We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

小林淑子 ライセンス有効化の方法についてClosed   Amelia   Updated March 17, 2023 at 2:13pm   2 Most recent comment from Uroš Jovanović:Hello Yoshiko,Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since we use Google Translate to ... Giuseppe Granza summary woocommerceClosed   Amelia   Updated March 17, 2023 at 2:06pm   2 Most recent comment from Aleksandar Vuković:Hello Giuseppe.You can access Settings/Payments and scroll all the way down and expand "Set MetaData and Description" section. Click on "Events" and configure the description that will overwrite the ... tom needham Mobile site click delayClosed   Amelia   Updated March 17, 2023 at 2:03pm   6 Most recent comment from Uroš Jovanović:Hello Tom,Glad to hear that it works fine now.Please let me know if you have any other questions. Evi capacity displayClosed   Amelia   Updated March 17, 2023 at 1:58pm   3 Most recent comment from Aleksandar Vuković:Hello Evi and kiki.You can change this through the Customize 1.0 section. When you access it, select the form that you're using from the drop-down (Events List or Events Calendar), then click ... kiki lally settings for eventsClosed   Amelia   Updated March 17, 2023 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for reaching out to us.You can change this through the Customize 1.0 section.When you access it, select the form that you're using from the drop-down (Events List or Event ... Artur Webhooks with power automate from MicrosoftClosed   Amelia   Updated March 17, 2023 at 1:27pm   2 Most recent comment from Miloš Jovanović:Hi, Artur.If you have coding skills ( or if you have your developer),you can set up several hooks that will send data from the Amelia plugin to any other application. It is good to use this option i ... Jeffrey Lakes Gift Cards with AmeliaClosed   Amelia   Updated March 17, 2023 at 1:16pm   2 Most recent comment from Aleksandar Vuković:Hello Jeffrey.Thank you for reaching out to us.Amelia has only coupons that can be used as gift cards.There's no way to sell them, so you can only provide them to the customers in some way (via ... Jessica Retrieve inputs for custom codeClosed   Amelia   Updated March 17, 2023 at 1:00pm   2 Most recent comment from Uroš Jovanović:Hello Jessica,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Rodrigo Contreras staging environmentClosed   Amelia   Updated March 17, 2023 at 12:58pm   2 Most recent comment from Uroš Jovanović:Hello Rodrigo,Thank you for reaching out to us.Amelia works well in multisite environment. If your subsites are subdomains from the main domain, then you can use Basic (1 domain) license.If each subsi ... Thomas Strobl Appointments requiring approval should also require approval when changed by customerClosed   Amelia   Updated March 17, 2023 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello Thomas.I have forwarded this to our developers, so they can think about implementing this logic.I can't say when (or if) it will be modified, but I did forward it to them, and our managem ... Thiago Carvalho Customize Employee PortalClosed   Amelia   Updated March 17, 2023 at 12:23pm   2 Most recent comment from Aleksandar Vuković:Hello Thiago.Both panels (employee and customer panel) are a part of the Customize 1.0 section, so if you change the colors (and apply global colors) in there:The color of the panel will also change ... Pilpay Amelia ConfigurationClosed   Amelia   Updated March 17, 2023 at 11:36am   3 Most recent comment from Uroš Jovanović:Hello Pilpay,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Barbara Thieme Woo commerce connectionClosed   Amelia   Updated March 17, 2023 at 9:33am   2 Most recent comment from Aleksandar Vuković:Hello Barbara.You would need to create new rules in Amelia Settings/Payments/WooCommerce, so when something happens in Amelia, it does something to the order in WooCommerce (and vice versa).Please che ... justin SPECIFIC AddressesClosed   Amelia   Updated March 17, 2023 at 9:28am   2 Most recent comment from Aleksandar Vuković:Hello Justin.Thank you for reaching out to us.You can add all these locations in Amelia/Locations section and then assign them to your employees.Each employee needs to be assigned to a default locatio ... Felipe Pereira Unable to connect to Google from Employee PanelClosed   Amelia   Updated March 16, 2023 at 8:03pm   5 Most recent comment from Aleksandar Vuković:Hey Vitor.Thank you for letting me know!Would you mind letting me know what Yoast's support responds?