We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Oliver A,Elia booking recurring eventsClosed   Amelia   Updated January 5, 2023 at 12:57pm   2 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Thomas Bunte ICS File for employeesClosed   Amelia   Updated January 5, 2023 at 12:56pm   2 Most recent comment from Marko Davidović:Hello Thomas, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Emmanuel add customersClosed   Amelia   Updated January 5, 2023 at 11:19am   2 Most recent comment from Marko Davidović:Hello Emmanuel, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Employees can not create customer yet bit there is a possibility that this will be ad ... justin Payroll softwareClosed   Amelia   Updated January 5, 2023 at 10:54am   2 Most recent comment from Marko Davidović:Hello Justin, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. And we do not have integrations with any payroll system. At this time in Amelia you ca ... [email protected] 5.4 update - infinite loading icon of booking formClosed   Amelia   Updated January 5, 2023 at 10:50am   43 Most recent comment from Aleksandar Vuković:I'm sorry to hear that you're still having issues with Amelia, Traci.The fact is that, with over 10.000 active installations, there's only a handful of sites that face this issue where ... Patrick Extending the validity of an existing packageClosed   Amelia   Updated January 5, 2023 at 12:14am   2 Most recent comment from Uroš Jovanović:Hello Patrick,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Joanna Warywocka Upcoming events listClosed   Amelia   Updated January 4, 2023 at 11:16pm   2 Most recent comment from Uroš Jovanović:Hello Joanna,Thank you for reaching out to us.For that purpose, you need to increase the "Default items per page" value on the Amelia/Settings/General page.Please let me know if that works for you.Lo ... Leonardo Vasconcelos Lima google meet linkClosed   Amelia   Updated January 4, 2023 at 10:13pm   16 Most recent comment from Uroš Jovanović:Hello Leonardo,Happy New Year and thank you very much for that.Please let me know if you have any other questions. aady ahmed Locations not loading properlyClosed   Amelia   Updated January 4, 2023 at 9:36pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Have you already created locations on your website?Looking forward to your reply. Ruth Munro SMS not workingClosed   Amelia   Updated January 4, 2023 at 8:58pm   2 Most recent comment from Uroš Jovanović:Hello Ruth,Thank you for reaching out to us.First of all please check if you are using the latest version of Amelia (see attachment). If you activated the purchase code in Amelia Settings/Activati ... Elias Vilela Junior Erro de ativaçãoClosed   Amelia   Updated January 4, 2023 at 6:54pm   4 Most recent comment from Uroš Jovanović:Hello Elias,Happy New Year!Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since we use Google T ... Christopher Wieber Bug: Availability still showing in Step-by-Step Booking 2.0, even though employee has days off.Closed   Amelia   Updated January 4, 2023 at 5:17pm   6 Most recent comment from Uroš Jovanović:Hello Christopher,We apologize for the slightly late reply, we did not work the previous few days due to public holidays.I have passed this to our developer to check the progress of the resolution of ... Jean Philippe planningClosed   Amelia   Updated January 4, 2023 at 5:06pm   2 Most recent comment from Uroš Jovanović:Hello Jean,Thank you for reaching out to us.Can you please let us know what the exact issue is?Looking forward to your reply. Isabelle Saussez Email PlaceholdersClosed   Amelia   Updated January 4, 2023 at 4:49pm   2 Most recent comment from Uroš Jovanović:Hello Isabelle,Thank you for reaching out to us.You can create a test event and test out bookings that way and see if the notifications are sent properly as it works fine from our end.Please let me k ... Barbara Thieme Event description: layout gets lost in ZoomClosed   Amelia   Updated January 4, 2023 at 3:35pm   2 Most recent comment from Uroš Jovanović:Hello Barbara,We apologize for the slightly late reply, we did not work the previous few days due to public holidays.Thank you for reaching out to us.I will have this passed to our testers and will p ...