We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Giam Recurring OptionsClosed   Amelia   Updated January 6, 2023 at 12:55pm   3 Most recent comment from Uroš Jovanović:Hello Giam,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. morganti PlanningClosed   Amelia   Updated January 6, 2023 at 12:40pm   23 Most recent comment from Marko Davidović:Hello Morganti, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the be ... Danielle Beck Amelia Employee Panel Special DaysClosed   Amelia   Updated January 6, 2023 at 12:06pm   5 Most recent comment from Marko Davidović:Hello Danielle,Thank you for understanding, some customers were expecting replies on new years eve so we have to mention that were on national holiday for the past few days. Our developers are working ... Scott Hamilton Zapier IntegrationClosed   Amelia   Updated January 9, 2023 at 12:28pm   3 Most recent comment from Marko Davidović:Hello Scott,We just got the feedback from our colleagues and they have told us that the data sent in the webhook has an appointment object and bookings array. Inside the appointment object there is a ... Vikas Kasodariya About featureClosed   Amelia   Updated January 6, 2023 at 11:51am   2 Most recent comment from Marko Davidović:Hello Vikas, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. The plugin cannot be used for multi-day bookings.I'll kindly ask you to add it as a ... Matthew Hellier When selecting multiple hours for services all available times are not displayed as optionsClosed   Amelia   Updated January 6, 2023 at 11:22am   5 Most recent comment from Marko Davidović:Hello Matthew, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ... Bree Can I take bookings without a payment optionClosed   Amelia   Updated January 6, 2023 at 11:07am   2 Most recent comment from Marko Davidović:Hello Bree, Thank you for reaching out to us.Glad to hear that everything has been sorted out.If you have any more questions please open a new separate ticket for each question and we will gladly hel ... Oliver Martin Customer profiles and sortingClosed   Amelia   Updated January 6, 2023 at 10:01am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Constanze Mahn creating specific booking time slotsClosed   Amelia   Updated January 6, 2023 at 9:32am   4 Most recent comment from Marko Davidović:Hello Constanze, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There ar ... Michael SMS testClosed   Amelia   Updated January 5, 2023 at 8:04pm   22 Most recent comment from Miloš Jovanović:Hi, Michael  We are truly sorry, but there is no workaround. The Amelia SMS is being provided by Twilio, an American SMS provider. All the SMS messages from Amelia are being sent from the same numbe ... Shaun Marking AttendanceClosed   Amelia   Updated January 5, 2023 at 2:50pm   2 Most recent comment from Uroš Jovanović:Hello Shaun,Thank you for reaching out to us.For that purpose, you can change the status of a creating customer in the appointment to "No-show".Hope this helps you.Please let me know if you have any ... Emma Pier Notification / confirmation problemsClosed   Amelia   Updated January 5, 2023 at 2:18pm   2 Most recent comment from Marko Davidović:Hello Emma, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to dif ... Alexander WhatsApp and the WA Business appClosed   Amelia   Updated January 5, 2023 at 1:45pm   3 Most recent comment from Uroš Jovanović:Hello Alexander and Balendu,First of all, happy New Year, and apologies for the delayed response as we did not work for a couple of days.At the moment, there is no option to reply to the automatic Wha ... Barbara Thieme Front-end customer panel: product not readableClosed   Amelia   Updated January 5, 2023 at 1:41pm   2 Most recent comment from Uroš Jovanović:Hello Barbara,Thank you for reaching out to us.Unfortunately, that is currently not possible with the Amelia plugin, but our developers are working on a redesigned version of the customer panel and h ... Christian Forms 2.0 not workingClosed   Amelia   Updated January 5, 2023 at 1:12pm   6 Most recent comment from Uroš Jovanović:Hello Maria,Can you please create a ticket in regard to this issue and we will assist you with this?Looking forward to your reply.