We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

AMINE Appointment are not showing in the calendarClosed   Amelia   Updated February 18, 2025 at 2:32pm   5 Most recent comment from Uroš Jovanović:Hello Amine, Please test it out now and let me know if it works or not. Looking forward to your reply. Hichem El Mohri Booking two services and buffer timeClosed   Amelia   Updated February 20, 2025 at 12:36pm   5 Most recent comment from Stefan Petrov:Hi Hichem, Sorry for the delayed response—it took some time to investigate. Unfortunately, there is no workaround for this use case. Amelia will always apply the buffer time after the service select ... Romain Rayez Congrats IconClosed   Amelia   Updated February 18, 2025 at 2:25pm   6 Most recent comment from Uroš Jovanović:Hello Romain, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versi ... Martin Request for Improved Filtering & Customization for EventsClosed   Amelia   Updated February 18, 2025 at 1:18pm   2 Most recent comment from Stefan Petrov:Hi Martin, All suggestions and improvements can be entered here. We are aware that some features are not perfect and that some customers might not find them suitable for their needs, but as you may al ... Lucas Berthou email sending notificationsClosed   Amelia   Updated February 18, 2025 at 12:50pm   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, we are unable to fully understand your document as we do not speak French. While we can translate the ticket itself, translating a PDF document is not possible. However, we ... Brett Bijlaard Amelia employees bookingClosed   Amelia   Updated February 18, 2025 at 12:45pm   2 Most recent comment from Uroš Jovanović:  Hello Brett, Thank you for sharing the details. Currently, in Amelia, each employee can only be assigned to one appointment at a time, which means the setup you’re aiming for (with ... Sayaka Amelia Events 403 Error When Saving Events in AmeliaClosed   Amelia   Updated February 18, 2025 at 12:27pm   2 Most recent comment from Uroš Jovanović:Hello Sayaka, Thank you for reaching out to us. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occu ... Colin Finance Status not updatingClosed   Amelia   Updated February 18, 2025 at 12:16pm   2 Most recent comment from Uroš Jovanović:Hello Colin, To better understand the issue, could you please provide a screen recording showing the problem in the Finance section and how it appears in Stripe? Additionally, if possible, granting te ... Eduard Coupons don't for work EventsClosed   Amelia   Updated February 18, 2025 at 11:36am   2 Most recent comment from Uroš Jovanović:Hello Eduard, Thank you for reaching out. To help diagnose this issue, could you please provide me with the error from the console when you try to apply the discount coupon? This will give us more ins ... Lara McDermott Payments in Amelia Plugin WordpressClosed   Amelia   Updated February 18, 2025 at 11:32am   2 Most recent comment from Uroš Jovanović:Hello Lara, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Marc Agraz como recibir el enlace de pago en el correo del empleadoClosed   Amelia   Updated February 18, 2025 at 11:29am   2 Most recent comment from Uroš Jovanović:  Hola Marc, Actualmente, no existe una opción para generar el enlace de pago utilizando el placeholder %payment_link_woocommerce% en el correo de los empleados sin enviárselo direct ... Valentin BAUDRY My appointments confirmed in the back office appear as free for usersClosed   Amelia   Updated February 18, 2025 at 11:26am   8 Most recent comment from Uroš Jovanović:Hello Valentin, Thank you for the update on this. This is possible because the maximum capacity of this service is 4. Please let me know if you have any other questions. Brody Can I hold credit card information for a service without chargingClosed   Amelia   Updated February 18, 2025 at 11:26am   2 Most recent comment from Stefan Petrov:Hi Brody, Thanks for reaching out to us. Unfortunately, there is currently no option to schedule automatic payments. There are two available options: Payments can be processed immediately after bookin ... Francisco Latapiat Notification problemsClosed   Amelia   Updated February 18, 2025 at 11:21am   2 Most recent comment from Stefan Petrov:Hi Francisco, Thanks for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Jasper Kruiswijk Deposit and approval flowClosed   Amelia   Updated February 18, 2025 at 11:20am   2 Most recent comment from Uroš Jovanović:  Hello Jasper, To resolve this issue, please follow these steps: Set the "Default appointment status" to Pending (which you've already done). Enable the "Payment link option" for ...