We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sebastian Rodriguez URL ParametersClosed   Amelia   Updated March 25, 2025 at 2:12pm   5 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that you can add this code to the page to prefill customer data https://codefile.io/f/xqhv3seim5 Should you have any fur ... Christine Bade New Amelia Modules not showingClosed   Amelia   Updated March 21, 2025 at 8:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Most likely the issue is with some page optimizer but it can be 1 of 3 issues but most likely is the issue with some page optimizer.  1. The reason wh ... AYVAYAN speedClosed   Amelia   Updated March 21, 2025 at 7:42am   11 Most recent comment from Marko Davidović:Hello, We understand your concern, and we’d like to clarify a few things again. Amelia itself does not dictate the speed of your website. The performance of Amelia on your site depends entirely on y ... Chantal events dont display in the back endClosed   Amelia   Updated March 21, 2025 at 7:33am   4 Most recent comment from Marko Davidović:Hello again, This can happen when the user has several roles in wp_amelia_users table in the database. Simply navigate to this database table, find the customer that reported this, and you'll mos ... Chantal change planClosed   Amelia   Updated March 21, 2025 at 7:01am   4 Most recent comment from Uroš Jovanović:Hello Chantal, Thank you for confirming. The refund has been processed, and you can now proceed with purchasing the new license at your convenience. Let us know if you need any further assistance! Maria Mitchell Events and PackagesClosed   Amelia   Updated March 21, 2025 at 6:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Walid Shihaden AgendaClosed   Amelia   Updated March 21, 2025 at 6:28am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. We encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com ... Joël Ferrari AppointmentsClosed   Amelia   Updated March 20, 2025 at 5:58pm   2 Most recent comment from Uroš Jovanović:Hello Joël, Thank you for reaching out to us. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occur ... Rafael Albornoz How to apply the new ameliabooking.zip file to an existing installationClosed   Amelia   Updated March 20, 2025 at 5:41pm   2 Most recent comment from Uroš Jovanović:Hello Rafael, Yes, you can definitely do so, just make sure that you disable the "Delete Amelia content" option on the Amelia > Settings > Activation page. PLease let me know if that works for you. razvan cancel button not showingClosed   Amelia   Updated March 20, 2025 at 4:32pm   4 Most recent comment from Uroš Jovanović:Hello Razvan, The cancel button you are referring to is related to the Cart feature in Amelia. It will not be visible on the frontend unless the Cart feature is in use. If you're not using the Ca ... Alyn Thomsen Events ReportsClosed   Amelia   Updated March 20, 2025 at 2:40pm   8 Most recent comment from Uroš Jovanović:Hello Caitlyn, Thank you for the update on this! I understand how important this feature would be for your organization. If there are any changes or improvements in the future, I’ll be sure to keep ... Gorast Cvetkovski Clearifications regarding time overlapClosed   Amelia   Updated March 20, 2025 at 2:12pm   12 Most recent comment from Uroš Jovanović:Hello Gorast, Thank you for your feedback! I appreciate you sharing your experience and workaround. I'll make sure to pass along your suggestion for future improvements. Let me know if you need a ... Anja Booking slotsClosed   Amelia   Updated March 20, 2025 at 10:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can try and set in general settings that default time slot step I 5 minutes and turn off option Use service duration for booking a time slot This s ... Dani Fatal error when trying to make a purchaseClosed   Amelia   Updated March 20, 2025 at 10:05am   16 Most recent comment from Uroš Jovanović:Hello Dani, Thank you very much for that. Here is the $10 SMS notification credit I promised: EA369134 Please let me know if you have any other questions. Lyle de Groot W3 Cache SettingsClosed   Amelia   Updated March 20, 2025 at 9:49am   6 Most recent comment from Marko Davidović:Hello again, We will close this ticket now as you requested but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you th ...