As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

richo How do I know if people who have registered have used a coupon?Closed   Amelia   Updated July 28, 2023 at 9:24am   2 Most recent comment from Stefan Petrov:Hello richo,thanks for reaching out to us.When you click on edit for a specific appointment, you can only see a discount amount.There is no separate feature in Amelia where you can check what coupon h ... Loquet shortcode ameliastepbookingClosed   Amelia   Updated July 28, 2023 at 8:52am   2 Most recent comment from Marko Davidović:Hello Loquet, Thank you for reaching out to us.Can you please check if you can see the booking form on the front when you are logged in to a site?Looking forward to your reply.  Chloe Robinson SMS numberClosed   Amelia   Updated July 28, 2023 at 8:32am   2 Most recent comment from Stefan Petrov:Hello Chloe,thanks for reaching out to us.The Amelia SMS is being provided by Twilio, an American SMS provider. All the SMS messages from Amelia are being sent from the same number,   (+1 510 822 81 ... Lainey plugin helpClosed   Amelia   Updated July 28, 2023 at 7:14am   2 Most recent comment from Marko Davidović:Hello Lainey, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... Mandy Oldfield Appointments not weeklyClosed   Amelia   Updated July 27, 2023 at 12:39pm   2 Most recent comment from Stefan Petrov:Hello Mandy,thanks for reaching out to us.You can do this with the Special Days option. You can define every 2nd Thursday of each month for Employee 1, and every 4th Thursday for Employee 2.For exampl ... Angelo Filter on partially paidClosed   Amelia   Updated July 27, 2023 at 12:38pm   5 Most recent comment from Marko Davidović:Hello again Angelo, You are most welcome, and we are glad if we were able to help you. It is not a bad suggestion but this suggestion is not so sought after by other customers but I'll kindly ... Patrick Reyes price viewClosed   Amelia   Updated July 27, 2023 at 12:33pm   2 Most recent comment from Marko Davidović:Hello Patrick, Thank you for reaching out to us.You can show prices in Amelia and it will look like thisThis is how Amelia is designed and this is how Amelia looks.Hope this helps.If you have any more ... Oliver add attachment in notifitcationClosed   Amelia   Updated July 27, 2023 at 11:58am   2 Most recent comment from Stefan Petrov:Hello Oliver,thanks for reaching out to us.If that PDF file is always going to be the same (not edited later), you could upload that pdf online and then attach that link to the email template with the ... Oliver add link in custom fieldClosed   Amelia   Updated July 27, 2023 at 11:42am   2 Most recent comment from Stefan Petrov:Hello Oliver,thanks for reaching out to us.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms & C ... Franziska Prevent Customer from changing appointmentClosed   Amelia   Updated July 27, 2023 at 7:29am   10 Most recent comment from Stefan Petrov:Hello Franziska,Yes, that's noted. What I can do is collect all the information regarding this workaround and transfer it to developers. We already have a list of things that needs to be done, bu ... DIDIER LOPES payment MollieClosed   Amelia   Updated July 27, 2023 at 6:50am   2 Most recent comment from Marko Davidović:Hello DIDIER, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.  Simon Whyatt Appointment configuration settingsClosed   Amelia   Updated July 27, 2023 at 6:40am   5 Most recent comment from Marko Davidović:Hello Simon, Thank you for reaching out to us. When you have several questions or issues please open a new ticket, and we will help you there.  In that way, issues and questions which are related to ... Navisha Amelia - Selecting Multiple Time SlotsClosed   Amelia   Updated July 27, 2023 at 5:24am   2 Most recent comment from Marko Davidović:Hello Navisha, Thank you for reaching out to us.Not as such we do not have that option and soon we plan to implement a cart option. For now you can use packages of services and in that way, customers ... David Farré Avoid tab display in the customer's profileClosed   Amelia   Updated July 26, 2023 at 8:58pm   7 Most recent comment from Aleksandar Vuković:My pleasure, David.Please feel free to reach out to us if you have any further questions or concerns! Elizabeth Can a user be both an Amelia Employee and an Amelia Customer??Closed   Amelia   Updated July 26, 2023 at 8:58pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Elizabeth.Please feel free to reach out to us if you have any further questions or concerns!