We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Anthony O Connell %zoom_host_url is not showing up as i want to send my zoom links via emailClosed   Amelia   Updated January 19, 2023 at 11:23am   2 Most recent comment from Marko Davidović:Hello Anthony, I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the best.  Charlys Amelia Services systemClosed   Amelia   Updated January 19, 2023 at 9:53am   4 Most recent comment from Aleksandar Vuković:Hi again Charlys.By 'the number of people in your establishment' do you mean employees? You control how many appointments you have, so you get to determine the number of people you'll ... Darryl All Amelia Zoom Synchronization StoppedClosed   Amelia   Updated January 19, 2023 at 9:26am   10 Most recent comment from Marko Davidović:Hello Darryl,We are glad to hear that everything is fine now in regard to this. Regarding this ticket https://tmsplugins.ticksy.com/ticket/3203404/ it was assigned to my colleague and I can see that h ... emmanuel kuforiji Endless LoadingClosed   Amelia   Updated January 19, 2023 at 7:48am   2 Most recent comment from Marko Davidović:Hello emmanuel, Thank you for reaching out to us.We went on your site to do a test booking and we can see the Recaptcha And we were able to book the appointmentAs far as we can see everything is fine ... Pablo translating events bookingClosed   Amelia   Updated January 18, 2023 at 10:12pm   2 Most recent comment from Uroš Jovanović:Hello Pablo,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If ... Adam Johnson User RegistrationClosed   Amelia   Updated January 18, 2023 at 9:46pm   3 Most recent comment from Uroš Jovanović:Hello Adam and Cindi,Thank you for reaching out to us.When the customer in Amelia is connected to the WordPress user with the "Amelia customer" role and then that user is logged into WordPress, the ... Weiss, Jan Testing Scheduled NotificationsClosed   Amelia   Updated January 18, 2023 at 8:18pm   5 Most recent comment from Aleksandar Vuković:Hello Jan.This is an expected response since the data is NULL - you're pasting a command in the tab, so there's nothing to send - what needs to be sent is located elsewhere.Where did you a ... Trey Barkett Email FailuresClosed   Amelia   Updated January 18, 2023 at 8:04pm   2 Most recent comment from Aleksandar Vuković:Hello Trey.Those aren't related to Amelia as those are mailing server responses, so a response is triggered once the email has already been sent.Who is your mailing provider and how did you conf ... Pascal Warning alert & recurring appointmentsClosed   Amelia   Updated January 18, 2023 at 6:15pm   11 Most recent comment from Miloš Jovanović:Hi, Pascal Thank you once again for reporting this behaviour for us.Our QA Team has confirmed that this is perhaps a potential bug,so it is added to the list of tasks for our developers to conduct ... Jens De Clercq Appointment after opening hoursClosed   Amelia   Updated January 18, 2023 at 6:08pm   3 Most recent comment from Aleksandar Vuković:Hey Jens.Thank you for letting us know the issue has been resolved!Please feel free to reach out to us if you have any further questions or concerns! Kara download link never workedClosed   Amelia   Updated January 18, 2023 at 2:22pm   2 Most recent comment from Uroš Jovanović:Hello Kara,Thank you for purchasing the Amelia plugin.We will have to perform checks in regard to this issue. In the meantime, here is the latest version of the Amelia plugin attached to this respons ... Theophane Shin WP Amelia APIClosed   Amelia   Updated January 18, 2023 at 2:22pm   2 Most recent comment from Marko Davidović:Hello Theophane, Thank you for reaching out to us.Unfortunately, no, we have API Routes for Amelia, but most of them are protected and depend on the permissions that are set in WordPress Accounts. Yo ... Pepe Employee Panel front-end ERRORClosed   Amelia   Updated January 18, 2023 at 2:09pm   2 Most recent comment from Marko Davidović:Hello Pepe, Thank you for reaching out to us. We have u bug that is related to this issue. At this time this should be set in the back end. Our developers are working on resolving this issue and it s ... emmanuel kuforiji Sales Discount Wasn't AppliedClosed   Amelia   Updated January 18, 2023 at 1:55pm   5 Most recent comment from Marko Davidović:Hello again Emmanuel,Glad to hear that. This can take up to 5 to 7 working days but you will get it do not worry.We wish you all the best. Have a nice day.  Gil Question about durations and slotClosed   Amelia   Updated January 18, 2023 at 1:22pm   2 Most recent comment from Aleksandar Vuković:Hello Gil.The duration of the service needs to fit in the working hours of the employees, so if your services last 2 hours, you won't be able to create a period from 22:00 - 23:30.What you can d ...