We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Danny Assigning additional roles to new Amelia CusomerClosed   Amelia   Updated March 16, 2023 at 10:59am   4 Most recent comment from Uroš Jovanović:Hello Danny,Thank you for reaching out to us and for sharing this with us.I will have this forwarded to our developers and this is a public ticket, thus the other users can also see this solution.Ple ... Sheriean Stripe Payment Won't ProcessClosed   Amelia   Updated March 16, 2023 at 10:57am   6 Most recent comment from Uroš Jovanović:Hello Sheriean,I have passed this issue on to our developers and will provide you with an update on this as soon as possible.Thank you for your patience. Marcello Custom fields for eventsClosed   Amelia   Updated March 16, 2023 at 10:52am   4 Most recent comment from Uroš Jovanović:Hello Marcello,I was unable to log into the credentials you provide me with. Can you please provide me with the updated credentials and I will provide you with an update on this?Looking forward to y ... Rodrigo Setting employee work hoursClosed   Amelia   Updated March 16, 2023 at 10:05am   4 Most recent comment from Uroš Jovanović:Hello Rodrigo,Thank you for that suggestion as well, I will have this passed to our developers and hope that it will be implemented in the future.Please let me know if you have any other questions. G W Get This Message "Sorry, there was an error processing your payment. Please try again later."Closed   Amelia   Updated March 16, 2023 at 9:25am   4 Most recent comment from Uroš Jovanović:Hello Greg,Please check the following article on how to do that.Let me know if you have any other questions. Jamila NotificationsClosed   Amelia   Updated March 16, 2023 at 9:11am   4 Most recent comment from Uroš Jovanović:Hello Jamila,Glad to be able to assist you.Please let me know if you have any other questions. Sebastian Automatically create Amelia Customer user not workingClosed   Amelia   Updated March 15, 2023 at 8:27pm   15 Most recent comment from Aleksandar Vuković:Hey Sebastian.Turns out this will be included in our next update. I know there's one scheduled for next week, but it's a minor update with some fixes, so I hope it will be included in that ... Jason Sutherland customizing the phrase "people"Closed   Amelia   Updated March 15, 2023 at 1:46pm   2 Most recent comment from Uroš Jovanović:Hello Jason, Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. I ... Philipp Multiple special days with different time slots on same day were not shown in service listClosed   Amelia   Updated March 15, 2023 at 1:22pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Philipp, glad I could be of assistance!Let me know if there's anything else I can do to help. divilogy TranslationClosed   Amelia   Updated March 15, 2023 at 1:18pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If you ... FERNANDO CANTÚ ROCHA Zona HorariaClosed   Amelia   Updated March 15, 2023 at 1:13pm   2 Most recent comment from Aleksandar Vuković:Hello Fernando.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apolog ... G W "Sorry, there was an error processing your payment. Please try again later." messageClosed   Amelia   Updated March 15, 2023 at 1:12pm   2 Most recent comment from Aleksandar Vuković:Hi there.We can't test this since you're using the Live credentials, but when you're performing the test, can you please open the console in your browser (hitting F12 on your keyboard) ... CAROL FIGUERAS SubscripciónClosed   Amelia   Updated March 15, 2023 at 12:41pm   2 Most recent comment from Aleksandar Vuković:Hello Carol.I can see that the subscription has already been renewed.But that's not an issue, since the upgrade pro-rates the charge, so you won't be paying more. If you access our store y ... Omar Andres Guerrero General QuestionsClosed   Amelia   Updated March 15, 2023 at 12:16pm   2 Most recent comment from Aleksandar Vuković:Hello Omar.The owner of this license (Armand Perez) already reached out to us with the same questions.The original ticket received a response, so this ticket will be closed.Please refer from opening d ... Duncan Harding Ameilia, not showing up on websiteClosed   Amelia   Updated March 15, 2023 at 12:11pm   2 Most recent comment from Aleksandar Vuković:Hello Duncan.Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his ...