We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

HUAN MINH VUONG Cannot activate AmeliaClosed   Amelia   Updated November 5, 2018 at 3:33pm   5 Most recent comment from [deleted]:Hi HUAN MINH,I just commented the line: self::initCustomizationSettings();in file ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/InstallActions/ActivationSettingsHook.php and now plugin i ... Derek Snider Group rates for appointmentClosed   Amelia   Updated November 5, 2018 at 1:00pm   2 Most recent comment from [deleted]:Hi Derek,Yes, you are right, our plugin functions like that at the moment, but there is a workaround. You can set each service as a single appointment and add more information in Service name, like Fa ... ayline Custom Time for ServicesClosed   Amelia   Updated November 5, 2018 at 12:38pm   2 Most recent comment from [deleted]:Hi ayline,Yes, at the moment it is only possible to set time settings on the Employees side, so you will have to connect each service that has custom time with different employee and adjust the time s ... huma11 Amelia booking on iPadClosed   Amelia   Updated November 5, 2018 at 12:28pm   2 Most recent comment from [deleted]:Hi huma11,Could you tell me if this problem occurs on the front-end booking form or on the back-end, or both? And could you please tell me which version are you using? Thank you for reporting this. W ... Derek Snider Cannot Add employeeClosed   Amelia   Updated November 5, 2018 at 10:51am   2 Most recent comment from [deleted]:Hi Derek Snider,Thank you for the purchase.Please provide me a temporary WP-admin login and CPanel credentials for your site credentials where this happens, so we could log in and take a look ‘from ... AzurSolutions Plugin settings leads to blank pageClosed   Amelia   Updated November 5, 2018 at 5:39am   3 Most recent comment from AzurSolutions:Ok the Curl PHP plugin wasn't installed on my server, you can now mark it as solved and close the ticket :-) Chris Few Questions I can't solve...Closed   Amelia   Updated November 2, 2018 at 2:12pm   2 Most recent comment from [deleted]:Hi Chris,Thank you for your inquiry.1. Please follow this link to see the explanation (you can read below the Video or you can see the explanation at 00:28 seconds in our video)2. To change 'service ... allenlinw minimum capacity has no obvious effectClosed   Amelia   Updated November 2, 2018 at 1:34pm   4 Most recent comment from [deleted]:Hi,You are right, we don't have email notification that does just this action, but you can change the text of the Rejected notification and change the appointment status to rejected before the appoint ... kiprasbiel Winter timeClosed   Amelia   Updated October 31, 2018 at 9:22am   10 Most recent comment from [deleted]:Hi, update for time zone issue is already released. trES2A problem while creating new categoryClosed   Amelia   Updated October 29, 2018 at 10:49am   2 Most recent comment from [deleted]:Hi trES2A,Thank you for the purchase.I already replied to you on the separate ticket, so I will close this one. dentvii HTML Email NotificationClosed   Amelia   Updated October 29, 2018 at 10:31am   8 Most recent comment from [deleted]:Hi dentvii,We will review all feedback this week and we will add new ideas on the list. monatech Stripe Payment "Zip" requirementClosed   Amelia   Updated October 28, 2018 at 9:21pm   3 Most recent comment from monatech:Thanks for the update. Please close this ticket. Denise Scheduling Classes - restricting times a service can be bookedClosed   Amelia   Updated October 26, 2018 at 3:48pm   7 Most recent comment from Denise:Ok thanks, you can close this ticket.  Johanna Payment MethodsClosed   Amelia   Updated October 26, 2018 at 2:07pm   6 Most recent comment from Johanna:Hi Milos,ok, I understand that. Thanks for letting me know.Johanna monatech Work Hours | SettingsClosed   Amelia   Updated October 25, 2018 at 11:48pm   1 Most recent comment from monatech:I am only able to select full hours e.g. 09:00, 10:00 instead of half hours, e.g. 08:30, 09:00 , 09:30 etc. for opening hours. Please can you fix this? ThanksUPDATE: I figured out how to solve this. ...