We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Gorast Cvetkovski Notifications per Costumer?Closed   Amelia   Updated March 10, 2025 at 3:53pm   4 Most recent comment from Uroš Jovanović:Hello Gorast, Thank you for that. Please let me know if you have any other questions. max Login Details Email RemovalClosed   Amelia   Updated March 10, 2025 at 3:43pm   3 Most recent comment from Uroš Jovanović:That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: https://wordpres ... Gorast Cvetkovski Time zone not hiding in Employee Panel 2.0Closed   Amelia   Updated March 10, 2025 at 3:39pm   5 Most recent comment from Gorast Cvetkovski:Thanks. You too.G Marie JOUET Show service on siteClosed   Amelia   Updated March 10, 2025 at 3:14pm   5 Most recent comment from Stefan Petrov:No problem, Marie. You are welcome, as always. Best regards.  Omar O'Hara I need to block out availability with more granularity.Closed   Amelia   Updated March 10, 2025 at 2:56pm   16 Most recent comment from Uroš Jovanović:Hello Omar, Thank you for the update on this. Please test it out now and let me know if it works or not. Looking forward to your reply. Shea Thompson Create Customer BrokenClosed   Amelia   Updated March 10, 2025 at 2:49pm   6 Most recent comment from Uroš Jovanović:Hello Shea, Please test it out now with the newly created customer and let me know if it works or not. Looking forward to your reply. Marcin Amelia started showing hidden servicesClosed   Amelia   Updated March 10, 2025 at 1:55pm   21 Most recent comment from Stefan Petrov:Hi all, The update is now live. You should receive a notification and see a message in the Plugin section, allowing you to update the license. Apologies for the inconvenience. Octavian FIltersClosed   Amelia   Updated March 10, 2025 at 1:53pm   4 Most recent comment from Stefan Petrov:Hi Octavian, Please refer to this article for more information - Updating the plugin to the latest version Matthias Rülke Issue with Pending Appointments Filter in WPAmeliaClosed   Amelia   Updated March 10, 2025 at 1:33pm   4 Most recent comment from Stefan Petrov:Hi Matthias, We've just released an update, so you can download it from your TMS store account or update Amelia through plugin section.  Matt control number of blocks in catalog viewClosed   Amelia   Updated March 10, 2025 at 1:28pm   4 Most recent comment from Uroš Jovanović:Hello Matt, Please try the following CSS for this purpose: .amelia-v2-booking #amelia-container .am-fcil__item {    width: 33% !important;} Let me know if that works for you. Ragen Herrington Wrong times showing after schedule time changeClosed   Amelia   Updated March 10, 2025 at 1:25pm   10 Most recent comment from Uroš Jovanović:Hello Ragen, I have just seen your latest message. Glad to hear that the issue has been resolved. I will have this ticket closed now. Afterlife Placeholder for group appointments in Google calendarClosed   Amelia   Updated March 10, 2025 at 1:09pm   3 Most recent comment from Uroš Jovanović:Hello, Thank you for the update! I’m glad to hear that you found a way to configure it using the group details placeholder. It's great to see that the information is now displaying the way you ... Dharmendra Kumar Regarding - Period available for booking in advanceClosed   Amelia   Updated March 10, 2025 at 12:36pm   2 Most recent comment from Uroš Jovanović:Hello Dharmendra, Thank you for reaching out. The only available option in Amelia is to set the booking window to 1 day, which allows booking for the current day and the next day (24 hours). Unfortuna ... Nikolaj Capacity doesn't always workClosed   Amelia   Updated March 10, 2025 at 12:00pm   39 Most recent comment from Stefan Petrov:Hi Nikolaj, No problem, keep me posted.  Francesca Kendall Download servicesClosed   Amelia   Updated March 10, 2025 at 11:58am   2 Most recent comment from Stefan Petrov:Hi Francesca, Unfortunatelly, there is no download button for services, however, you can create a backup to save the changes. The solution would be to manually enter the information to services later. ...