We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

PeriPeriCreative changes on a booking email notificationClosed   Amelia   Updated March 15, 2023 at 11:01am   6 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.Please let me know if you have any other questions. Armand Configuration / Setting / SupportClosed   Amelia   Updated March 15, 2023 at 8:45am   2 Most recent comment from Aleksandar Vuković:Hello Armand.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3299356 For future reference, please don't open ... David Farré Reservations cannot be madeClosed   Amelia   Updated March 14, 2023 at 10:49pm   9 Most recent comment from Uroš Jovanović:Hello,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Laurent Migriation of WP AmeliaClosed   Amelia   Updated March 14, 2023 at 9:40pm   2 Most recent comment from Aleksandar Vuković:Hello Laurent. I'm afraid there's no way to do this easily. Once you access your database, from where Amelia needs to be moved, you'll see a list of tables that start with "wp_amelia" ... Miguel Payment Fee/ComissionClosed   Amelia   Updated March 14, 2023 at 7:09pm   2 Most recent comment from Aleksandar Vuković:Hello Miguel.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.We will be adding taxes in the future, so you'd be able to configure something like this, ... Tracey BDCBC-C6C72-FABB7-4D043-FFBA1Closed   Amelia   Updated March 14, 2023 at 3:45pm   2 Most recent comment from Uroš Jovanović:Hello Tracey,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inheri ... Nicola Gaastra ErrorsClosed   Amelia   Updated March 14, 2023 at 3:24pm   4 Most recent comment from Uroš Jovanović:Hello Nicola,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Fox Scarlett Custom fields for Events CREATION??Closed   Amelia   Updated March 14, 2023 at 2:46pm   4 Most recent comment from Uroš Jovanović:Hello Fox,Thank you for clearing that up.For that purpose, you could add the description of the event to the description field:Please let me know if that worked for you.Looking forward to your reply. Raphael Schleuning Step by Step form doesnt display correct colorClosed   Amelia   Updated March 14, 2023 at 2:40pm   2 Most recent comment from Uroš Jovanović:Hello Raphael,Thank you for reaching out to us.Can you please try the following CSS and let me know if it works or not: .am-fs-sb__step-heading{    color: white !important;}Looking forward to your r ... Daniel Dowling Time select on half hourClosed   Amelia   Updated March 14, 2023 at 2:37pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.Does this happen when you edit the appointment or when you create a new appointment?Looking forward to your reply. Steve eventsClosed   Amelia   Updated March 14, 2023 at 2:33pm   2 Most recent comment from Aleksandar Vuković:Hello Steve.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.We are currently working on redesigning the Events feature, and once all front-end forms are re ... Raphael Schleuning Add Online-AvailabilityClosed   Amelia   Updated March 14, 2023 at 2:22pm   2 Most recent comment from Uroš Jovanović:Hello Raphael,Thank you for reaching out to us.You can connect the employee to multiple locations on the work hours' tab of the employee settings.At the moment, there is no option to apply a disc ... Lorraine Issues with Amelia pluginClosed   Amelia   Updated March 14, 2023 at 1:44pm   4 Most recent comment from Uroš Jovanović:Hello Lorraine,I have responded to the other ticket that you created in regards to the refund of the license. Mike Harris Add Zoom details to ical filesClosed   Amelia   Updated March 14, 2023 at 1:35pm   2 Most recent comment from Uroš Jovanović:Hello Mike,Thank you for reaching out to us.At the moment, you can add the URL through the database, but please note that it will come up as HTML: So, it's a bit ugly, but at least it works. To d ... Eoin Resource / overbooking issue when day off is setClosed   Amelia   Updated March 14, 2023 at 12:41pm   2 Most recent comment from Uroš Jovanović:Hello Eoin,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ...