Hey everyone!

With the holiday season upon us, we want to share our upcoming working hours:

After that, we’ll return to our regular schedule and assist you as quickly as possible.

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.

Thanks a bunch for your understanding and support!

Warm regards and happy holidays!

TMS

Okay

Public Tickets

Janay Allen 2.0 booking code not displaying, only thre 1.0 code will displayClosed   Amelia   Updated October 30, 2024 at 1:02pm   2 Most recent comment from Uroš Jovanović:Hello Janay, Thank you for reaching out to us. Please check if you can see the booking form on page when you are logged in? If this is the case then this can be 1 of 3 issues 1. The reason why the fo ... Darwin Rodgers Appointments in customer panelClosed   Amelia   Updated October 30, 2024 at 12:58pm   2 Most recent comment from Uroš Jovanović:Hello Darwin, Glad to hear that the issue has been resolved. I will have this ticket closed now. Alyson Melhus Events not duplicatingClosed   Amelia   Updated October 30, 2024 at 12:11pm   2 Most recent comment from Stefan Petrov:Hi Alyson, Thanks for reaching out to us. I've sent a fix to your email address - [email protected] Please, install it and let me know if it works. No data will be lost, just need to make su ... Francesca Kendall Can no longer x out of service or categoryClosed   Amelia   Updated October 30, 2024 at 10:29am   4 Most recent comment from Stefan Petrov:Hello Francesca, That's understandable, but i'm not able to troubleshoot further without the proper investigation. Judging by the title of the ticket, the issue could be related to the confl ... Mark Cornell SureTriggers IntegrationClosed   Amelia   Updated October 30, 2024 at 9:23am   2 Most recent comment from Stefan Petrov:Hi Mark, Thanks for reaching out to us. Amelia doesn't have the integration with SureTriggers, but it can be integrated with our web hooks or WordPress hooks. Perhaps there were some changes on t ... Local for you Admin Booking lostClosed   Amelia   Updated October 30, 2024 at 8:14am   2 Most recent comment from Stefan Petrov:Hello Local for you, Thanks for reaching out to us. I doubt that the appointment is lost, especially if the confirmation emails are sent, I would say the issue is related to the fact that a WP user is ... Chris New Events or Duplicating Events Wont saveClosed   Amelia   Updated October 30, 2024 at 7:54am   4 Most recent comment from Stefan Petrov:Hello Alyson, I would kindly ask you to open a new ticket and we will provide assistance there. Our policy is to have one issue or question per ticket, so our customers and colleagues can find them mo ... Kinno Logout bugClosed   Amelia   Updated October 30, 2024 at 7:37am   8 Most recent comment from Marko Davidović:Hello again, Our dev team is working on all issues and bugs that can exist. So all of them will resolved as soon as it is possible. But some are more critical so they need to be resolved first but all ... Andrei Set automatic reply from WhatsApp notificationClosed   Amelia   Updated October 30, 2024 at 6:50am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Inpulsed-shockwave kliniek employee panelClosed   Amelia   Updated October 30, 2024 at 6:44am   9 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Darwin Rodgers Event CreationClosed   Amelia   Updated October 30, 2024 at 6:37am   6 Most recent comment from Marko Davidović:Hello again, Glad to hear that all is working now but the slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As fo ... Kharisma NotificationClosed   Amelia   Updated October 29, 2024 at 4:46pm   4 Most recent comment from Uroš Jovanović:Hello Kharisma, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Judith Custom field not showing on backendClosed   Amelia   Updated October 29, 2024 at 4:36pm   4 Most recent comment from Uroš Jovanović:Hi Judith, Thank you for clearing that up. Custom fields are connected to appointments, so you can find the submitted information on the Amelia > Appointments > Edit > Custom Fields page. Let me know ... Javier Alonso Details DateClosed   Amelia   Updated October 29, 2024 at 3:38pm   14 Most recent comment from Stefan Petrov:Hi Javier, Thanks for the feedback. I have to admit, that's great to hear! I will close this ticket but should you have any other questions or issues, feel free to reach out to us on a new ticket ... Francisco Latapiat Pre selected option formClosed   Amelia   Updated October 29, 2024 at 1:37pm   3 Most recent comment from Uroš Jovanović:Hello Francisco, Glad to hear that the issue has been resolved. I will have this ticket closed now.