We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

razvan employee sees no eventsClosed   Amelia   Updated March 18, 2025 at 8:34am   5 Most recent comment from razvan:Ok, thank you, i will do that. Corina Amelia's notifications to the employeeClosed   Amelia   Updated March 18, 2025 at 7:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in t ... Kate Perrett Email notifications upon Booking or to get PasswordClosed   Amelia   Updated March 18, 2025 at 6:58am   7 Most recent comment from Marko Davidović:Hello again, This is not issue with Amelia. I discovered you have an issue with your Notifications, if I try to make any Test Email from the Amelia/Notifications section, for Customers or Employees, t ... Barbara Horvath Catalog Booking Form 2.0, broken TAB navigation in customer information panelClosed   Amelia   Updated March 17, 2025 at 5:30pm   2 Most recent comment from Uroš Jovanović:Hello Barbara, Thank you for bringing this to our attention. We're aware of the issue regarding the TAB key functionality and the phone number country code selection. These features are on our ra ... Mohit RefundClosed   Amelia   Updated March 17, 2025 at 4:00pm   2 Most recent comment from Uroš Jovanović:Hello Mohit, Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next couple of days. If you wish to c ... Brad Services purchased with CouponsClosed   Amelia   Updated March 17, 2025 at 3:06pm   2 Most recent comment from Uroš Jovanović:Hello Brad, Thank you for reaching out. Currently, there is no option to enable taxes on purchases made with a coupon in Amelia. Coupons will be applied to the total price, but taxes are not recalcula ... Stephan Redirect URI für Google Kalender ist leerClosed   Amelia   Updated March 17, 2025 at 2:41pm   11 Most recent comment from Uroš Jovanović:Hallo Stephan, vielen Dank für Ihre Nachricht. Ich habe Stefan vertreten und möchte Ihnen gerne weiterhelfen. Die Termine aus dem Google-Kalender werden nicht in Amelia angezeigt, aber die belegen Z ... Daisuke Kikuta Reservations may not appear on Google CalendarClosed   Amelia   Updated March 17, 2025 at 2:22pm   10 Most recent comment from Uroš Jovanović:Hello Daisuke, Stefan is currently out of the office, so I will be assisting you in the meantime. I understand how important it is for your reservations to sync correctly with Google Calendar. Please ... Evelina Stained Glass ClassClosed   Amelia   Updated April 2, 2025 at 12:52am   5 Most recent comment from Evelina:The problem is that when I removed a customer from the group booking, they disappeared from the system, including payments and invoices. It doesn’t let me add them back because they’re no longer i ... Filip Hegeduš Time Shift Issue After March 31 – Appointments Showing One Hour EarlyClosed   Amelia   Updated March 17, 2025 at 1:01pm   4 Most recent comment from Uroš Jovanović:Hello Sebastian, Please create a separate ticket and we will assist you with this. Looking forward to your reply. Thomas Package With Different ServicesClosed   Amelia   Updated March 17, 2025 at 12:49pm   2 Most recent comment from Uroš Jovanović:Hello Thomas, Thank you for reaching out! Yes, that is the expected behavior. The package option will only be available for booking if all the services within the package are currently available. If s ... Marie JOUET Hiding services under categories in Amelia step booking 2.0Closed   Amelia   Updated March 17, 2025 at 12:47pm   7 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. This is not possible to achieve in any scenario. Service can not be hidden so what you want is not possible Im afraid. As ... Yannis Skiadas wrong Zoom Link in Employee Panel 2.0Closed   Amelia   Updated March 17, 2025 at 11:19am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Padraig Holmes Employee PanelClosed   Amelia   Updated March 17, 2025 at 9:17am   7 Most recent comment from Marko Davidović:Hello again, We set pass for ema and tested this and we got this in your console A 502 Bad Gateway error in Nginx typically means that the server acting as a gateway or proxy did not receive a valid ... Stephanie AZRI Step-by-Step Booking Form is not showingClosed   Amelia   Updated March 17, 2025 at 9:04am   4 Most recent comment from Uroš Jovanović:Hello Stephanie, I'm glad it's working now! Could you clarify what issue you're facing with enabling payments? Are you unable to see payment options in WooCommerce, or is there an error ...