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Public Tickets

Omeir Khatri Khatri WhatsApp message has not been sent   Amelia   Updated December 13, 2024 at 9:42am   7 Most recent comment from Uroš Jovanović:Hello Omeir, There is an error in the console when sending a test WhatsApp notification. The error message indicates that there is an issue with the WhatsApp integration via the Graph API. Here’s a ... Vogue Couture sms notification not sentClosed   Amelia   Updated December 13, 2024 at 9:33am   5 Most recent comment from Stefan Petrov:Hello, It looks like the cron job configuration wasn't right, but I'm glad to see that you were able to find the solution. If you have any other questions, please open a new ticket and we w ... varia bonora packages expiration dateClosed   Amelia   Updated December 13, 2024 at 9:32am   4 Most recent comment from Stefan Petrov:Hello, Yes, these three columns determine the expiration date.  You would need to go the database, search for the packages  Then find the particular package and click on Edit  If you scroll down ... Vrushabh Infozzle Query regrading coupon codeClosed   Amelia   Updated December 13, 2024 at 9:28am   2 Most recent comment from Stefan Petrov:Hi Vrushabh, Thanks for reaching out to us. This option has already been added. You can find it in Payment settings, Coupon section. Please let me know if it works.  bedoucha Hugo Persistent HTTP 500 Error with Amelia Plugin   Amelia   Updated December 13, 2024 at 9:20am   8 Most recent comment from Uroš Jovanović:Hello, Yes, you can remove the "WP phpMyAdmin" plugin as it is no longer required. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ple ... Richard Schöttl Invoice Woocommerce Product InformationClosed   Amelia   Updated December 13, 2024 at 9:17am   5 Most recent comment from Uroš Jovanović:Hello Richard, Glad to hear that the issue has been resolved. I will have this ticket closed now.   Wai Yee Trigger Email After Package Payment Changed to PaidClosed   Amelia   Updated December 13, 2024 at 3:36pm   5 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that if you are updating the payment on the finance page, you should use the hook amelia_after_payment_updated WP Hooks ... Marco Display bug - Amelia plugin conflicts with WordPress CustomizerClosed   Amelia   Updated December 13, 2024 at 8:40am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You are most welcome, and we are glad that we were able to help you. It looks the same but they are not this version has fix built in. Should you have an ... Lina Grebe Customers cannot be created   Amelia   Updated December 12, 2024 at 8:24pm   13 Most recent comment from Uroš Jovanović:Hello Lina, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Veronica Help with feature   Amelia   Updated December 12, 2024 at 2:11pm   2 Most recent comment from Uroš Jovanović:Hello! Thank you for your question. Custom fields in Amelia are connected to appointments rather than customer profiles, so they will appear on the Amelia > Appointments page instead of the Customer p ... lino alderuccio CANCEL APPOINTMENT   Amelia   Updated December 12, 2024 at 1:42pm   2 Most recent comment from Uroš Jovanović:  Hello Lino, When you cancel an appointment, an email will be sent to the client, but it will not include the reason for the cancellation. Let me know if you need further clarification. Andy Bats Book AppointmentClosed   Amelia   Updated December 12, 2024 at 1:34pm   17 Most recent comment from Stefan Petrov:  Hi Andy, That’s exactly what I was going to recommend. The issue occurred because the previous user had multiple roles assigned, and Amelia saved both sets of permissions. You can go ahe ... Amir Tayabali Support Request: Issues with Admin Calendar and Double Bookings   Amelia   Updated December 12, 2024 at 1:33pm   7 Most recent comment from Uroš Jovanović:Hello Amir, Thank you for your message! The feature ensures that when one customer adds a booking to the WooCommerce cart, the selected time slot is temporarily blocked. This prevents other customers ... Alex visual bug in customer panel 2.0 for appointment status   Amelia   Updated December 12, 2024 at 1:27pm   2 Most recent comment from Uroš Jovanović:  Hello Alex, Thank you for your detailed explanation. To investigate further, could you please provide screenshots or a screen recording of the behavior in both the old customer panel and t ... [email protected] Cannot see appointments   Amelia   Updated December 12, 2024 at 1:03pm   9 Most recent comment from Uroš Jovanović:Hello, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’ ...