As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Travis R Hedrick %payment_link_woocommerce% for waitinglist customersClosed   Amelia   Updated May 21, 2025 at 12:55pm   7 Most recent comment from Travis R Hedrick:Just following up here.  Has the issue with the payment link been fixed yet? Thanks! Alex European Time bugClosed   Amelia   Updated March 31, 2025 at 11:28am   2 Most recent comment from Stefan Petrov:Hi Alex, Thanks for reaching out to us. You need to configure the timezone settings to the nearest city in your timezone, not UTC. This applies to both the website configuration and employee settings� ... Cortney downloadClosed   Amelia   Updated March 31, 2025 at 11:15am   2 Most recent comment from Stefan Petrov:Hi Cortney, Thanks for reaching out to us. Please check your spam folder. You should be able to log in to your TMS store account with the same email address you used for the purchase. However, you can ... Sea Chotikijsophon Cannot Add Domain to Amelia Pro LicenClosed   Amelia   Updated March 31, 2025 at 11:13am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. The license file can be downloaded from your TMS store plugin. However, if you are having issues downloading it, I can send it via WeTransfer so you can install i ... Paul Davidson EventsClosed   Amelia   Updated March 31, 2025 at 11:11am   2 Most recent comment from Stefan Petrov:Hi Paul, I hope you are doing well. Yes, there is an option to manage it, it's called "no show". This option can be enabled in User Role settings / Customer section. This is primarily used for A ... Robert Prise de rendez-vous & synchronisation avec Apple calendarClosed   Amelia   Updated March 31, 2025 at 10:56am   2 Most recent comment from Stefan Petrov:Hi Robert, Thanks for reaching out to us. Since there are two unrelated questions/topics, I would kindly ask you to open a new ticket for each subject. Our procedure is to have a separate ticket for e ... Gustav Eriksson Fatal error: Uncaught Error: Call to a member function getStatus() on null in /usr/www/users/fejaso/wp-content/plugins/ameliabooking/src/Application/Services/Reservation/AbstractReservationService.php:378Closed   Amelia   Updated March 31, 2025 at 9:08am   2 Most recent comment from Stefan Petrov:Hi Gustav, I hope you're doing well. Yes, unfortunately, this is a known issue, but we usually address it with a fix or an update. Of course, our goal is always to resolve it through an update so ... Jorge Google Calendar Integration with Amelia – Free or Paid Google Account?Closed   Amelia   Updated March 31, 2025 at 8:11am   2 Most recent comment from Stefan Petrov:Hi Jorge, Thanks for reaching out to us. I hope you are doing well. Please, find the answers below  1. Can I integrate Google Calendar using a free Google account, or is a paid Google Workspace accou ... Rasitha Herath Add a discount based on serviceClosed   Amelia   Updated March 30, 2025 at 5:16pm   2 Most recent comment from Uroš Jovanović:Hi Rasitha, Thank you for reaching out. Currently, Amelia does not support automatic recurring bookings within the Packages feature, nor does it provide built-in options or hooks to modify pricing dyn ... Jorge Issue with Pending Payment Not Blocking Service Slot in AmeliaClosed   Amelia   Updated March 30, 2025 at 5:15pm   2 Most recent comment from Uroš Jovanović:Hi Raquel, Thank you for reaching out! To better understand the issue, could you please provide us with a screen recording demonstrating the behavior? This will help us analyze whether it is expected ... Marcello URGENT: Upgrading Version does not workClosed   Amelia   Updated March 30, 2025 at 4:50pm   2 Most recent comment from Uroš Jovanović:Hello Marcello, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3846354/ For future reference, please don't op ... Tom Lotgerink Bruinenberg package not showing and workingClosed   Amelia   Updated March 30, 2025 at 4:33pm   2 Most recent comment from Uroš Jovanović:Hello Tom, Glad to hear that the issue has been resolved. I will have this ticket closed now. Please let me know if you have any other questions. Salam Emplyee panelClosed   Amelia   Updated March 30, 2025 at 4:22pm   4 Most recent comment from Uroš Jovanović:Hello Salam, Thank you for your update and for bringing this to our attention. We are aware that the updated version of the employee widget does not currently support the display of custom fields. We ... Jorge melia Not Sending Notifications to Clients After BookingClosed   Amelia   Updated March 28, 2025 at 3:17pm   2 Most recent comment from Uroš Jovanović:Hello Jorge, Thank you for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... Clément WPRocket incompatibilityClosed   Amelia   Updated March 28, 2025 at 3:10pm   9 Most recent comment from Uroš Jovanović:Hello Clément, Thank you so much for sharing these screenshots with us! We appreciate the effort you put into providing this configuration. If anything needs further clarification or adjustment, we� ...