We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Francesca Kendall Special days not working againClosed   Amelia   Updated March 10, 2025 at 11:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... AMINE calendar synchronisationClosed   Amelia   Updated March 10, 2025 at 10:35am   2 Most recent comment from Stefan Petrov:Hi Amine, Thanks for reaching out to us. Since there is no official integration with Booksy, we cannot guarantee or confirm that it will work. However, we can confirm that the options you've conf ... ZeusTechnology Error in time, when changing roleClosed   Amelia   Updated March 10, 2025 at 10:23am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. You cannot assign Amelia manager roles to employees and vice versa. It's not recommended to configure different user roles for users who are not meant to use ... clovis translationClosed   Amelia   Updated March 10, 2025 at 10:02am   2 Most recent comment from Stefan Petrov:Hi Clovis, Thanks for reaching out to us. I will forward the information to the developers/management, but in the meantime, you can easily translate the strings using third-party translation plugins s ... Estefanía Barba Pérez AMELIA pluginClosed   Amelia   Updated March 10, 2025 at 9:56am   5 Most recent comment from Stefan Petrov:Hi Estefania, This is the Global Work hours configuration. You need to configure the work hours in Employee work hours. More info here.  razvan Booking overlappingClosed   Amelia   Updated March 10, 2025 at 9:53am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for your message. The system should work as you expect, where if a facilitator is already booked for one service (like Pilates Reformer) at a certain time, they should not be availabl ... Víctor Gándara Solicitud de ReembolsoClosed   Amelia   Updated March 10, 2025 at 9:03am   2 Most recent comment from Stefan Petrov:Hola Víctor, Lamentamos saber que dejarás de usar Amelia. Hemos solicitado tu reembolso, y ten en cuenta que normalmente tarda de 5 a 7 días hábiles en procesarse en tu cuenta. Si en el futuro dec ... Martin Bazuin Notification insert Google AddressClosed   Amelia   Updated March 10, 2025 at 8:53am   2 Most recent comment from Stefan Petrov:Hi Martin, Thanks for reaching out to us. Since it's a custom field, you would need to add the custom field placeholer in Notification settings. You will them in Notification settings, upper righ ... Manja Baumann Woocomerce intregation not triggeringClosed   Amelia   Updated March 10, 2025 at 8:52am   55 Most recent comment from Marko Davidović:Hello again, We have covered this in another ticket that is related to same issues as far as we understand https://tmsplugins.ticksy.com/ticket/3833426/ so we can continue correspondence there. Kind r ... Yxnis Apointment confirmationClosed   Amelia   Updated March 10, 2025 at 8:46am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.w ... Shannon Phillips event start timeClosed   Amelia   Updated March 10, 2025 at 8:41am   2 Most recent comment from Uroš Jovanović:Hello Shannon, Thank you for reaching out to us. For that purpose, you will need to set the "Default time slot step" option to 15 minutes on Amelia > Settings > General. Please let me know if that wor ... Paul Fullylove Backend bookingClosed   Amelia   Updated March 10, 2025 at 8:31am   2 Most recent comment from Stefan Petrov:Hi Paul, This option is only created for front end (Customers), however, when booking from the backend, you can choose the number of customers (attendes), in expanding (dropdown menu)    Francesca Kendall Mollie paymentsClosed   Amelia   Updated March 10, 2025 at 8:26am   2 Most recent comment from Uroš Jovanović:Hello Francesca, Thank you for reaching out! Mollie cannot be used alongside PayPal and Stripe in Amelia, so you would need to choose either Mollie or Stripe/PayPal for your services. Yes, it is possi ... Steven Strouse Custom notification templates are not workingClosed   Amelia   Updated March 10, 2025 at 8:16am   10 Most recent comment from Uroš Jovanović:Hello Steven, Glad to hear that your issue is resolved! As for the wp_amelia_notifications table reaching 151,000 records, that is quite unusual. Identifying the exact cause would require extensive tr ... Marie JOUET Appointment out of open scheduleClosed   Amelia   Updated March 10, 2025 at 7:46am   13 Most recent comment from Stefan Petrov:Hi Marie, But, if you assing multiple locations in employee work hours section, when admin selects the particular employee, in location section, he will see all locations assigned. As per the example ...