As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Valerie EventsClosed   Amelia   Updated July 26, 2023 at 1:57pm   4 Most recent comment from Stefan Petrov:You are very welcome, Valerie.I'm glad that i was able to help.If you have any other questions, feel free to ask. Elsa Govaarts Customization looks differentClosed   Amelia   Updated July 26, 2023 at 1:53pm   2 Most recent comment from Stefan Petrov:Hello Elsa,thanks for reaching out to us.The link you've provided is leading to a guide for Booking Form 1.0, but the Booking Form you are trying to customize is Step by Step Booking Form 2.0Step ... Oliver multiple days off (holiday)Closed   Amelia   Updated July 26, 2023 at 12:18pm   4 Most recent comment from Marko Davidović:Hello Oliver, You are most welcome, and we are glad that we were able to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, plea ... Marco Show service first then packagesClosed   Amelia   Updated July 26, 2023 at 11:14am   2 Most recent comment from Marko Davidović:Hello Marco, Thank you for reaching out to us.Unfortunately, no this is how Amelia is designed but your customers can change services or packages hereOr you can try to show 2 separate forms just for s ... Enes changing the workin timesClosed   Amelia   Updated July 26, 2023 at 10:24am   2 Most recent comment from Stefan Petrov:Hello Enes,thanks for reaching out to us.Please, check the General settings - Default Time Slot Step. According to your screenshot, it seems like it is set to 8 hours. This is affecting the Employee W ... Astrid Kuenne Some views show everyday calendar when they are weekly eventsClosed   Amelia   Updated July 26, 2023 at 9:00am   2 Most recent comment from Marko Davidović:Hello again Astrid, Thank you for reaching out to us.My apologies but we do not quite get what are you asking us.You have sent us screenshots of services and packages and form events.We will try to he ... Léa Di Lorenzo appointment cancellationClosed   Amelia   Updated July 26, 2023 at 8:22am   2 Most recent comment from Marko Davidović:Hello Léa, Thank you for reaching out to us.The refunds are not done automatically you need to click on that appointeth and then click on a refund button and then they will receive the amount that th ... Simmeon Refund RequestClosed   Amelia   Updated July 26, 2023 at 8:11am   3 Most recent comment from Aleksandar Vuković:Hello Simmeon.Thank you for reaching out to us.After you submit a refund request, you will not receive any confirmation emails, but you will see that the "Request Refund" button is grayed out: That m ... Egor Amelia AppointmentsClosed   Amelia   Updated July 26, 2023 at 7:23am   5 Most recent comment from Marko Davidović:Hello again Egor,I can see that this is a duplicate ticket, and we already covered this topic in another ticket:https://tmsplugins.ticksy.com/ticket/3421762/For future reference, please don't op ... Tom Schuller Auto-Redirect after Booking with New FormClosed   Amelia   Updated July 26, 2023 at 6:39am   5 Most recent comment from Stefan Petrov:You are welcome, Tom.If you have any other questions, I would like to help. Spyridon Kapravelos Calender view + print versionClosed   Amelia   Updated July 25, 2023 at 1:49pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Spyridon.Please feel free to reach out to us if you have any further questions or concerns! William Customers not able to connect wordpress usersClosed   Amelia   Updated July 25, 2023 at 1:49pm   3 Most recent comment from Aleksandar Vuković:Hello William.Thank you for reaching out to us.A Customer in Amelia can only be linked with existing WordPress users that have the "Amelia Customer" user role. So, if you want an existing user to be l ... Thierry Unable to display backend pagesClosed   Amelia   Updated July 25, 2023 at 1:46pm   4 Most recent comment from Aleksandar Vuković:Thank you for letting us know, Thierry.Can you please let Egor know what exactly you needed to change on your server, so he can attempt the same?Thank you in advance! Bart Event Widget OptionsClosed   Amelia   Updated July 25, 2023 at 1:45pm   7 Most recent comment from Aleksandar Vuković:Thank you very much, Samuel!Bart, I hope this works for you as well! Kahlil Nagi Next Day Reminder for Pending appointmentsClosed   Amelia   Updated July 25, 2023 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello Kahlil.Appointment reminders go out only for confirmed (Approved) appointments.At the moment, there's no way to enable this for pending appointments.