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Public Tickets

jack Order of Steps in the Step by Step Booking FormClosed   Amelia   Updated October 21, 2024 at 7:40am   2 Most recent comment from Stefan Petrov:Hello Jack, Thanks for reaching out to us. Unfortunatelly, that's not possible since you can't change the orders of the steps, currently. The service selection step is always the first one s ... Siddhi Urgent: Issue with Amelia Booking System - Appointment Not DisplayedClosed   Amelia   Updated October 21, 2024 at 7:30am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We will gladly take a look but this appointment has passed 16 days ago if you have any issues with current booking then we can check and test the issues. ... Anne-sophie Disparition des package dans l'espace clientClosed   Amelia   Updated October 21, 2024 at 6:31am   10 Most recent comment from Stefan Petrov:Bonjour Anne-Sophie, Je m'excuse pour la réponse tardive, mais malheureusement, je n'arrive pas à reproduire le problème. J'ai créé un nouveau client et réservé un forfait pour c ... Tahir M WP Amelia plugin doesn't load on the booking pagesClosed   Amelia   Updated October 21, 2024 at 6:00am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check if you can see the booking form on page when you are logged in? If this is the case then this can be 1 of 3 issues 1. The reason why the fo ... Shea Thompson Step Booking 2.0 Not showingClosed   Amelia   Updated October 21, 2024 at 5:31am   2 Most recent comment from Marko Davidović:Hello there, This can be 1 of 3 issues 1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a S ... Meiyan bookingClosed   Amelia   Updated October 21, 2024 at 5:30am   6 Most recent comment from Marko Davidović:Hello again, We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. W ... Dima Vaneva Issue with Required Fields in Amelia PluginClosed   Amelia   Updated October 21, 2024 at 5:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to set this as mandatory in customize section for each booking form like this Should you have any further inquiries, we kindly request that yo ... Dima Vaneva Booking Form ProblemClosed   Amelia   Updated October 21, 2024 at 5:28am   6 Most recent comment from Marko Davidović:Hello again, Please do not write more than once on the ticket because it sends it to the end of the queue. We work on the tickets in order as they arrive, and each of your new replies sends a ticket t ... Alexis Henry Service package errorsClosed   Amelia   Updated October 21, 2024 at 5:27am   11 Most recent comment from Marko Davidović:Hello again, This is access to site as admin for database access or phpMyAdmin access you need to ask your hosting provider to send this to you so that you can forward the credentials to us. Looking f ... Mairead Ryan Employees and locationsClosed   Amelia   Updated October 21, 2024 at 5:26am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Fay Oleary Urgent Customising support help needed pleaseClosed   Amelia   Updated October 21, 2024 at 5:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If you need to create specific appointment at specific time on specific days you can do that easily by creating a special day in employee modal You can ... Fay Oleary Customising support urgent helpClosed   Amelia   Updated October 21, 2024 at 5:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to create locations in location section Then you need to set locations in employee work hours since service work hours days and locations depend ... Bob Availability only on chozen momentsClosed   Amelia   Updated October 21, 2024 at 5:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia works in other way. You can not create work hours from calendar you must set it up in employee modal. The availability of the service is defined b ... Andzelika "Slot Unavailable" After UpdateClosed   Amelia   Updated October 21, 2024 at 5:22am   13 Most recent comment from Marko Davidović:Hello again, This temporary solution worked for most of the users but unfortunately there is no other solution until the fix is implemented with the update by our dev team. They are working on it and ... Martin JARVIS What are 'Spots' when adding / editing employees?Closed   Amelia   Updated October 21, 2024 at 5:21am   4 Most recent comment from Marko Davidović:Hello again, Yes, if you set this to 2 this would be a group appointment with two customers. This "I need to allow 1 employee to accept 2 separate appointments for the same time period."I need to allo ...