We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

SANNE Service & packagesClosed   Amelia   Updated January 23, 2023 at 8:22am   4 Most recent comment from Marko Davidović:Hello Sanne, Thank you for reaching out to us. And Brady thank you for helping Sanne.We have this shortcode for packages [ameliabooking show=packages] if you have Packages enabled, and you only want ... Massimo Limite numero prenotazioni a un determinato servizioClosed   Amelia   Updated January 23, 2023 at 7:37am   2 Most recent comment from Marko Davidović:Hello Massimo, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Amelia doesn't have a feature where you can set the maximum booking per day, it ... Juliette Problem with Amelia configurationClosed   Amelia   Updated January 23, 2023 at 7:29am   2 Most recent comment from Marko Davidović:Hello Juliette, Thank you for reaching out to us. We went on your site but as far as we can see everything is working fine We do not see such an issue on your site.  emmanuel kuforiji RESOLVEDClosed   Amelia   Updated January 23, 2023 at 7:23am   2 Most recent comment from Marko Davidović:Hello Emmanuel, We thank you very much for your kind words, every praise and support means a lot to us. As a small token of our attention, we are sending you this SMS coupon 0739145B. When you got ... Jacques Bug with booking formClosed   Amelia   Updated January 23, 2023 at 7:22am   4 Most recent comment from Marko Davidović:Hello Jacques, Can we install the new 6.0 version of Amelia on your site on a test page so that we can test the issue? Our booking form in 6.0 works so this is a specific issue on your site and we nee ... LÏV HOUSE Bugs on the platformClosed   Amelia   Updated January 23, 2023 at 7:19am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to differ ... Francesca Kendall Allowing to book appts over other apptsClosed   Amelia   Updated January 22, 2023 at 11:54pm   3 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for reaching out to us.We have isolated this issue and passed it to our developers to fix the issue as soon as possible.Please let me know if you have any other questions. Raquel Garcia Change "On site"Closed   Amelia   Updated January 20, 2023 at 9:08pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Taisa.Of course, you only need to replace the shortcode and then access the Customize Step-by-Step 2.0 section.It can be found under Payments section. Nathan CC in notificationsClosed   Amelia   Updated January 20, 2023 at 9:03pm   3 Most recent comment from Aleksandar Vuković:Thanks for letting us know, Nathan.Please feel free to reach out to us if you have any questions or concerns! thomas djoudi Notification fieldClosed   Amelia   Updated January 20, 2023 at 8:57pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Thomas.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Spiros Amelia booking timeslotsClosed   Amelia   Updated January 20, 2023 at 8:56pm   8 Most recent comment from Aleksandar Vuković:You're welcome, Spiros.Please feel free to reach out to us if you have any further questions or concerns! Devan Amelia-WooCommerce Connection - Wrong Appointment BookedClosed   Amelia   Updated January 20, 2023 at 8:06pm   4 Most recent comment from Aleksandar Vuković:Hi again Devan.Sorry, but I wasn't able to log in with those credentials:Can you please check them out and let me know? r Integrate with open source video confirance JitsiClosed   Amelia   Updated January 20, 2023 at 1:37pm   4 Most recent comment from Marko Davidović:Hello again,It doesn't matter on how many places the suggestion is suggested, it can be suggested in ten places 10 times, we will review it and it will be counted as 100 votes. Each customer can ... Percival Import events & front end namesClosed   Amelia   Updated January 20, 2023 at 1:31pm   2 Most recent comment from Marko Davidović:Hello Percival, Thank you for reaching out to us.1. Unfortunately, You can not import Events. But if you have only 10 events that are repeated through out the year, in that case you can create only t ... Brady S. Szabo choosing specific mix and match services from a packageClosed   Amelia   Updated January 20, 2023 at 1:26pm   4 Most recent comment from Marko Davidović:Hello Brady,I'm not quite sure what are you asking us and if there are any issues?Looking forward to your reply.