We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Patrick Jaecques free activitiesClosed   Amelia   Updated February 18, 2025 at 9:30am   2 Most recent comment from Uroš Jovanović:Hello Patrik, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... SHENNY DIAMOND Issue with Displaying Appointment Summary on Custom PageClosed   Amelia   Updated February 18, 2025 at 8:46am   2 Most recent comment from Stefan Petrov:Hi SHENNY, I hope you are doing well. The appointment details are always displayed on the final (confirmation) page, also known as the summary page. The shortcodes you are trying to use are not intend ... Soubhi Abla Skip Category Selection Catalog Booking FormClosed   Amelia   Updated February 18, 2025 at 8:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In your builder when you go to preselect shortcodes you can choose this option like this   Should you have any further inquiries, we kindly request tha ... Saran Dakshina Event reschedulingClosed   Amelia   Updated February 18, 2025 at 7:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Events are all separate so the only option is to manually remove them from one event an ... Jason Huckabay RefundClosed   Amelia   Updated February 18, 2025 at 12:09pm   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that refund has been issued to you. We wish you all the best and hope you have a wonderful day ahead.  razvan Select EmployeesClosed   Amelia   Updated February 18, 2025 at 7:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This is not possible Im afraid as such There is one possible way in which you can perha ... Travis R Hedrick Events 2.0 and Waiting ListsClosed   Amelia   Updated February 18, 2025 at 7:24am   16 Most recent comment from Marko Davidović:Hello again, Our team will do our best to implement a fix as soon as it is possible and once again we do apologize for any inconvenience. Should you have any further inquiries, we kindly request that ... erick File Plugin ExpiredClosed   Amelia   Updated February 18, 2025 at 7:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standa ... Jorge CouponsClosed   Amelia   Updated February 18, 2025 at 7:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can check what coupon was used only when you click in finance section and then you export this in csv file like this These codes can be set and sent ... Lina Grebe NotifyClosed   Amelia   Updated February 18, 2025 at 6:57am   7 Most recent comment from Marko Davidović:Hello again, We can only help up to a point with regular notificaitons (not with reminder ones)and only if you are using SMTP.Please go to the notifications section inspect the page then try and send ... Gena Aldrich Square payment displays large text detailClosed   Amelia   Updated February 18, 2025 at 6:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is happening on square end when customers click on continue square takes over and from that point on this is happening on their end not in Amelia so ... Filip Vit Notifications does not workClosed   Amelia   Updated February 19, 2025 at 6:24am   15 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that your notificaitons are working when you set the WordPress time zone to a city instead of UTC Please go to WP sett ... Tom DiBuono Can you link directly to booking a service?Closed   Amelia   Updated February 16, 2025 at 2:34pm   4 Most recent comment from Uroš Jovanović:Hello Tom, Glad to hear that you found the solution. Please let me know if you have any other questions. Charlotte Reminder - the day before the event NotificationClosed   Amelia   Updated February 14, 2025 at 4:19pm   2 Most recent comment from Uroš Jovanović:  Hello Charlotte, Thank you for reaching out! To change the reminder notification to 3 weeks before the event, you can follow these steps: Go to the Amelia plugin settings in your Wor ... Tom DiBuono ​Customer panel Package bookingClosed   Amelia   Updated February 14, 2025 at 4:09pm   6 Most recent comment from Uroš Jovanović:Hello Tom, I hope so too! If any of the suggestions are suitable for an update, I’m confident we’ll be able to implement them smoothly and efficiently. Let me know if you need anything further in ...