We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nina Hammig Can't change loaction without booked time getting lost   Amelia   Updated 4 hours ago   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Jakub Potocki Feature Request: Configurable Default Participant Count per Service   Amelia   Updated 4 hours ago   6 Most recent comment from Marko Davidović:Hello again, We understand but if something is not built in and it is it not possible to achieve we can not help much at this time. We have a great deal of features that are already being voted by hun ... Thomas Lin Kalender-Synchronisation   Amelia   Updated 4 hours ago   4 Most recent comment from Marko Davidović:Hello again, Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way t ... Beatrice Impostazione notifiche programmate   Amelia   Updated 1 day ago   1 Most recent comment from Beatrice:Buongiorno, sto cercando di impostare le notifiche programmate con Amelia Pro, ho seguito tutta la procedura passo a passo e ho creato il processo Cron, ma le notifiche programmate non funzionano. Com ... Gorast Cvetkovski Error. Time slot is unavailable.   Amelia   Updated 2 days ago   10 Most recent comment from Gorast Cvetkovski:Hi can you please check the other service, like on this image:https://prnt.sc/_cCqjVO8CPd8Choose: Терапија со црвена светлина (RLT) with Ankica Grujevska (RLT) as emplo ... Kinga Baloghova Amelia Mobile view - responsive   Amelia   Updated 3 days ago   3 Most recent comment from Kinga Baloghova:Dear Stefan,Thank you for your mail. Unfortunately, even if I send a screenshot, it won’t show that scrolling is very difficult. But if you visit https://www.tudatostest.com/foglalasi-oldal/ on a p ... Rishon Talkar Critical System Failures – Immediate Resolution   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hello, Thank you for reaching out to us. Could you please provide more details about the issue you’re experiencing? We need information about the specific use case, including the steps to reproduce ... Marta Avable Services to Appointments   Amelia   Updated 3 days ago   14 Most recent comment from Stefan Petrov:Hi Marta, I completely understand your concerns. However, I do need to mention that without admin credentials, we’re unable to proceed effectively with the troubleshooting process. I want to reassur ... Ralf Longwitz Confirmation notification not sent   Amelia   Updated 3 days ago   23 Most recent comment from Ralf Longwitz:Hi Stefan,Please, I have already told you that SMTP is NOT the issue. Notifications DO work, with or without SMTP. Just one is not sent under the conditions that I have already described before.PLEASE ... Ladislav Duban False information about the availability   Amelia   Updated 3 days ago   3 Most recent comment from Stefan Petrov:Hi Ladislav, Thanks for reaching out to us. Unfortunately, I’m not able to see the screenshot. Could you please send it again along with more details about the issue you’re experiencing? Guellati Wassim Variable for Tax Amount + Automatic Invoice Sending   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. Unfortunately, the placeholder is currently missing. We are planning to add this option in future updates, but for the time being, it is not available. Please fee ... bernard martin stripe setup & booking option not showing   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. The service selection dropdown appears only if multiple services are configured. The same applies to employees—if there is only a single employee and service cr ... Martin Laco Amelia Landing page Event   Amelia   Updated 3 days ago   9 Most recent comment from Marko Davidović:Hello again, You can find it like this Hope helps. We wish you all the best and hope you have a wonderful day ahead. Kind Regards, Marko Davidovic  Tobias Dressel Notification & Booking   Amelia   Updated 3 days ago   5 Most recent comment from Tobias Dressel:Hello Marko,the trigger of all three events is "event booked", the two of them that should override the third for "alle events" (both with box checked "Send only this notification") do not ovveride it ... erwin payment status in calendar   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hi Erwin, All payments are visible in the Finance section. Transactions completed via online payment methods (PayPal, Stripe, WooCommerce, Razorpay, Mollie) are automatically marked as Paid, unless yo ...