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Public Tickets

Mohamed Rashad Purchasing AmeliaClosed   Amelia   Updated November 25, 2022 at 11:49am   4 Most recent comment from Uroš Jovanović:Hello Mohamed,Thank you for the credentials.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Sebastian Kvalheim SMSClosed   Amelia   Updated November 25, 2022 at 9:46am   2 Most recent comment from Uroš Jovanović:Hello Sebastian,Thank you for reaching out to us.Can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our se ... Taegan Customer panelClosed   Amelia   Updated November 24, 2022 at 9:18pm   2 Most recent comment from Stanislav Snagovskiy:Hello Taegan, Thank you for reaching out to us.I can't see your page, please add this IP to the whitelist 163.172.174.6 and let me know so I can check it.Did you follow these steps https://wpame ... Jeroen WhatsApp intergration not workingClosed   Amelia   Updated November 24, 2022 at 7:47pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jeroen, Thank you for reaching out to us.I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.Have a nice day! Ken ONeill Service Price Not UpdatingClosed   Amelia   Updated November 24, 2022 at 5:27pm   8 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Can you please create a separate ticket for this issue and we will assist you with it?Looking forward to your reply. Daniel Sissons PaypalClosed   Amelia   Updated November 24, 2022 at 1:52pm   6 Most recent comment from Marko Davidović:Hello Daniel,You are most welcome. We have core integrations with WooCommerce also, so we can not guarantee that any extra addons will work. You can try and see of it will work with Amelia.If you ha ... Michaela Albrecht DSGVOClosed   Amelia   Updated November 29, 2022 at 1:12pm   7 Most recent comment from Miloš Jovanović:Hi, Michaela Thank you for your patience, my sincere apologies for the waiting time.- We have confirmation about this.Basically, we are only storing our client's/user's Email address when ... frederic payet Cannot assign out of office hoursClosed   Amelia   Updated November 24, 2022 at 1:18pm   4 Most recent comment from Uroš Jovanović:Hello Frederic,Yes, that cannot work at the moment as it causes a conflict between the roles.I have passed this suggestion to our management and hope that this option will be implemented for the empl ... Marc Hammoud Zoom integration deprecatedClosed   Amelia   Updated November 24, 2022 at 12:45pm   2 Most recent comment from Uroš Jovanović:Hello Marc,Thank you for reaching out to us.The change will take place on the 1st of June 2023, and we are preparing a change on our end as well as the documentation, it will be implemented a couple ... César Yucra Rebrand AmeliaClosed   Amelia   Updated November 24, 2022 at 9:27am   2 Most recent comment from Marko Davidović:Hello César, Thank you for reaching out to us.This rebrand of Amelia is not ours and we do not provide support for this. But we thank you for bringing this to our attention, and for sending us the li ... Kenneth Harrell Event Pricing Setup - Add-on Charges - SpotsClosed   Amelia   Updated November 24, 2022 at 8:26am   4 Most recent comment from Marko Davidović:Hello Kenneth, You are most welcome, and we are glad that we were able to help you. I will forward your suggestion for the button to the appropriate sector, but I can not make any promises since Black ... Michael Paypal DemoClosed   Amelia   Updated November 24, 2022 at 8:03am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have an option for Venmo in Amelia. As for the live site, we do not have thi ... Anil Gökkaya Emojis in event titlesClosed   Amelia   Updated November 24, 2022 at 7:35am   4 Most recent comment from Marko Davidović:Hello Anil,I was thinking more as a suggestion not as a feature since this is not available at this time. I will forward this ticket also as a suggestion internally. If you have any more questions pl ... Mike How to edit Emilia rollesClosed   Amelia   Updated November 23, 2022 at 9:59pm   2 Most recent comment from Stanislav Snagovskiy:Hello Mike, Thank you for reaching out to us.In general, we do not recommend that you use the role plugin with Amelia so that it doesn't cause some role conflicts. But if you want you can try to ... Djente Gorter Amelia not sending emailsClosed   Amelia   Updated November 23, 2022 at 9:42pm   2 Most recent comment from Stanislav Snagovskiy:Hello Djente, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their S ...