We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Luka Horvat Trouble setting up reservation systemClosed   Amelia   Updated March 12, 2025 at 1:56pm   6 Most recent comment from Uroš Jovanović:Hi Luka, Thank you for your message. The issue you're experiencing happens because there are two employees. To avoid overlapping reservations, you should connect both employees to the same Google ... Nina Ortlepp CSV Dateien und löschen von VeranstaltungenClosed   Amelia   Updated March 12, 2025 at 1:28pm   4 Most recent comment from Uroš Jovanović:Hallo Nina, vielen Dank für deine Nachricht! Du kannst es jetzt testen, um zu sehen, ob das Problem weiterhin besteht. Lass mich bitte wissen, wenn du auf weitere Probleme stößt, und ich werde dir ... Marcello Customer setup passwordClosed   Amelia   Updated March 12, 2025 at 12:41pm   16 Most recent comment from Stefan Petrov:Hi Marcello, No problem, you are welcome. Let me know if i can assist with anything else.    IC Concept Step by step booking widthClosed   Amelia   Updated March 12, 2025 at 11:58am   4 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us and thanks for letting me know. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Francesca Kendall customisationClosed   Amelia   Updated March 12, 2025 at 9:53am   7 Most recent comment from Stefan Petrov:Hi Francesca, After checking the booking forms again, i can see that the color is changed to pink actually. Here is how it looks on both pages now  Is it the same on your end?    Stefan Amelia tableClosed   Amelia   Updated March 12, 2025 at 9:41am   2 Most recent comment from Stefan Petrov:Hi Stefan, Thanks for reaching out to us. We would need the database access to sort this. Can you please provide it? You can provide the WP admin credentials, we can access the database through the my ... Angélique Scheduled e-mail notification not workingClosed   Amelia   Updated March 12, 2025 at 9:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. For cron the best and easiest way to set this up is just to ask your hosting provider to set this, Since cron-reminder notifications are created and set ... Ludwig Can't update employee sheduleClosed   Amelia   Updated March 12, 2025 at 9:03am   2 Most recent comment from Stefan Petrov:Hi Ludwig, Thanks for reaching out to us. This is most likely related to a user role conflict. Please make sure that the WP user has only a single user role assigned (admin). You can check this in the ... Lina Grebe Forms are not displayedClosed   Amelia   Updated March 12, 2025 at 8:17am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you and thank you for sharing this with us. Should you have any further inquiries, we kindly request that you open separate ... Stephan Events Backend DatumsfilterClosed   Amelia   Updated March 12, 2025 at 7:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. There is no X to turn off the filter but you can change it  You just need to click and apply time range that you want and Amelia will remember the time ... Frits van Sambeek refundClosed   Amelia   Updated March 12, 2025 at 7:00am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you ask for a refund, the refund should reach you within 7 business days. If you do not receive it in that time period you should but in case you do ... Jeanne email reset passwordClosed   Amelia   Updated March 12, 2025 at 6:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that and we will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for ea ... Christopopher Question Regarding Multi-Site Event Integration with Single Booking SourceClosed   Amelia   Updated March 12, 2025 at 6:53am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. What you want to achieve is not possible each installation is separate and there is no ... EduNova Amelia Services not Filtered on EmployeesClosed   Amelia   Updated March 11, 2025 at 4:58pm   2 Most recent comment from Uroš Jovanović:Hello EduNova, Thank you for reaching out. To resolve this issue, please update to the latest version of Amelia (8.1.1), as the problem you're experiencing should be fixed in this update. After u ... Randika Dissanayake product is not working up to expected standardClosed   Amelia   Updated March 11, 2025 at 4:55pm   2 Most recent comment from Uroš Jovanović:Hello Randika, Slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. Other than Amelia, it could be caused by the am ...