved in the customer profile. So you need to go to event/attendee and then click ... Victor Loanding Edit Appointements and create eventsClosed   Amelia   Updated January 9, 2023 at 6:27pm   12 Most recent comment from Uroš Jovanović:Hello Victor,Can you please confirm if it still does not work from your end as it works great from mine?Looking forward to your reply. Giam Unable to continue after selected date and time in the Packages appointmentClosed   Amelia   Updated January 9, 2023 at 6:17pm   4 Most recent comment from Uroš Jovanović:Hello Giam,We have isolated this issue and have passed this to our developers and it will be fixed for the next update.Please let me know if you have any other question Paul Shears VouchersClosed   Amelia   Updated January 9, 2023 at 6:15pm   4 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for clearing that up.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Lukasz Gasienica Problem with adding Appointments from Employee PanelClosed   Amelia   Updated January 9, 2023 at 5:15pm   9 Most recent comment from Uroš Jovanović:Hello Lukasz,Thank you for your patience and the update.At the moment, I cannot see the "Book an Appointment" on the employee panel, have you hidden it with CSS?Looking forward to your reply. Promsy Célia Cancel appointmentClosed   Amelia   Updated January 9, 2023 at 4:53pm   6 Most recent comment from Uroš Jovanović:Hello,For that purpose, you need to enable the "Customer panel" and also enable the "Allow customers to reschedule their own appointments" option on the Amelia/Settings/Roles settings page.Hope this h ... Hector Service selection disappears on page loadClosed   Amelia   Updated January 9, 2023 at 4:47pm   3 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Abbie Taylor Can't add ServiceClosed   Amelia   Updated January 9, 2023 at 1:55pm   2 Most recent comment from Marko Davidović:Hello Abbie, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... chamara Register user from frontend as a amelia customer roleClosed   Amelia   Updated January 9, 2023 at 1:32pm   2 Most recent comment from Uroš Jovanović:Hello Chamara,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3201882For future reference, please don't open ... Felix Rios Employee seeing other employee customersClosed   Amelia   Updated January 9, 2023 at 12:23pm   4 Most recent comment from Uroš Jovanović:Hello Felix,Glad to hear that you managed to solve this issue.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with revie ...