We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marc Agraz Consulta sobre posibilidad de endpoint entrante en Amelia para automatizar cancelacionesClosed   Amelia   Updated March 4, 2025 at 1:03pm   2 Most recent comment from Uroš Jovanović:Estimado Dr. Marc Agraz, Probablemente sea posible lograr esta integración con un desarrollo personalizado. Sin embargo, en este momento, nuestros desarrolladores están ocupados con tareas prioritar ... Marc Agraz Problema con el envío de correos para restablecer contraseñas en el Panel del Cliente de AmeliaClosed   Amelia   Updated March 4, 2025 at 12:42pm   2 Most recent comment from Uroš Jovanović:  Hola Marc, Gracias por contactarnos. Para poder investigar más a fondo el problema, ¿podrías proporcionarnos las credenciales de administrador de tu sitio? Esto nos permitirá rev ... EduNova amelia email notificationsClosed   Amelia   Updated March 4, 2025 at 12:26pm   5 Most recent comment from Marko Davidović:Hello again, This is not issue with Amelia and you can use any mail that you would like but for this you need to reach out to your mail provider so that they can give you the correct data and set of c ... Charlotte Export preferencesClosed   Amelia   Updated March 4, 2025 at 12:23pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. what you want to achieve is not possible at this time I'm afraid. In light of this ... Jordi Problems with block hoursClosed   Amelia   Updated March 4, 2025 at 12:21pm   2 Most recent comment from Stefan Petrov:Hi Jordi, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3829581/ For future reference, please don't open mul ... Lee Kaninthanond Calendar view for adminClosed   Amelia   Updated March 4, 2025 at 11:23am   4 Most recent comment from Stefan Petrov:You are welcome, Lee. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.    Jon Wilde Parameters in Event booking trackingClosed   Amelia   Updated March 17, 2025 at 7:30am   10 Most recent comment from Jon Wilde:Hey Stefan,I am working on this. Created custom metric and dimensions for Amelia events. Testing it out to see what all data we can get out of it. Roshan Sujeebun list of services not correctly displayed for selected employeeClosed   Amelia   Updated March 4, 2025 at 10:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check the services set in work hours not only in assigned services. The availability of the service is defined by employees' working hours, s ... Laurence Assign 2 or more employees to an appointment?Closed   Amelia   Updated March 4, 2025 at 8:42am   16 Most recent comment from Aleksandar Vuković:Hello Lee. That's not how it should work. If two (or more) employees are linked to the same Google Calendar, and you have the "Remove Google Calendar Busy Slots" option enabled in Settings/Integr ... René Connecting Google calendar with AmeliaClosed   Amelia   Updated March 4, 2025 at 8:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We would need screenshots and this platform allows to just paste the screenshots inside text of the ticket and you can send us short one minute video of ... Javier Roca Problema con disponibilidad en Amelia Pro (todas las fechas bloqueadas)Closed   Amelia   Updated March 4, 2025 at 8:11am   7 Most recent comment from Uroš Jovanović:Hello Javier, Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Remi444 Suggestion for Improving Technical Ticket SubmissionsClosed   Amelia   Updated March 4, 2025 at 8:00am   4 Most recent comment from Marko Davidović:Hello again, Nothing is lost do not worry. All tickets get replies. But on a new platform if we switch to it officially they should be separated automatically.  Should you have any further inquiries, ... Saskia How can you see who used the couponClosed   Amelia   Updated March 4, 2025 at 7:19am   2 Most recent comment from Marko Davidović:Hello again, This time I'm afraid that I do not have good news unfortunately, currently this feature is not available in Amelia. There is no option to filter this and to check what customer has u ... Laurent New employee panelClosed   Amelia   Updated March 4, 2025 at 7:15am   5 Most recent comment from Marko Davidović:Hello again, We have tested this and we can not replicate the issue Make sure that you click to publish the form and you must purge the cache. Please make sure that cache is cleared if the issue appe ... elias nasr shortcode not working in my websiteClosed   Amelia   Updated March 3, 2025 at 3:04pm   2 Most recent comment from Stefan Petrov:Hi Elias, Thanks for reaching out to us. These are not the correct shortcodes, you are using the wrong shortcodes and you are not inserting them correctly. Please take a look at this link for instruct ...