We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Remi444 Timezone Issue – Incorrect and Non-Existent Time Slots AppearingClosed   Amelia   Updated February 19, 2025 at 12:11pm   20 Most recent comment from Stefan Petrov:Your admin stefanTMS st3fanTMS**123 https://test.studio65pilates.com/wp-login.php?redirect_to=https%3A%2F%2Ftest.studio65pilates.com%2Fwp-admin%2Fplugins.php&reauth=1 Andreas Witzany translationClosed   Amelia   Updated February 19, 2025 at 11:50am   5 Most recent comment from Stefan Petrov:Hi Andreas, There it is. Great to hear that, thanks for letting me know.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Alessandro google calendar integrationClosed   Amelia   Updated February 19, 2025 at 10:53am   2 Most recent comment from Stefan Petrov:Hi Alessandro, It seems that the account you're using doesn't have the necessary permissions. The Google App needs to be verified first, but this process is dependent on Google. It typically ... Tony What happens for Coupons value higher than service value?Closed   Amelia   Updated February 19, 2025 at 10:46am   6 Most recent comment from Stefan Petrov:Got it, but the issue is that the same coupon shouldn’t be valid for services with lower pricing, which was my point. It should only be assigned to services with a price higher than the coupon value ... Margaux Frey custom payment optionsClosed   Amelia   Updated February 19, 2025 at 10:44am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You have starter license so you do not have any online payment methods. As for any payment that does not exist as built in in Amelia we can nto say if yo ... Penny Jones Changing coloursClosed   Amelia   Updated February 19, 2025 at 10:36am   2 Most recent comment from Stefan Petrov:Hi Penny, Thanks for reaching out to us. Please note that this is a new booking form, so when customizing the options, be sure to select the correct one. In the Customize settings, you’ll find the B ... Federico Appolloni I Can't access to my product / admin areaClosed   Amelia   Updated February 19, 2025 at 10:26am   2 Most recent comment from Stefan Petrov:Hi Federico, The email is correct, we can see the purchase in our database. Here is what you can do. You can reset your password on the TMS store account. You will see the option on this page, once y ... Carla Di Matteo Integrazione di Amelia sulla piattaforma Get Your GuideClosed   Amelia   Updated February 19, 2025 at 10:23am   8 Most recent comment from Stefan Petrov:Ciao Carla, Mi scuso per la confusione—ho commesso un errore. Mi riferivo agli endpoint API, non ai webhooks. Anche se svolgono una funzione simile, il processo di integrazione è diverso. Come acce ... Andrea Pisana working hoursClosed   Amelia   Updated February 19, 2025 at 9:13am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check the employee work hours in employees edit employee work hours. The availability of the service is defined by employees' working hours, ... ben Subscription not being upgraded from starter to standardClosed   Amelia   Updated February 19, 2025 at 9:08am   3 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. You can download Amelia from this link https://we.tl/t-rKV7vGWdlD We are sending you a short instruction on how to update Amelia to the latest version ... Theresa Cashman Booking errorClosed   Amelia   Updated February 19, 2025 at 8:44am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This does not show us the error to be honest but if they are adding several product to a cart it is possible to allow multiple product in the cart with W ... Charlotte Email notification for a specific "tag"Closed   Amelia   Updated February 19, 2025 at 8:41am   2 Most recent comment from Stefan Petrov:Hi Charlotte, Unfortunatelly, there is no such option currently, however, you can create a new notification template and assign it to a specific event/s. This would basically do the same.  As you can ... Michelle Früh Reminder e-mails don't workClosed   Amelia   Updated February 19, 2025 at 8:01am   4 Most recent comment from Marko Davidović:Hello Michelle (and Martin and thank you for helping), Thank you for reaching out to us. We always advise our user that the best way to set up cron just to ask their hosting providers to set this up f ... Martin Request for Improved Visibility of Three-Dot Menu in Customer PanelClosed   Amelia   Updated February 19, 2025 at 7:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, the customization you are looking for is not currently possible in Amelia. In light of this, we encourage you to consider submitting this ... Jacob S Hiding Closed EventsClosed   Amelia   Updated February 19, 2025 at 6:37am   9 Most recent comment from Marko Davidović:Hello again, It is possible that the same suggestion appears in multiple places, as is the case with many feature requests. However, we have a dedicated team that monitors these requests. If you have ...