We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robert Multiple bookingClosed   Amelia   Updated January 9, 2023 at 8:32am   4 Most recent comment from Marko Davidović:Hello Robert,Unfortunately, currently, this feature is not built-in in Amelia. The plugin cannot be used for multi-day bookings still. But you have a pro lienses and you can create a package that will ... Thomas Bunte Load Google Fonts localClosed   Amelia   Updated January 9, 2023 at 8:07am   3 Most recent comment from Marko Davidović:Hello Thomas, Thank you for reaching out to us.We are delighted to hear that everything is fine now, and I will forward your suggestion about the documentation to the right sector.If you have any more ... Vincit-Lee Appointments not linked to EmployeesClosed   Amelia   Updated January 9, 2023 at 8:03am   2 Most recent comment from Marko Davidović:Hello Vincit-Lee, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Services in Amelia can not function without employees. Service working hours depend ... Elliot Seymour Booking 2.0Closed   Amelia   Updated January 9, 2023 at 8:00am   2 Most recent comment from Marko Davidović:Hello Elliot, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. In Amelia they must choose the service first then employee and then date and time. this ... steve pay on invoiceClosed   Amelia   Updated January 9, 2023 at 7:52am   2 Most recent comment from Marko Davidović:Hello Steve, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have invoices option yet but hopefully it will be added in the future. I' ... Evan LoadingClosed   Amelia   Updated January 9, 2023 at 7:44am   4 Most recent comment from Marko Davidović:Hello Evan, Thank you for reaching out to us.We are gad to hear that issue is resolved and that it was just a caching issue.If you have any more questions please open a new separate ticket for each qu ... Evan FunctionalityClosed   Amelia   Updated January 6, 2023 at 11:34pm   3 Most recent comment from Uroš Jovanović:Hello Evan, Thank you for reaching out to us. Unfortunately, there is currently no such option but I will have this passed to our management and hope that it will be implemented in one of the future ... Constanze Mahn Automatic notificationClosed   Amelia   Updated January 6, 2023 at 11:32pm   4 Most recent comment from Uroš Jovanović:Hello Constanze,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Cindy Koegel Not creating WordPress User AccountClosed   Amelia   Updated January 6, 2023 at 11:00pm   4 Most recent comment from Uroš Jovanović:Hello Chamara,Thank you for reaching out to us.The customer in Amelia is created when the appointment is booked. After the customer clicks on the "Customer Panel" button on the "Congratulations" scree ... Edison add tax to stripe moduleClosed   Amelia   Updated January 6, 2023 at 9:45pm   2 Most recent comment from Uroš Jovanović:Hello Edison,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Johan Seutens php versionClosed   Amelia   Updated January 6, 2023 at 9:27pm   2 Most recent comment from Uroš Jovanović:Hello Johan,Thank you for reaching out to us.We have tested it out up to the 8.2 version and it is compatible.You can test it out from your end and let us know if it works or not.Looking forward to y ... Michael Amelia will not accept phone numberClosed   Amelia   Updated January 6, 2023 at 3:01pm   10 Most recent comment from Uroš Jovanović:Hello Michael,We should definitely add a tooltip that explains this. Thank you for your suggestion.Please let me know if you have any other questions. [email protected] reminder notificationsClosed   Amelia   Updated January 6, 2023 at 2:50pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.To enable reminder notifications, you need to configure cronjob. cron is a Linux utility that schedules a command or script on your server to run automatically ... Yaniv Feldman 2 employees 1 serviceClosed   Amelia   Updated January 6, 2023 at 1:35pm   4 Most recent comment from Marko Davidović:Hello Yaniv,We are sorry that you feel that way, but with all due respect, we do not agree with you. Last year alone, we will not mention the previous year, we implemented 25 new features and 33 impro ... Giam Event Layout and DesignClosed   Amelia   Updated January 6, 2023 at 1:25pm   3 Most recent comment from Uroš Jovanović:Hello Giam,Glad to hear that the issue has been resolved.Please let me know if you have any other questions.