We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paula Textänderung beim ButtonClosed   Amelia   Updated February 25, 2023 at 1:41pm   2 Most recent comment from Aleksandar Vuković:Hello Paula.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize ... Vanessa Young NotificacionesClosed   Amelia   Updated February 25, 2023 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello Vanessa.I'm not sure I understand what you mean by this:I configured the SMTP notification settings area with your passwords and also the integration settings to zoom with your passwordsYo ... Laurent Dani No translation on Customer Panel pageClosed   Amelia   Updated February 24, 2023 at 8:35pm   4 Most recent comment from Aleksandar Vuković:Thanks for letting me know, Laurent.Maybe it was some leftover cache. Anyway, I'm glad to hear that the issue has been resolved.Let me know if there's anything else I can do to help. Lennart B Change the display order of employeesClosed   Amelia   Updated February 24, 2023 at 1:57pm   4 Most recent comment from Uroš Jovanović:Hello Lennart,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Claduio krug cupon packageClosed   Amelia   Updated February 24, 2023 at 1:54pm   4 Most recent comment from Marko Davidović:Hello Claduio,Unfortunately, currently, this feature is not built-in in Amelia. At this time it is not possible to use coupons with packages. But we plan to implement this option in the next couple of ... Antonia Can't save notificationsClosed   Amelia   Updated February 24, 2023 at 12:17pm   8 Most recent comment from Uroš Jovanović:Hello Antonia,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins t ... Ted Barnett Stripe vs WoocommerceClosed   Amelia   Updated February 24, 2023 at 11:30am   8 Most recent comment from Marko Davidović:Hello Nicholas,Please open your ticket when you have questions. We do not want to disturb other users who have this ticket and there is no need to force them to receive notifications and to read our c ... Michael Booking HoursClosed   Amelia   Updated February 24, 2023 at 11:25am   36 Most recent comment from Uroš Jovanović:Hello Michael,Glad to be able to assist you.Please let me know if you have any other questions. Simona Georgieva Google Calendar integrationClosed   Amelia   Updated February 24, 2023 at 11:17am   4 Most recent comment from Uroš Jovanović:Hello Simona,You can also use the same google calendar for all employees.Please let me know if you have any other questions. TG Dayspa multiple bookingsClosed   Amelia   Updated February 24, 2023 at 10:34am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.We have the plan to implement this in one of the future updates, but there is no ETA on this.Please let me know if you have any other questions. Andreas Jantke Customers and employees get no NotificationsClosed   Amelia   Updated February 24, 2023 at 10:26am   3 Most recent comment from Marko Davidović:Hello Andreas, Thank you for reaching out to us.We are glad to hear everything is fine now and we will close this ticket.If you have any more questions please open a new separate ticket for each quest ... FERNANDO CANTÚ ROCHA no funciona mi app de citas de detiene al guardar informacion de citasClosed   Amelia   Updated February 24, 2023 at 9:53am   2 Most recent comment from Marko Davidović:Hello FERNANDO, I'm afraid that we didn't quite get what the issue is exactly? We went on your site and we made a booking without any issuesWe wish you all the best. Have a nice day.  Philippe Weickmann ResetClosed   Amelia   Updated February 24, 2023 at 9:46am   2 Most recent comment from Marko Davidović:Hello Philippe, Thank you for reaching out to us.You need to add a customer panel placeholder in notifications like thisHope this helps.Looking forward to your reply.  Alexander Zaostrovsky The drop-down lists (Popper) go beyond the containerClosed   Amelia   Updated February 24, 2023 at 9:35am   6 Most recent comment from Aleksandar Vuković:Oh, OK, Alexander, you're right - I can replicate the behavior by changing the number of time slots offered.I'll check with our developers if they can fix it for one of our upcoming updates ... Roshan Sujeebun Cannot update recurring event when tag is added/updatedClosed   Amelia   Updated February 24, 2023 at 8:42am   6 Most recent comment from Uroš Jovanović:Hello Roshan,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins t ...