We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Steven Strouse Custom notification templates are not workingClosed   Amelia   Updated March 10, 2025 at 8:16am   10 Most recent comment from Uroš Jovanović:Hello Steven, Glad to hear that your issue is resolved! As for the wp_amelia_notifications table reaching 151,000 records, that is quite unusual. Identifying the exact cause would require extensive tr ... Marie JOUET Appointment out of open scheduleClosed   Amelia   Updated March 10, 2025 at 7:46am   13 Most recent comment from Stefan Petrov:Hi Marie, But, if you assing multiple locations in employee work hours section, when admin selects the particular employee, in location section, he will see all locations assigned. As per the example ... Stephan Amelia Rechnungen in Kopie an andere Mail-Adressen sendenClosed   Amelia   Updated March 10, 2025 at 6:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. When you add additional address this address receives all notifications that are being ... Liliana Nostray Request for Refund – Amelia Standard & Amelia ProClosed   Amelia   Updated March 10, 2025 at 6:44am   5 Most recent comment from Marko Davidović:Hello again, Your subscription was canceled so that it is  not renewed and refund should reach you within 7 business days so weekend do not count. If you do not get in the next 4 days please reach ou ... Robert Day of week on Event ListClosed   Amelia   Updated March 10, 2025 at 6:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Imepelemnations are developed based on demand on market and we get hundreds of requesters each day at this time our Dev team is not accepting personal cu ... Marc Agraz no acepta correos de clientes "iclooud"Closed   Amelia   Updated March 10, 2025 at 6:37am   4 Most recent comment from Marko Davidović:Hello again, We have tested this but we do not have any such issues So this looks like issue with mail address format. You can send us in private response temporary admin credentials so that we can t ... Hughes Amelia Booking FormClosed   Amelia   Updated March 10, 2025 at 6:34am   4 Most recent comment from Marko Davidović:Hello again, Thank you for your suggestion. However, implementing this is not as simple as it may seem. It would require a significant change in Amelia’s core logic, not just the addition of a new o ... Chancee Culp Family/Parent AccountClosed   Amelia   Updated March 10, 2025 at 6:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. There is no workaround or we would gladly recommend any but Amelia is not designed in t ... Toshi Front-end calendarClosed   Amelia   Updated March 10, 2025 at 6:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. In light of this, we encourage you to kindly consider submitting this valuable suggesti ... Remi444 What does the query parameter "persons" actually returns?Closed   Amelia   Updated March 7, 2025 at 12:46pm   2 Most recent comment from Stefan Petrov:Hi Remi, Thanks for reaching out to us. The parameter "persons" is related to the number of persons you want the application to calculate available slots for. As you can see, it is required so you nee ... Hughes Amelia Booking FromClosed   Amelia   Updated March 7, 2025 at 12:41pm   10 Most recent comment from Aleksandar Vuković:Hi Hughes. Uros is out of the office, so I'll jump in real quick. Thanks for the details! Amelia itself does not have an internal caching system, so any delay in reflecting front-end changes is m ... Michael BOURLOUX Changement de mot de passe clientClosed   Amelia   Updated March 7, 2025 at 12:35pm   6 Most recent comment from Stefan Petrov:Hi Michael, Thank for letting me know. I will close this one, but feel free to open a new ticket in case you have other questions and we will kindly provide assistance there. Have a nice day.  krisna purbaya After paying for an appointment package, the appointments are still marked as pending on the calendar, and the time slots are still available for other clients to book.Closed   Amelia   Updated March 7, 2025 at 11:35am   41 Most recent comment from Marko Davidović:Hello again, Thank you for letting us know and we just got the feedback from our colleagues and they have told us that if you want the appointment status to change depending on whether the package is ... Sara Appointments not displayingClosed   Amelia   Updated March 7, 2025 at 10:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are aware of this and this is a bug and our Dev team is already working on this and this should be fixed in one of the following updates, possibly eve ... Kevin Gao Google Calendar Email NotificationsClosed   Amelia   Updated March 7, 2025 at 9:37am   16 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ...