We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marta Service not working with tRecurring Appointment   Amelia   Updated 15 hours ago   8 Most recent comment from Marta:Hi Marko, As you as tell me is the way that I proceed to inform the bugs or any qüestions. Then, can you tell me the price to purchased the Pro license and is it possible to refund the current licens ... Marcello Impossible to choose any hour for appointment   Amelia   Updated 15 hours ago   3 Most recent comment from Marcello:Hi Uros,Thanks for the replay. But I set teh correct roles settings and I access as admin, but the problem is that a still can choose only the starting time that appears in the drop down menu, and thi ... emilie Amelia does not add events to woocommerce shopping cart any more.   Amelia   Updated 15 hours ago   13 Most recent comment from Uroš Jovanović:Hello Emilie, I will take a look into this and let you know as soon as possible. I appreciate your patience. SAUL Booking and packege   Amelia   Updated 15 hours ago   2 Most recent comment from Stefan Petrov:Hi Carolina, I hope you are doing well. Have you configured the timezone settings to the nearest city in your timezone instead of UTC? It should be set to the nearest city, so please make sure to conf ... Adam Allowing customers to choose their own start and stop times   Amelia   Updated 15 hours ago   4 Most recent comment from Marko Davidović:Hello, You described that you want users to select and insert the duration of the service from when to when they wish to book. Unfortunately, this is not possible in Amelia. In Amelia, the service wor ... Angelo No Event Follow Up   Amelia   Updated 15 hours ago   13 Most recent comment from Angelo:Hi Stefan,We recently had an event on friday and the follow up email was still not sent. Let me know how else we can try to fix this. anani Lawson sms notification payment   Amelia   Updated 15 hours ago   4 Most recent comment from Uroš Jovanović:Hello Anani, You can add the admin email to the "Send all notifications to additional addresses" field on the Amelia > Settings > Notifications page. This will ensure that the business owner receives ... Maastek Appointment is created even if payment fails   Amelia   Updated 16 hours ago   10 Most recent comment from Uroš Jovanović:Hello Maastek, I was unable to log into the credentials you provide me with. Can you please provide me with the updated credentials and I will provide you with an update on this? Marta Notification error with email test   Amelia   Updated 16 hours ago   8 Most recent comment from Stefan Petrov:  Hi Marta, The customer will receive a confirmation email to the email address they provided on the booking form. On the other hand, the employee will receive an email to the address ... Marcello "%customer_panel_url%" parameter   Amelia   Updated 16 hours ago   21 Most recent comment from Uroš Jovanović:Hello Marcello, Thanks for the update! I'm glad to hear that the time issue is resolved. As for the password issue, I will check that for you and get back to you shortly. Thanks for your patience ... Marta Avable Services to Appointments   Amelia   Updated 16 hours ago   10 Most recent comment from Uroš Jovanović:Hello Marta, Thanks for your message. That error should not appear if you're trying to remove the service or working hours for the employee. Could you please share a screen recording of the issue ... Eline Google Calender synchronization   Amelia   Updated 16 hours ago   2 Most recent comment from Stefan Petrov:Hi Eline, Thanks for reaching out to us. The issue might be related to the Google Calendar settings configuration. It’s important to first establish the sync between Google Calendar and the employee ... Oscar Soto Plugging error   Amelia   Updated 16 hours ago   6 Most recent comment from Uroš Jovanović:Hello Oscar, Thank you for the update on this. I could not navigate to the admin login page and it does not work as it seems not to exist. I am looking forward to your update on this. Ralf Longwitz Confirmation notification not sent   Amelia   Updated 16 hours ago   13 Most recent comment from Ralf Longwitz:And here's a screenshot of the console when loading the appointment overview:https://share.zight.com/P8uzmEP5 Christian Lloyd Chan Unresponsive Amelia   Amelia   Updated 17 hours ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are sending you a version with the fix. You can download Amelia from this link https://we.tl/t-hfLEUkoHxc We are sending you a short instruction on ho ...