After choosing a date and time, this message appears on the scheduling form:
"We need your consent to load the ReCaptcha service! This content is not permitted to load due to trackers that are not disclosed to the visitor. The website owner needs to setup the site with their CMP to add this content to the list of technologies used."
I've entered a Google Recaptcha Site Key and code in the Amelia Settings. Any idea what is causing this error?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thanks for looking into it. I tried adding that CSS, but it only hides the message, it doesn't remove the recaptcha. So when I tried to schedule an appointment, it still sits there and spins but doesn't process the submission.
On the live site? I disabled reCAPTCHA on the live site, so the form is working there. I still see the error message on the staging site where reCaptcha is enabled.
Hello. I created new keys with v2, cleared the site cache and my browser cache, and tested it, but am having the same issue. You'll see it on the staging site.
This is a conflict with theme (uc-block.bundle.js) and Amelia plugin. At the moment, we do not have any solution for this so you would have to either disable recaptcha or change the theme on your website.
Please let me know if you have any other questions.
After choosing a date and time, this message appears on the scheduling form:
"We need your consent to load the ReCaptcha service! This content is not permitted to load due to trackers that are not disclosed to the visitor. The website owner needs to setup the site with their CMP to add this content to the list of technologies used."
I've entered a Google Recaptcha Site Key and code in the Amelia Settings. Any idea what is causing this error?
Hello Shane,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic
[email protected]
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Hello Shane,
Thank you for your patience.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Shane,
I will have to investigate this further, but at the moment, you can hide that field with the following CSS:
#recaptcha{display: none !important;
}
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks for looking into it. I tried adding that CSS, but it only hides the message, it doesn't remove the recaptcha. So when I tried to schedule an appointment, it still sits there and spins but doesn't process the submission.
Hello Shane,
Can you please double-check the credentials for reCaptcha on your website and if they are correct, we will go from there and further test this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Shane,
It seems to be working fine now on your website, can you please test it out and let me know?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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On the live site? I disabled reCAPTCHA on the live site, so the form is working there. I still see the error message on the staging site where reCaptcha is enabled.
Hello Shane,
Thank you for the update on this.
As we have some issues with version 3 of reCaptcha, can you please switch it to version 2, test it out and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello. I created new keys with v2, cleared the site cache and my browser cache, and tested it, but am having the same issue. You'll see it on the staging site.
Hello Shane,
Thank you for the update on this.
I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Shane,
Just wanted to let you know that we have since passed this on to our developers and will provide you with an update on this.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Shane,
This is a conflict with theme (uc-block.bundle.js) and Amelia plugin. At the moment, we do not have any solution for this so you would have to either disable recaptcha or change the theme on your website.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Okay, thank you for all of the time you spent looking into this.
Hello Shane,
Glad to be able to assist you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables