As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Paul Johnson woocommerceClosed   Amelia   Updated January 26, 2023 at 9:15am   2 Most recent comment from Aleksandar Vuković:Hello Paul.Thank you for your purchase.Have you installed the new update (6.1)? We've included some WooCommerce fixes in that version, so please try updating the plugin first if you haven't ... Lindsay Strange calendar display in Booking Form 2.0Closed   Amelia   Updated January 26, 2023 at 9:02am   4 Most recent comment from Marko Davidović:Hello Lindsay,We are glad to hear that everything is resolved, and I will forward this to our developer so that they can take a look. If you have any more questions please open a new separate ticket ... Pawel Buslowski zoom integrationClosed   Amelia   Updated January 26, 2023 at 8:32am   4 Most recent comment from Marko Davidović:Hello Mat,We have that in mind but we can not give you an eta at this time. Also, we have to kindly ask you that you open your own ticket, this way Pawel will be also notified about your question and ... Hussnain Employee Working HoursClosed   Amelia   Updated January 26, 2023 at 8:26am   2 Most recent comment from Aleksandar Vuković:Hello Hussnain.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.Please feel free to search through our feature suggestion page, https://features.wpamelia. ... Massimo Integrazione zoho crmClosed   Amelia   Updated January 26, 2023 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello Massimo.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apolog ... Jamie Amelia Booking adding 'Per Hour'Closed   Amelia   Updated January 26, 2023 at 8:20am   2 Most recent comment from Aleksandar Vuković:Hello Jamie.Thank you for reaching out to us.Something like this can't be done with the plugin's built-in features, but there's a way to apply custom text to the "Total Amount" or "Su ... Falko Alexander BookingClosed   Amelia   Updated January 26, 2023 at 8:11am   2 Most recent comment from Marko Davidović:Hello Falko, Thank you for reaching out to us.1. Yes, this can be achieved at this time only with extras or if you set that your service lasts for 150 minutes2. Unfortunately, currently, this feature ... Drablia Add steps on amelia formsClosed   Amelia   Updated January 26, 2023 at 8:08am   2 Most recent comment from Aleksandar Vuković:Hello Drablia.Thank you for your purchase. You can't add a new step to the form, but you can use custom fields. Using custom fields would allow you to create some sort of a form where users woul ... Sebastián Valladares My event reservation system does not workClosed   Amelia   Updated January 26, 2023 at 8:02am   5 Most recent comment from Marko Davidović:Hello Sebastián,We went on your site again and since again we do not see any issues. We booked the event as Amelia Customer so that we can test and we were able to book without any issues or lags. Ev ... krenzy Payment Status is Partially Paid Although Client Has Paid In FullClosed   Amelia   Updated January 26, 2023 at 12:02am   2 Most recent comment from Uroš Jovanović:Hello Krenzy,Thank you for reaching out to us.We have noted this issue and passed it to our testers to replicate it and pass it to developers once replicated.Please let me know if you have any other q ... Camila Package option not showingClosed   Amelia   Updated January 25, 2023 at 7:33pm   4 Most recent comment from Aleksandar Vuković:Hi there.We can see that you've opened a private ticket for this issue and that one of our agents responded.Please send him the required WP credentials, and we'll gladly take a look and see ... laura Extra fee depending locationClosed   Amelia   Updated January 25, 2023 at 3:11pm   6 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for reaching back out to us.You can set that up with the "Default phone country code" option on the Amelia/Settings/General page.Please let me know if you have any other question ... Michael Kramer Not able to book more than one service at the same timeClosed   Amelia   Updated January 25, 2023 at 2:36pm   2 Most recent comment from Aleksandar Vuković:Hello Michael.If you have multiple employees assigned to all services, there should be as many available appointments as there are employees (if they share the same working hours).However, we've ... Natascha Vantuykom specific opening hours per serviceClosed   Amelia   Updated January 25, 2023 at 2:13pm   4 Most recent comment from Marko Davidović:Hello Natascha, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the be ... Massimo slot occupatiClosed   Amelia   Updated January 25, 2023 at 1:56pm   4 Most recent comment from Uroš Jovanović:Hello Massimo,Thank you for the credentials.I was unable to replicate the issue, can you please provide me with the screen recording of this issue?Looking forward to your reply.