As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

netwerk APIClosed   Amelia   Updated August 2, 2023 at 8:38am   8 Most recent comment from Marko Davidović:Hello again Zsolt,If you want those time slots to show in service length for example like thisYou just need to enable the option in general settings calledUse service duration for booking a time slot� ... Yacob Sonnino I can no longer put the amelia form in this wayClosed   Amelia   Updated August 1, 2023 at 6:59am   4 Most recent comment from Marko Davidović:Hello Yacob,This is possible when you only offer on e service on one location with one employee. Only in that case the calendar will open immediately like that.You can use our shortcode to achieve thi ... Cagdas Kardas Notification mails do not workClosed   Amelia   Updated August 1, 2023 at 6:57am   52 Most recent comment from Aleksandar Vuković:Hey Cagdas.Sorry for the delay.They've optimized the plugin and they will include this optimization in our upcoming update. They sent me the fixed 6.4 version, so please download it from here: h ... Kevin Richter All day events in Google calendar not blocked in booking formClosed   Amelia   Updated July 31, 2023 at 11:03am   2 Most recent comment from Marko Davidović:Hello Kevin, Thank you for reaching out to us.You can do that easily you just need to check for 3 things if you completed the Google or Outlook inegration 1. You have option Remove Google Calendar B ... Kazuki name orderClosed   Amelia   Updated July 31, 2023 at 10:54am   2 Most recent comment from Marko Davidović:Hello Kazuki, Thank you for reaching out to us.Yes, of course. You can do that easily in customize section like thisJust change the label and that is it.This should help. Please try this and let us kn ... BLANCA ARNABAR No coinciden horarios entre calendarios back-end y front-endClosed   Amelia   Updated July 31, 2023 at 6:26am   2 Most recent comment from Marko Davidović:Hello BLANCA, Thank you for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end o ... Jonas Höglund Defaúlt country for telephone numberClosed   Amelia   Updated July 31, 2023 at 6:16am   2 Most recent comment from Marko Davidović:Hello Jonas, Thank you for reaching out to us.In general settings, you can set the default county code like thisHope this helps.If you have any more questions please open a new separate ticket for eac ... Jamie Coupon codes not workingClosed   Amelia   Updated July 28, 2023 at 1:51pm   18 Most recent comment from Aleksandar Vuković:Hi again Jamie.That's up to you to decide. If you want to allow your customers to log into WordPress (in the back-end), you can enable this. It was used a lot before we created the Customer Panel ... Aidan Wrong employee being emailed for service notificationsClosed   Amelia   Updated July 28, 2023 at 11:57am   4 Most recent comment from Aleksandar Vuković:Thank you Aidan.This tends to happen when a user logs into the panel as an admin.I can see that [email protected] is registered as both the Administrator and an employee in Amelia.Can you ... Perelgut Roy backend pages not loadingClosed   Amelia   Updated July 28, 2023 at 10:44am   7 Most recent comment from Aleksandar Vuković:Hi Roy.Thank you for letting me know you were able to resolve the issue with the back-end.As for JS, we're using LiteSpeed cache which purges cached JS and CSS files regularly (I configured it t ... roberto email and sms logsClosed   Amelia   Updated July 28, 2023 at 10:23am   2 Most recent comment from Stefan Petrov:Hello Roberto,thanks for reaching out to us.Regarding the Queued status: The SMS often has a status queued but is actually sent.  The status of the SMS is not refreshed automatically.  Unfortunately ... Jesús Escribá Error e-mail notificationsClosed   Amelia   Updated July 28, 2023 at 9:48am   12 Most recent comment from Aleksandar Vuković:Hi again Jesús.When creating an appointment in the back-end, once you select the customer you can change the status:The Utility category is used for messages about a specific transaction, account, o ... Paul Cullen Paypal Payment Event DescriptionClosed   Amelia   Updated July 28, 2023 at 9:41am   4 Most recent comment from Marko Davidović:Hello Paul, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Ha ... Gurvinder Singh I need to create a Calendar view for booking portal on front end side for my booking s.Closed   Amelia   Updated July 28, 2023 at 9:39am   4 Most recent comment from Aleksandar Vuković:Hi again Gurvinder.That can't be used on the front-end. There are some 3rd party plugins that are used to display back-end pages on the front, but we can't guarantee that it will work correc ... Patrick Reyes remove image from serviceClosed   Amelia   Updated July 28, 2023 at 9:34am   2 Most recent comment from Marko Davidović:Hello Patrick, Thank you for reaching out to us.Unfortunately, you can not the only way to remove it is to delete it.I'll kindly ask you to add it as a feature suggestion on this link https://fea ...