We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

laura hours formatClosed   Amelia   Updated March 14, 2023 at 10:32am   2 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for reaching out to us.Just change the time format on the WordPress General Settings and it will be applied in Amelia as well. Please take a look at our documentation page to rea ... Les Nonottes Amelia payment optionClosed   Amelia   Updated March 14, 2023 at 10:08am   4 Most recent comment from Uroš Jovanović:Hello Les,Yes, that is right, you can read more about the WooCommerce integration at the following link.Please let me know if you have any other questions. Tim Schneider Block MailsClosed   Amelia   Updated March 14, 2023 at 9:44am   4 Most recent comment from Uroš Jovanović:Hello Tim,I appreciate your patience.1. We are constantly working on improvising our product and we really appreciate the feedback from our users. I will have this suggestion passed on to our develo ... Paola How make fast Amelia in my webpageClosed   Amelia   Updated March 13, 2023 at 11:49pm   2 Most recent comment from Uroš Jovanović:Hello Paola,Thank you for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. Other than A ... Massimo Codici per webhhokClosed   Amelia   Updated March 13, 2023 at 8:21pm   17 Most recent comment from Aleksandar Vuković:You're welcome, Massimo.Please feel free to reach out to us if you have any further questions or concerns! Brian Bell Amelia Manager role - Access to Employees appointmentsClosed   Amelia   Updated March 13, 2023 at 5:47pm   3 Most recent comment from Uroš Jovanović:Hello Brian,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Andreas Melcher Book packages for customers as admin with woocomerce integration and billingClosed   Amelia   Updated March 13, 2023 at 4:44pm   2 Most recent comment from Uroš Jovanović:Hello Andreas,Thank you for reaching out to us and for your patience.At the moment, there is no option to do this as the bookings made in the back-end are treated as an on-site payment and will not b ... Tim Needham Daylight savingClosed   Amelia   Updated March 13, 2023 at 4:36pm   2 Most recent comment from Uroš Jovanović:Hello Tim,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits t ... Jerica How to ...questionsClosed   Amelia   Updated March 13, 2023 at 1:13pm   2 Most recent comment from Uroš Jovanović:Hello Jerica,Thank you for reaching out to us.1. At the moment, the customer can only enter their birthday on the customer panel.2. Words can be changed using POEDIT or Loco Translate for exampl ... Ryan Appointment Scheduling and Time Issues (Daylight Savings)Closed   Amelia   Updated March 13, 2023 at 1:12pm   2 Most recent comment from Uroš Jovanović:Hello Ryan,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits ... stine events - hide capacityClosed   Amelia   Updated March 13, 2023 at 1:00pm   2 Most recent comment from Uroš Jovanović:Hello Stine,Thank you for reaching out to us.Can you please let me know which event booking form you are using on the front-end?Looking forward to your reply. Prateek Biyani Change timezone of customerClosed   Amelia   Updated March 13, 2023 at 12:48pm   2 Most recent comment from Uroš Jovanović:Hello Prateek,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inher ... Patrick Guillaume Appointment custumizationClosed   Amelia   Updated March 13, 2023 at 11:28am   18 Most recent comment from Uroš Jovanović:Hello Patrick,Glad to hear that.Please let me know if you have any other questions. laura MailchimpClosed   Amelia   Updated March 13, 2023 at 10:50am   4 Most recent comment from Aleksandar Vuković:Hello Laura.Mailchimp integration doesn't exist in Amelia. It can only be used as a webhook, as Marko implied in his response.You can add the customers to a mailing list in Mailchimp and email th ... Max Prügner Date RangeClosed   Amelia   Updated March 13, 2023 at 10:00am   2 Most recent comment from Aleksandar Vuković:Hello Max.With the default options of Amelia, this is not possible, but here is a workaround script that should work for the New Form 2.0. You can edit what it says in the brackets ( 'Book This& ...