Public Tickets
Fuu
OutlookClosed
Amelia
Updated March 10, 2025 at 11:32am
4
Most recent comment from Marko Davidović:Hello again,
Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user in that case.
We wish you all the best and hope you have a wonderful day ahead.
Francesca Kendall
Special days not working againClosed
Amelia
Updated March 10, 2025 at 11:29am
2
Most recent comment from Marko Davidović:Hello there,
Thank you for reaching out to us.
I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ...
AMINE
calendar synchronisationClosed
Amelia
Updated March 10, 2025 at 10:35am
2
Most recent comment from Stefan Petrov:Hi Amine,
Thanks for reaching out to us.
Since there is no official integration with Booksy, we cannot guarantee or confirm that it will work. However, we can confirm that the options you've conf ...
ZeusTechnology
Error in time, when changing roleClosed
Amelia
Updated March 10, 2025 at 10:23am
2
Most recent comment from Stefan Petrov:Hello,
Thanks for reaching out to us.
You cannot assign Amelia manager roles to employees and vice versa. It's not recommended to configure different user roles for users who are not meant to use ...
clovis
translationClosed
Amelia
Updated March 10, 2025 at 10:02am
2
Most recent comment from Stefan Petrov:Hi Clovis,
Thanks for reaching out to us. I will forward the information to the developers/management, but in the meantime, you can easily translate the strings using third-party translation plugins s ...
Estefanía Barba Pérez
AMELIA pluginClosed
Amelia
Updated March 10, 2025 at 9:56am
5
Most recent comment from Stefan Petrov:Hi Estefania,
This is the Global Work hours configuration. You need to configure the work hours in Employee work hours. More info here.
razvan
Booking overlappingClosed
Amelia
Updated March 10, 2025 at 9:53am
2
Most recent comment from Uroš Jovanović:Hello,
Thank you for your message. The system should work as you expect, where if a facilitator is already booked for one service (like Pilates Reformer) at a certain time, they should not be availabl ...
Víctor Gándara
Solicitud de ReembolsoClosed
Amelia
Updated March 10, 2025 at 9:03am
2
Most recent comment from Stefan Petrov:Hola Víctor,
Lamentamos saber que dejarás de usar Amelia. Hemos solicitado tu reembolso, y ten en cuenta que normalmente tarda de 5 a 7 días hábiles en procesarse en tu cuenta.
Si en el futuro dec ...
Martin Bazuin
Notification insert Google AddressClosed
Amelia
Updated March 10, 2025 at 8:53am
2
Most recent comment from Stefan Petrov:Hi Martin,
Thanks for reaching out to us. Since it's a custom field, you would need to add the custom field placeholer in Notification settings. You will them in Notification settings, upper righ ...
Manja Baumann
Woocomerce intregation not triggeringClosed
Amelia
Updated March 10, 2025 at 8:52am
55
Most recent comment from Marko Davidović:Hello again,
We have covered this in another ticket that is related to same issues as far as we understand https://tmsplugins.ticksy.com/ticket/3833426/ so we can continue correspondence there. Kind r ...
Yxnis
Apointment confirmationClosed
Amelia
Updated March 10, 2025 at 8:46am
2
Most recent comment from Uroš Jovanović:Hello,
Thank you for reaching out to us.
Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.w ...
Shannon Phillips
event start timeClosed
Amelia
Updated March 10, 2025 at 8:41am
2
Most recent comment from Uroš Jovanović:Hello Shannon,
Thank you for reaching out to us.
For that purpose, you will need to set the "Default time slot step" option to 15 minutes on Amelia > Settings > General.
Please let me know if that wor ...
Paul Fullylove
Backend bookingClosed
Amelia
Updated March 10, 2025 at 8:31am
2
Most recent comment from Stefan Petrov:Hi Paul,
This option is only created for front end (Customers), however, when booking from the backend, you can choose the number of customers (attendes), in expanding (dropdown menu)
Francesca Kendall
Mollie paymentsClosed
Amelia
Updated March 10, 2025 at 8:26am
2
Most recent comment from Uroš Jovanović:Hello Francesca,
Thank you for reaching out!
Mollie cannot be used alongside PayPal and Stripe in Amelia, so you would need to choose either Mollie or Stripe/PayPal for your services.
Yes, it is possi ...
Steven Strouse
Custom notification templates are not workingClosed
Amelia
Updated March 10, 2025 at 8:16am
10
Most recent comment from Uroš Jovanović:Hello Steven,
Glad to hear that your issue is resolved! As for the wp_amelia_notifications table reaching 151,000 records, that is quite unusual. Identifying the exact cause would require extensive tr ...