As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Dieter Erni put a injection script to the Form FieldClosed   Amelia   Updated March 31, 2023 at 8:50am   7 Most recent comment from Marko Davidović:Hello Dieter, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Ilias Grigoriadis Demo DataClosed   Amelia   Updated March 31, 2023 at 8:22am   2 Most recent comment from Marko Davidović:Hello Ilias, Thank you for reaching out to us.Unfortunately, we do not have such data. But you can show them our demos front end and back end and you can see and present the data from thereYou can fin ... Silvia Ardila Amelia NotificationClosed   Amelia   Updated March 31, 2023 at 8:18am   2 Most recent comment from Marko Davidović:Hello Silvia, Thank you for reaching out to us. For this, it would be best to contact your hosting provider since cron/scheduled notifications are set on your server. Cron is not Amelia's feature ... Rodolfo Diniz Definir permissões de usuáriosClosed   Amelia   Updated March 31, 2023 at 7:47am   2 Most recent comment from Marko Davidović:Hello Rodolfo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is no way to know who booked what at this time.I'll kindly ask you to add i ... netwerk skip step #informationClosed   Amelia   Updated March 31, 2023 at 7:19am   2 Most recent comment from Marko Davidović:Hello Zsolt, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is how Amelia is designed and these steps can not be skipped. I'll kindly ask ... Martin How can customers cancel an event participation?Closed   Amelia   Updated March 31, 2023 at 7:16am   2 Most recent comment from Marko Davidović:Hello Martin, Thank you for reaching out to us.Customers can cancel the appointments and event via customer panel. You can read more about customer panel on this link https://wpamelia.com/front-end-c ... netwerk WC integration without priceClosed   Amelia   Updated March 31, 2023 at 7:14am   2 Most recent comment from Marko Davidović:Hello netwerk, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the b ... Alexander Cancel ticket by manager, how?Closed   Amelia   Updated March 31, 2023 at 4:29am   6 Most recent comment from Marko Davidović:Hello Alexander, We are glad that we were able to help you. This is by design it is not a bug, it is pretty straightforward green is approved, and red is canceled. But in any case, we are counting th ... Thiago Carvalho Notification Reminders not arrivingClosed   Amelia   Updated March 30, 2023 at 4:59pm   2 Most recent comment from Uroš Jovanović:Hello Thiago,Thank you for reaching out to us.WP Crontrol plugin is the best option for creating cron jobs. You can find more info about it, and detailed instructions on how to set it up in our FAQ ... Thiago Carvalho Calendar showing wrong timesClosed   Amelia   Updated March 30, 2023 at 4:46pm   6 Most recent comment from Uroš Jovanović:Hello Thiago,Glad to hear that issue has been resolved.Please let me know if you have any other questions. Mark Ng Payment Issue?Closed   Amelia   Updated March 30, 2023 at 2:11pm   2 Most recent comment from Uroš Jovanović:Hello Mark,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... eat and walk Multiple bookings for same serviceClosed   Amelia   Updated March 30, 2023 at 1:17pm   2 Most recent comment from Marko Davidović:Hello,  Thank you for purchasing Amelia, and for reaching out to us.  When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appointment ... Chirantan Change appointment layout for employeesClosed   Amelia   Updated March 30, 2023 at 12:58pm   6 Most recent comment from Marko Davidović:Hello Chirantan,We are glad if we were bale to help you in any way. As for other suggestions, we cannot promise anything at this time, but we hope that they will be implemented also.If you have any mo ... Tobias Müller Custom Notifications for AppointmentsClosed   Amelia   Updated March 30, 2023 at 11:42am   11 Most recent comment from Uroš Jovanović:Hello Tobias,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Muzamil Iftikhar Update IssueClosed   Amelia   Updated March 30, 2023 at 11:40am   15 Most recent comment from Aleksandar Vuković:Hello again Shantanu.Thank you very much for letting me know that the issue has been resolved.Please feel free to reach out to us if you have any further questions or concerns!