As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Juan 2 people booking same slot.Closed   Amelia   Updated March 3, 2025 at 6:21am   8 Most recent comment from Marko Davidović:Hello again, When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separat ... Hannibal Rodriguez No envía emailsClosed   Amelia   Updated March 3, 2025 at 6:20am   10 Most recent comment from Marko Davidović:Hello again, Unfortunately, you can not. They can only be removed manually. Amelia is deigned in such a way that al data appears and only admin can delete things from Amelia. They must appear but they ... Alexander Schadofske Open event from URL parameter / queryClosed   Amelia   Updated February 28, 2025 at 2:44pm   2 Most recent comment from Uroš Jovanović:Hello Alexander, Starting from Amelia 7.4.2, users can pre-select a list of entity IDs separated by commas, which will be automatically pre-filled on the form. The following list of URL parameters can ... Rafi Bug on the last stage of schedulingClosed   Amelia   Updated February 28, 2025 at 2:38pm   2 Most recent comment from Uroš Jovanović:Hello Rafi, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as th ... Nikita Payment IssuesClosed   Amelia   Updated February 28, 2025 at 2:38pm   2 Most recent comment from Uroš Jovanović:Hello Nikita,Thank you for reaching out to us. For that purpose, you will need to set up the WooCommerce/Amelia rules on the Amelia > Settings > Payments page. You can choose which appointment, event, ... Gurvinder Singh Booking Portal overall Width Increase and Word wrap issueClosed   Amelia   Updated February 28, 2025 at 1:27pm   4 Most recent comment from Stefan Petrov:Thanks for the confirmation. I will forward the information to management / developers, you can also suggest it as a feature on our feature suggestion page. Laurent Amélia-Events CalendarClosed   Amelia   Updated February 28, 2025 at 1:02pm   9 Most recent comment from Stefan Petrov:Hi Laurent, I'm sure it was a conflict with a plugin or perhaps a theme itself. However, it might be an issue with the mobile device browser or device. You could try to clear the mobile cookies / ... Fatima time zone validationClosed   Amelia   Updated February 28, 2025 at 12:12pm   4 Most recent comment from Marko Davidović:Hello again, Employees get the time and the time zone that is set in their employee modal you just make sure that you copy paste the placeholder %time_zone% from employee notifications section. If you ... Nina ross Transferring License to different domain without losing dataClosed   Amelia   Updated February 28, 2025 at 10:48am   4 Most recent comment from Stefan Petrov:Hi Nina, No, the data wont be deleted, unless you check the option that you want to delete the data. Otherwise, you will just change a domain and activate the same license on different site (domain).� ... Maxine amelia catalog templateClosed   Amelia   Updated February 28, 2025 at 10:46am   4 Most recent comment from Marko Davidović:Hello again, Customize section you can find on the backend and there you choose what booking form you want to customize like this Once you choose the form you can customize it and once you fisihed ju ... Temper Recurring appointments & notificationsClosed   Amelia   Updated February 28, 2025 at 10:29am   4 Most recent comment from Stefan Petrov:Hi Oliver, Apologies for the confusion, the most important is that we are on the same page. We are actually in process of re-writing the whole documentation, so we will make sure to include this part, ... Doug Walker Login doesn't workClosed   Amelia   Updated February 28, 2025 at 10:25am   7 Most recent comment from Stefan Petrov:Hi Doug, All new customers who booked an appointment (not registered previously) will have the WP user with the corresponding user role and they are automatically assigned if the option in User Role i ... Mareike Engel 2 confirmation emails for each bookingClosed   Amelia   Updated February 28, 2025 at 9:21am   15 Most recent comment from Stefan Petrov:Hi Mareike, Apologies, perhaps i havent explained properly. As per your screenshot, you are trying to book a place for event named "Prasenz 1 tag". As i mentioned, there are a lot of custom notificati ... Megan Berry Front End RegistrationClosed   Amelia   Updated February 28, 2025 at 8:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Your settings look correct and we have just tested this just in case and we can not replicate the issue. Please note that if you have 6 employees that ar ... Martin Request for API Support to Create Recurring Events at a Specific LocationClosed   Amelia   Updated February 28, 2025 at 7:47am   7 Most recent comment from Stefan Petrov:Hi Martin, That's correct. Unfortunately, when creating a recurring event, the events repeat based on the selected configuration. If set to weekly, Amelia will create an event that repeats on the ...