We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ioannis Clients appointment slots left to be booked.Closed   Amelia   Updated January 11, 2023 at 6:06pm   5 Most recent comment from Miloš Jovanović:Hi, Ioannis You're welcome, i am happy to help.In regards to this line missing in the Email notification, i see what you mean, this one-It is possible that you might have added some "additional ... Mohamed Rashad Notifications and CronClosed   Amelia   Updated January 11, 2023 at 3:43pm   6 Most recent comment from Aleksandar Vuković:Hello Mohamed.Please don't share your admin credentials in a public response. I appreciate lynob trying to help (and the quotation remark was correct, by the way, thanks!) but lynob is not a ... Tim Schneider Different services, one roomClosed   Amelia   Updated January 11, 2023 at 2:44pm   11 Most recent comment from Uroš Jovanović:Hello Tim,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Taegan ReschedulingClosed   Amelia   Updated January 11, 2023 at 1:15pm   4 Most recent comment from Marko Davidović:Hello Taegan, Unfortunately, no, this feature also is not built-in in Amelia. You can turn of the reschedule option for customer so that they need to contact if they want to reschedule and then you ca ... yasuyuki arakawa How to translate words in customer panel?Closed   Amelia   Updated January 11, 2023 at 1:09pm   5 Most recent comment from Uroš Jovanović:Hello Yasuyuki,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins ... Richard Norby Zoom IntegrationClosed   Amelia   Updated January 11, 2023 at 12:17pm   5 Most recent comment from Marko Davidović:Hello again Richard,This is always a specific issue for each user. We do not have any conflicts or issues with the Zoom. So if you have some issue with the new client and hopefully you will not you ca ... lynob web hide price from employee panelClosed   Amelia   Updated January 11, 2023 at 11:23am   2 Most recent comment from Marko Davidović:Hello lynob, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features. ... Marcial Can't process payments with StripeClosed   Amelia   Updated January 11, 2023 at 10:32am   6 Most recent comment from Uroš Jovanović:Hello Marcial,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Gianpio Di Mario appointment selection only for logged in usersClosed   Amelia   Updated January 11, 2023 at 10:55am   8 Most recent comment from Marko Davidović:Hello Gianpio,We just got the feedback from our colleagues and they have told us that unfortunately it is not possible to set it up with Amelia. You can only use a membership plugin, as we have alread ... Favio Celi Favio visibility problem (address, others)Closed   Amelia   Updated January 11, 2023 at 9:35am   4 Most recent comment from Marko Davidović:Hello Favio,1. You can set your locations and you can show addresses like thisThis way they will know in which location and on which address you offer services2. I'm afraid I have to disagree wi ... Favio Celi Favio visibility problem, list of packs areaClosed   Amelia   Updated January 11, 2023 at 8:46am   2 Most recent comment from Marko Davidović:Hello Favio, Thank you for reaching out to us.1. This is how Amelia is designed there are no other solutions at this time. They need to use the scroll bar that i standard for every text reading in the ... jennifer specht sms messagesClosed   Amelia   Updated January 11, 2023 at 8:36am   2 Most recent comment from Marko Davidović:Hello Jennifer, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... GiacomoDoni Hide price in eventsClosed   Amelia   Updated January 10, 2023 at 2:08pm   2 Most recent comment from Marko Davidović:Hello GiacomoDoni, Thank you for reaching out to us.Yes, you should be able to do this in customize section like thisHope this helps.  Darryl Limit Event Booking To 1 Instance of Recurring EventClosed   Amelia   Updated January 10, 2023 at 1:55pm   4 Most recent comment from Marko Davidović:Hello Darryl,This is how it is designed, the best I can do is I can forward your suggestion to our developers so that they can review it and also I'll kindly ask you to add it as a suggestion on ... Abel Cruz time slot unavailable - errorClosed   Amelia   Updated January 10, 2023 at 1:36pm   2 Most recent comment from Marko Davidović:Hello again Abel,I can see that this is a duplicate ticket, and we already covered this topic in another ticket:https://tmsplugins.ticksy.com/ticket/3203987/For future reference, please don't o ...