We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joyca Amelia keeps loadingClosed   Amelia   Updated March 11, 2025 at 12:55pm   4 Most recent comment from Uroš Jovanović:Hi Joyca, Thanks for the clarification. Since the issue persists even with all other plugins deactivated and in incognito mode, could you provide us with temporary admin access? That way, we can take ... Silvia Bijsterveld cancellation subscriptionClosed   Amelia   Updated March 11, 2025 at 12:44pm   2 Most recent comment from Stefan Petrov:Hi Siliva, Thanks for reaching out to us. We don't hide anything, the cancelation button is visible in your TMS store account.  If you need to cancel the license, go to "My licenses", then find ... Martin Group Booking Incorrect Pricing & Coupon Application IssueClosed   Amelia   Updated March 11, 2025 at 12:32pm   9 Most recent comment from Stefan Petrov:Hi Martin, I understand your concern, and I apologize if I gave the wrong impression. I appreciate your explanation and want to assure you that your message has been fully read. However, as I mentione ... Mike Thomas Incorrect time displayed in EmailClosed   Amelia   Updated March 11, 2025 at 12:17pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I’m afraid this issue cannot be resolved at this moment, but I will explain why this is not related to Amelia as such. Amelia follows WordPress setting ... Alex can not book appointments from packages in retro spectiveClosed   Amelia   Updated March 11, 2025 at 12:17pm   23 Most recent comment from Uroš Jovanović:Hello Alex, Thank you for the clarification! Yes, this behavior is currently how it works. Users need to click twice in order to complete the booking. The first click acknowledges the warning, and the ... Anna Nocnik Add custom field to backend when adding a new clientClosed   Amelia   Updated March 11, 2025 at 12:00pm   4 Most recent comment from Uroš Jovanović:Hello Anna, I'm glad to hear you're going to try finding a solution! If you need any help along the way or have more questions, feel free to reach out. Good luck with your solution, and than ... Natalie DescriptionClosed   Amelia   Updated March 11, 2025 at 11:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Service description is available in catalog booking form not in step by step form. So you will neet to swap booking forms if you wish to show this. Shoul ... Omar O'Hara All payment options are not showing up for StripeClosed   Amelia   Updated March 11, 2025 at 10:58am   8 Most recent comment from Marko Davidović:Hello again, To use WooCommerce with Amelia (or even independently), you will need to create the necessary WooCommerce pages. If you need assistance with configuring WooCommerce itself, we kindly reco ... Asiya Plugin automatically got off premium to free versionClosed   Amelia   Updated March 11, 2025 at 10:55am   5 Most recent comment from Marko Davidović:      Hello again, We understand your concern, but unfortunately, this is not something we have control over. We do not have any access to your website, so we are unable to make any changes on our ... Natalie NotificationsClosed   Amelia   Updated March 11, 2025 at 10:20am   9 Most recent comment from Stefan Petrov:Hi Natalie, For SMS messages, you only need to create SMS account. The SMS messages are sent the same way as the notifications, there is no need to add any API keys. You can find more information on t ... Lee Kaninthanond the multiple service into cartClosed   Amelia   Updated March 11, 2025 at 9:45am   9 Most recent comment from Stefan Petrov:Hi Lee, No problem, I hope my explanation was clear. If you have any further questions, please don’t hesitate to open a new ticket, and we’ll be happy to assist you there. Gorast Cvetkovski Translation of days and months not applyed.Closed   Amelia   Updated March 11, 2025 at 9:18am   4 Most recent comment from Stefan Petrov:Hi Gorast, No problem, please keep me posted.    Michal Issue with Location Filter After Updating to Amelia 8.1 + Request for Previous VersionClosed   Amelia   Updated March 11, 2025 at 7:10am   8 Most recent comment from Marko Davidović:Hello again, We have tested this and we do not have such bug you can see that in the video that we are sending you. You can also send to us short one minute video of the issue and couple of screenshot ... Ilya Zilbersteine Open event booking on "your information" stepClosed   Amelia   Updated March 10, 2025 at 4:21pm   2 Most recent comment from Uroš Jovanović:Hello Ilya, Unfortunately, there is no option in Amelia to directly open the "Your Information" screen for a specific event when clicking the "Sign up" button. The current workflow requires users to ... Gorast Cvetkovski Notifications per Costumer?Closed   Amelia   Updated March 10, 2025 at 3:53pm   4 Most recent comment from Uroš Jovanović:Hello Gorast, Thank you for that. Please let me know if you have any other questions.