We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Carlos Camarena Whats app number un link with AmeliaClosed   Amelia   Updated January 9, 2023 at 12:00pm   2 Most recent comment from Marko Davidović:Hello Carlos, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. If you have linked it to Amelia you need to set up a new number for your business. Fir ... Oliver Martin Amelia SMS/White-labelClosed   Amelia   Updated January 9, 2023 at 11:59am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.We thank you for your suggestions, we will forward it to the appropriate sector.If you have any more suggestions I'll kindly ask you to add it as a ... Anastasia Booking spot durationClosed   Amelia   Updated January 9, 2023 at 11:37am   4 Most recent comment from Uroš Jovanović:Hello Anastasia,Glad to be able to assist you.There is no such option, as you would need to crate a new appointment for the new duration to be applied.Please let me know if you have any other questio ... Carson Cloud Employee that works at multiple locationsClosed   Amelia   Updated January 9, 2023 at 11:14am   2 Most recent comment from Uroš Jovanović:Hello Carson,Thank you for reaching out to us.This is available on the "Work hours" tab where you can select multiple locations for an employee.Hope this helps you.Please let me know if you have an ... Naazim Wp Amelia Time settingsClosed   Amelia   Updated January 9, 2023 at 11:09am   2 Most recent comment from Uroš Jovanović:Hello Naazim,Thank you for reaching out to us.At the moment, there is an option to set the working hours for the specific service on the Employees Work hours tab.Hope this helps you.Please let me kno ... Anthony Service DescriptionClosed   Amelia   Updated January 9, 2023 at 10:59am   2 Most recent comment from Uroš Jovanović:Hello Anthony,Thank you for reaching out to us.Please note that the service description is only displayed in the amelia catalog booking forms.Are you using one of those forms?Looking forward to your r ... skiacademy infinite icon load servicesClosed   Amelia   Updated January 9, 2023 at 10:56am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... Jennifer specht Wrong times on scheduling pageClosed   Amelia   Updated January 9, 2023 at 10:54am   2 Most recent comment from Marko Davidović:Hello Jennifer, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Michelle Salacan Email HelpClosed   Amelia   Updated January 9, 2023 at 10:33am   2 Most recent comment from Uroš Jovanović:Hello Michelle,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ... lynob web css for the new update cataglog 2.0Closed   Amelia   Updated January 9, 2023 at 9:37am   11 Most recent comment from Uroš Jovanović:Hello,Unfortunately, that is not possible as that would break the viewport and cause display issues.Please let me know if you have any other questions. Jake Clifford Events not savingClosed   Amelia   Updated January 9, 2023 at 9:22am   9 Most recent comment from Uroš Jovanović:Hello Jake,Glad to be able to assist you.Please let me know if you have any other questions. Giam Unable to add the following customer for group class from the back-endClosed   Amelia   Updated January 9, 2023 at 9:21am   10 Most recent comment from Marko Davidović:Hello Giam,You are most welcome. We wish you all the best.  Bobby Fong Google Calendar SyncClosed   Amelia   Updated January 9, 2023 at 9:20am   3 Most recent comment from Uroš Jovanović:Hello Bobby,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Michael hoursClosed   Amelia   Updated January 9, 2023 at 8:55am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.We do not know how your business work and how did you set up Amelia. We can try to help and we can suggest that you add a custom duration for service. Y ... Domenic Google Calendar not workingClosed   Amelia   Updated January 9, 2023 at 8:39am   2 Most recent comment from Marko Davidović:Hello Domenic, Thank you for reaching out to us.When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably alr ...