We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Natalie PackagesClosed   Amelia   Updated March 6, 2025 at 9:47am   7 Most recent comment from Stefan Petrov:Hi Natalie, Unfortunately, we do not offer that option. Since this is a different topic, I kindly ask you to open a new ticket and provide the details there. This will help our support team locate the ... Olga Possibility of deleting not necessary informationClosed   Amelia   Updated March 6, 2025 at 9:06am   4 Most recent comment from Uroš Jovanović:Hello Olga, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Kiley Grimes PHP Cron event notifications not sending to customersClosed   Amelia   Updated March 6, 2025 at 8:54am   7 Most recent comment from Uroš Jovanović:Hello Kiley, The cron job configured for Amelia (with the WP Crontrol plugin) is set to run every 15 minutes: Amelia doesn't have any impact on cron jobs - they are performed and executed by WP ... Noémie SEGUY ConfigurationClosed   Amelia   Updated March 6, 2025 at 8:17am   13 Most recent comment from Stefan Petrov:Hi Noemie, Thanks for your kind words. Unfortunately, Amelia won’t allow a customer to book the same appointment (same time and day) twice, as it recognizes that there is already a booking associate ... Olga Group booking in 1 serviceClosed   Amelia   Updated March 6, 2025 at 8:13am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, and no. You can have group bookings. You just need to set up in services that the maximum capacity is 12. The time slots will remain available and v ... Alanis Michiels Notifications are send in the wrong languageClosed   Amelia   Updated March 6, 2025 at 8:07am   6 Most recent comment from Stefan Petrov:Hi Alanis, Thanks for the credentials, here is what i can see. The WMPL configuration is correct, however, since Dutch is the default language, there is no need for adding the same language in Additon ... Kyle Miller custom fieldsClosed   Amelia   Updated March 6, 2025 at 7:46am   5 Most recent comment from Marko Davidović:Hello again, This data will be tied to that event same as appointments this is not tied to a customer profile. So you can edit appointment and see custom field or you can edit event and attendees and ... Olga size booking form/calendarClosed   Amelia   Updated March 6, 2025 at 7:34am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Ema NotificationsClosed   Amelia   Updated March 6, 2025 at 7:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please try and setup SMPT this is the best way and we can only help up to a point if you are using SMTP. PHP mail is not recommended and WP mail is a thi ... François-Xavier One calendar for events and meetingsClosed   Amelia   Updated March 6, 2025 at 6:32am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Events and appointments are completely different features and they can not be combined. ... Annet Muru Automatic Booking CancellationClosed   Amelia   Updated March 6, 2025 at 6:25am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Felicia Westerlund Google Calendar Integration ProblemsClosed   Amelia   Updated March 5, 2025 at 2:03pm   5 Most recent comment from Stefan Petrov:Hi Felicia, Thanks for the follow-up. Great to hear that the issue is solved. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  stephanie Gas Everwest calendarClosed   Amelia   Updated March 5, 2025 at 12:03pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can do that in 2 ways If you completed Google or Outlook calendar you can create busy event in emplyoee calendar and then those time slots will not s ... Pascal Correa Mostrar nombre de usuario en HeaderClosed   Amelia   Updated March 5, 2025 at 11:55am   2 Most recent comment from Stefan Petrov:Hola Pascal, Gracias por contactarnos. Lamentablemente, actualmente no hay una forma de ver exactamente quién creó una nueva cita (cliente, empleado o administrador). Sin embargo, hay un indicador e ... Gorast Cvetkovski Margins for the FormsClosed   Amelia   Updated March 5, 2025 at 10:30am   4 Most recent comment from Stefan Petrov:Nema na cemu. Tu smo da pomognemo :) Pozdrav.