We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Subers Booking Times for AdminClosed   Amelia   Updated March 22, 2023 at 6:03am   2 Most recent comment from Marko Davidović:Hello David, Thank you for reaching out to us.Unfortunately, you need to turn off this option in order to achieve that and then you need to enable it again. This is how Amelia works at this time.I ... Les Nonottes Event creationClosed   Amelia   Updated March 21, 2023 at 4:30pm   8 Most recent comment from Uroš Jovanović:Hello Les,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Christian Payment from Customer PanelClosed   Amelia   Updated March 21, 2023 at 3:48pm   15 Most recent comment from Uroš Jovanović:Hello Christian, Thank you for providing me with the credentials. I have passed this issue to our developers and hope that the issue will be resolved soon, thank you for your patience, at the moment, ... Philipp Herrmann display problemsClosed   Amelia   Updated March 21, 2023 at 12:37pm   3 Most recent comment from Philipp Herrmann:Hello Marko,the problem seems to occur in combination with Divi. Divi is not a rare theme, won't there be a solution in the near future? Marcin Recurring appoitmentsClosed   Amelia   Updated March 21, 2023 at 12:34pm   2 Most recent comment from Uroš Jovanović:Hello Marcin,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Geert Leysen multiple slots for appointment?Closed   Amelia   Updated March 21, 2023 at 11:56am   10 Most recent comment from Aleksandar Vuković:You're welcome, Geert, glad I could help.Please feel free to reach out to us if you have any further questions or concerns! Catie wrong display of fontClosed   Amelia   Updated March 21, 2023 at 11:51am   4 Most recent comment from Uroš Jovanović:Hello Catie,Thank you for your patience.Can you please provide me with the FTP access and I will assist you with this?Looking forward to your reply. Athensmusic PackagesClosed   Amelia   Updated March 21, 2023 at 11:28am   4 Most recent comment from Uroš Jovanović:Hello,Thank you for that.Please let me know if you have any other questions. Ellie Doyle color settingsClosed   Amelia   Updated March 21, 2023 at 11:28am   8 Most recent comment from Aleksandar Vuković:Hi again Ellie.I checked the page, and I can see the [ameliacatalogbooking] shortcode there. When I check the services, I'm able to add up to 11 people:Adult Party:Kids Birthday Party:PYOP Drop ... Jonas Höglund Disabling Amelia code on certain pagesClosed   Amelia   Updated March 21, 2023 at 11:26am   2 Most recent comment from Uroš Jovanović:Hello Jonas,Thank you for reaching out to us.There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable Amelia from certai ... Adam Building my own feature/enhancement via the APIClosed   Amelia   Updated March 21, 2023 at 11:15am   2 Most recent comment from Uroš Jovanović:Hello Adam,Thank you for reaching out to us.At the moment, this is not possible with API, but I will have this passed to our developers to implement it in the future.In the meantime, please let me k ... Vincent Rammelt 1 services 2 employees?Closed   Amelia   Updated March 21, 2023 at 11:12am   5 Most recent comment from Aleksandar Vuković:Hello Vincent.We do have it planned for the future, but it's not in our backlog yet.I can't say when it will be added to Amelia, but I don't believe it will be before Q3, 2023. Abigail Semple Skipper Event time issuesClosed   Amelia   Updated March 21, 2023 at 10:55am   6 Most recent comment from Uroš Jovanović:Hello Abigail,Thank you for reaching back out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it ... Jessica Show Appointment ID in appointments screenClosed   Amelia   Updated March 21, 2023 at 9:33am   4 Most recent comment from Marko Davidović:Hello Jessica,Unfortunately, currently, this feature is not built-in in Amelia. This is not possible at this time.I'll kindly ask you to add it as a feature suggestion on this link https://featur ... Jerica How to ...questionsClosed   Amelia   Updated March 21, 2023 at 8:27am   5 Most recent comment from Marko Davidović:Hello again Jerica,Yes, that is correct there is only one notification for package purchased, but the title of the package will change based on the package that is purchased.If you would like to see s ...